[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — Part/partial payment via DD for a/c no -[protected]‏

Address:	560076
Website:	www.pnbhousing.com

There are two complaints in this list 1. conversion of Pre-EMI to EMI 2. Part Payment towards tenure change. Overview : We have taken a housing loan from above said bank, A/C no : [protected]‏ . Since we have taken Pre-EMI option from the developers (Sattva Group), till the possession, the loan was in PRE-EMI, and developer were paying the interest for the loan. currently we are out of india for the company work and will be back to india by Feb 2015. 1. In first week of Oct 2015, we have registered our flat and requested the banker to convert PRE-EMI to EMI. After tracking for 2months, finally they said PRE-EMI to EMI conversion will be effective from Dec 2015. That means we simply paid 2 months interest from our pocket without any benefit. 2. After registration, we spoke to bank executive (Praveen) regarding part payment, and he advice to send the Part payment DD to the said bank address and confirmed to him and other parties during call/Mail that part payment is towards tenure change. But for our shock when we saw the EMI deducted for Nov 2015, , shows that the part payment is considered towards EMI change. From Nov till now we called /mailed alternative days to the bank, but we only get a response from the receptionalist that the executives are busy. Do they think that we are jobless, and our job is to only call & inform them how to work, and what need to be done. Inspite of mailing to the escalation list emails, i dont see any prompt response from the higher authority as well. I guess no one worried about customer services.