[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — incorrect interest rate applied and incorrect documents provided by pnbhf

Address:	Pune, Maharashtra, 411014
Website:	www.pnbhousing.com

1. I have loan account in pnbhfl-pune khradi branch : hou/krdi/0418/521177
And as per my sanction letter interest rate 8.4% should be applied but they have applied interest rate 9% wrongly and deducted pre emi amount from my account. I have went to branch 2 times and even had phonic, email conversation with relationship manager sandeep. [protected]@pnbhousing.com but still they have not provided me any of the correct documents.
After week of follow up they have sent me repayment schedule document, and in that even they have applied 9% interest rate instead of 8, 4 % on june and july month 2018.
2. Plus i have asked for 15 year of tenure but in prepayment schedule they i have given 193 tenure which cause to increase in emi payment.
3. I went to branch 2 times and i had conversation with sandeep. [protected]@pnbhousing.com, he said that his team will send me email by confirming that they will refund my over deducted pre-emi amount and emi amount of respective june and july month but still they have not send me any proper documents till now.

I have requested them to atleast confirm when they can send me correct documents like :
1. Welcome letter
2. Disbursement advice
3. Disbursement letter
4. Provisional interest statement
5. Statement of account
6. Loan amortisation schedule

I really feel stupid by considering this bank for my loan account. And in the start of this they have been ignorant to help or at least reply to mail.
There is one female lady-dipali hirve who actually asked me do i need
Apology letter from them, she doesn't have decency to talk with customer or even listen their complaints.
I have all the proof what they had talk with me. I really don't feel this bank is trustworthy.
I really need your help in this. If possible i really like to withdraw my loan account from this bank.