Punjab National Bank Housing Finance [Pnbhfl] — required foreclosure statement of lap nhl/noi/1217/470164

Address:

B3, Jeevan Vihar Shastri Nagar, Ghaziabad

Dear sir / madam,

I wish to draw your attention in respect of services and commitments honored by your customer care department, sequence of events (The same can be verified by trail mail) are as under:-

On 30th july'2020:- deposited foreclosure statement charges fees of rs. 590/- and requested the customer care to provide me my foreclosure statement.
30 jul '20 imps/p2a/[protected]/pnb ho/punjabn/x33 - 590.00
On 30th july'2020:- reply received that the same will be provided to you in 3 working days;
On thursday, 30 july, 2020, 12:21:27 pm ist, customer care wrote:

Dear customer,

Thank you for writing to pnb housing. This is an automated response to your e-mail.

Please note that owing to the covid-19 outbreak and as a preventive measure, our offices are currently operating with reduced staff. Hence, there might be a slight delay in responding to your e-mail. We will respond to your queries within 3 working days.

We appreciate your cooperation in the interim.

You may alternatively avail few essential services through our mobile app and ivr services on our tollfree number[protected].

Team pnb housing

On 4th august'2020:- since the 3 working days lapsed, i again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 5th august'2020:- again requested to customer care help desk to provide the same
On 5th august'2020:- replied received that the same will be received with in 24 hours
On wednesday, 5 august, 2020, 03:13:49 pm ist, customer care wrote:

Dear sir/madam,

Thank you for writing to us.
Your request has been forwarded to the concerned team. We shall revert to you within 24 working hours

We solicit your co-operation in the interim.


Thanks & regards
Inbound contact centre
Toll free[protected]
www.pnbhousing.com

On 6th august'2020:- statement not provided to me, so in once again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 7th august'2020:- again requested to customer care help desk to provide the same
Mail unanswered by customer care

On 10th august'2020:- again requested to customer care help desk to provide the same
Mail unanswered by customer care

As you already aware that in these adverse economic conditions (Where number of borrowers are availing moratorium), and i want to repay my balance principal, but your customer care is not bothered to help me out, to get the same closed at the earliest.

Apart from this due to covid-19, your company is also sending regular reminders through sms to customers to opt for customer care services and avoid physical presence.

Due to non availability of foreclosure statement, i am paying interest on the principal outstanding since 30th july'2020.

I request you to kindly intervene and look into the matter as well as to fill such kind of gaps.

Thanks & regards
Manish gupta
[protected]