Punjab National Bank Housing Finance [Pnbhfl] — Pre closure letter for home loan not issued

Address:

PNB Housing Finance Limited, SCO No. 391, Sector - 29, Urban EstateNear Iffco Chowk Metro Station, Gurugram-122001

Greetings of the day..

I had availed of a housing loan through PNBHFL and my loan account number is HOU/GUR/1218/623482 .

I had applied for pre-closure of this loan on the 2nd February’2023 with reference number 20931394 at my service branch in Gurgaon. I had submitted all the required documents along with the requisite fees and they told me that the letter would be issued in 3-4 working days.
Upon repeated follow ups they informed that it will be issued in a maximum of 21 working days. As of today which is the 10th of March its beyond 30 days.

I have been following up regularly but in vain.
Till date I have paid all my EMI’s on time including the one which has been debited from my account today. From a customer’s standpoint I find this as an arm twisting exercise just to mint interest from loyal customers.

I fail to understand what is stopping PNB housing to just let me know the total amount payable.

I spoke to one of their customer care officer named Mr. Puneet yesterday and he promised that someone senior would call me back which never happened.

I would request your kind intervention and help to get this resolved and to ensure a pre-closure letter is issued and the loan is closed immediately.

Thanking you in anticipation.