Punjab National Bank Housing Finance [Pnbhfl] — Preclosure document and List of document delaying

Hello,

This is with reference to my existing Home loan with PNBHFL with account no. HOU/0321/868356.

On 21 march 23 I have raised request for pre closure letter and List of documents through Chandigarh with service request 21309400.
I was informed that it take 21 working days. Now it is 27 april 2023 but I have not received my requested documents.
I am making consistent follow up with customer care but looks like they are purposely making delay.
They are saying waiting for approval, update me shortly, till now no time lines share with me.

Why so much time is required to provide two documents. It is totally harassment from PNBHFL. I also marked the copy of communication to Nodal officer but nothing happened so far.

I wrote mail to Nodal officer today also and marked copy of mail to "[protected]@pnbhousing.com".

I request your help in this regard to get my documents as early as possible.

Regards
Kinshuk