Punjab National Bank Housing Finance [Pnbhfl] — Pre closure letter and List of Documents for Loan Transfer

Address:

thane

Hello,
This is with reference to my existing Home loan with PNBHFL with account no. HOU/GHKP/1017/443177

On 30th Oct 23 I have raised request for pre closure letter and List of documents through Thane Branch with service request 04846420. I was informed that it take 21 working days. Now it 11th Dec 2023 but I have not received my requested documents. I am making consistent follow up with customer care but looks like they are purposely making delay. First they said it is in process then said it will be done by 29th Nov 2023. As this date is passed now, today they said it is in process.

Why so much time is required to provide two documents. It is totally harassment from PNBHFL. I also marked the copy of communication to Nodal officer but nothing happened so far.

I request your help in this regard to get my documents as early as possible.

Regards,
Rohit Sawant