[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — Unnecessary Delay in home loan disbursement

Address:

Mumbai City, Maharashtra, 400708

I am Abhishek Kumar and I have taken home loan from PNB Housing Finance Ltd. My loan account number is [protected].
As of date I am really frustrated with my banker i.e. PNB Housing Finance Ltd. I am having terrible experience with this bank and their unprofessional employees. The apartment for which I have taken loan is under construction and my banker(PNB) is supposed to release the cheque before the due date to the builder as per the demand letter. I am an outstation guy and despite sending all the required documents to the bank, my cheque is never released on time. It always crosses the due date because of which I have been charged multiple times from the builder, interest amount for crossing the due date. Till date I have made a payment of INR 22, 000 plus to the builder, and this amount is only for the late payment and this is all because of the unprofessional, lazy, careless PNB employees. Why am i supposed to pay this when I have been paying the EMIs timely to the bank, still such a poor service from their end. This is really pathetic. I am never gonna advice this bank to anyone and would recommend all to keep away from this bank. The only medium I can contact them is via phone but the PNB Housing Finance team never entertains properly on phone. The team always puts up some or the other excuse for the delay. Even if some document is missing for the disbursement of the cheque, there is no intimation from the bank, but when they need the EMI, that message will be timely sent to me. If PNB cannot provide the expected customer service, then why don’t you better close. Please do us a favour and save us from the torture of being your customer. There’s a lot of frustration in me and I want to write a lot but i’ll save it. I want a justification for this and I want to know all the unnecessary payment that I have made just for the interest for the late payment that happened because of PNB, who is liable for that? Why is PNB having such unprofessional employees who cannot provide customer satisfaction?