Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — in proper communication caused loss in money

shalique

from Mumbai, Maharashtra

Address:

Ernakulam, Kerala, 682030

I was about to close the loan (Loan ac number : hou/coc/1115/250856) and i got pre-closure letter dated on 13th nov 2017 and there after in each day they will charge 804 rs per day as interest till closing.

So there is a small balance from cheque amount from new bank and outstanding amount for closure. I called and confirmed that cash transaction is possible for this difference amount to pay and they confirmed that "yes"
Once reach there, they are saying that there is no cash transaction possible and need to give cheque to adjust this difference amount.
The same time, i asked to bring the cheque and close, they were saying that this is the office hours closing time.

So i got loss extra 804 rs because next day interest will be coming if i give cheque next day.

This is purely happen because of wrong information from customer care department of pnb.

Was this information helpful?

No (0)

Yes (0)

Dec 17, 2017

Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com. We solicit your cooperation in the interim.

Regards,

Team PNB Housing