Punjab National Bank Housing Finance [Pnbhfl] — Reg: - Pre-Closure Letter - Harish Kumar Verma and Prem Verma - 261507

I am following with the PNB housing office, Jalandhar for the issuance of Pre closure letter of my loan. I submitted the request on 14th dec 2022 and till date pre closure letter is not issued. Their retention department called my mother on 28th dec 2022 but she could not be able to attend as she is not medically well. I again contacted PNB housing Jalandhar office and explained about the call missed and requested them for the call back, but no call was made by them till 09 Jan 2023. I again called then on 10 th Jan2023 and i am surprised to listen that their executive Ms. Deepali told me that their retention department call my mother on 10th Jan 2023 morning around 10.15 am and she is not reachable. The same time I called my mother and enquired about the same, but she has not received any call. Then I requested my mother to visit their Jalandhar office. She is 65 years old and taking all the pain in such a winter climate to reach their Jalandhar office from Phagwara and saw her mobile phone to Ms. Deepali and asked her to check the call details for which they are claiming that she is not reachable/contactable. We again requested them to arrange a call on 12th Jan 2023 my mother receive a call from their retention department, but she was asked by an automated call to dial extension number when she dialed the extension number call got disconnected this happen 3 time but all in vain why can they make a simple confirmation call. I fail to understand when we submitted the physical letter for Pre closure along with the Fees and I am continuously marking an email to their customer care for the issuance of Pre closure then for what they are delaying all this is a customer harassment. Their Nodal officer also don't bother to reply to customer email don't know for what purpose nodal officer is there. Moreover, when my mother is trying to each on that number it's not connecting.