Punjab National Bank Housing Finance [Pnbhfl] — Pre closure statement delayed

Address:

PNB Housing Finance Ltd. B V Raju Bhavan, 4th Floor, 8-2-269/4/C & D, Near Sagar Society, Road no-2,Banjarahills, Hyderabad- 500034

I have loan account with PNB Housing Finance and applied for Preclosure statement on 20th Feb and its informed to me that it be delivered on 18th March 2023 but the bank is not giving it and delaying it which is not a good treatment to the customer. Customer service person telling that due financial year to show the track to RBI we are not issuing the Preclosure letter.seeing this I have another 2 loan which also I will move out from the PNB without fail.. The behaviors of PNB housing is to cheat the customer only seems. They trying to retain the customer forcefully. My loan is at Banjara Hills Branch Hyderabad. account number HOU/HYD/0722/1008571.Almost one month over since i applied for Preclosure letter. I also paid the requisite amount of Rs 855/- for processing of letter.