Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Irresponsible customer service by pnbhfl

Nunna Sreekanth

Address:	Hyderabad, Andhra Pradesh, 500001
Website:	www.pnbhousing.com

Hi, im sreekanth nunna (Loan account no : [protected]).

I have given a cheque on 29th may 2017 for pre-closure to customer care. S. Kavitha (Customer service manager-loans) of banjara hills branch still says it was in process. And it takes fifteen working days of time to get my original documents (Sale deed, registration copy etc) from the date of submission.

As she said it is going to take 2 days of time for loan closure in pnb from the date of cheque submission and i am going to get a confirmation message from pnb. But, it didn't happen.

I called her today (06/06/2017) to know my closure status, she has been saying that i will get documents from pnb within 15 days from the date of submission. Which is not at all relevant to my query. And she spoke to me so harsh rather than answering to my query.

She was fed up with my regular follow up and said that there is no need to follow up everyday, even though i didn't.

I called her after a week to know about the confirmation message from pnb. She was so harsh & arrogant to answer me.

Thanks,
Sreekanth
[protected]
Loan account no : [protected]

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Jul 8, 2017

Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Regards,

Team PNB Housing

Verified Support

Aug 21, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

This is with reference to your query. We understand that our official has spoken to you in this regard.
Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any.

Team
PNB Housing

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Comments

vineet111082

from Pune, Maharashtra

I have taken a Home Loan from PNB and they are charging the Interest rate of 9.5% although existing rate is 8.5%, they are charging 7500+taxed to reduce the rate. What is the purpose of taking the floating rate option then if we have to pay the fees to reduce the interest rate. Request you to take it up with them.