Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Very very poor customer service on request of tenure change

bunty shah

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 401105
Website:	www.pnbhousing.com

Hi,

My loan account number is [protected].

First let me tell you I am really horrified with the level of service offered by PNB housing, this is not a first instance where I am facing this issue. I am facing this issue from the beginning of my loan. Firstly I was literally frustrated for changing my home loan interest which almost took 3 to 4 months of painful follow-ups, I was about to switch in another bank but still I stayed with PNB.

Now, I raised an request in Mumbai branch on 29th of Feb 2016 to change my tenure from 20 years to 10 years and provided all the documents required on the same day(As per attached email, Change in tenure from 20 yrs to 10 yrs). I have been told that this will be done on the same day and no need to worry about this.

On 16th March 2016, I followed up but there was no response.

On 1st April 2016, I again followed up and after 3 days I received a reply that it is waiting for approval in Ahmedabad branch.

On 6th, 7th and 8th April 2016 (Attached) I have sent an email to Ahmedabad branch but there is even not a single line of response from the branch.

Now due to the mistakes and mismanagement of the bank I need to pay an extra interest, this is a common formula I have observed during my first time chaser to the bank to delay the process to earn extra money.

I have determined that this time I am not going to let go this issue and I need an settlement, you have 2 options

• Take 7000 Rs more and adjust in my previous EMI.
• Credit 12, 000 Rs in my account which accounts for difference between interest payment of 20 years and 10 years for a month.

If no action is taken on this matter on priority basis, I have to raise a grievance in national hosing bank after 3 days of this email i.e 15th April 2016.

I have sent all the details with attachment on email customer.[protected]@pnbhousing.com on 12th April 2016 but still i have no response.

I will definitely raise this in National housing bank as promised by me.

Regards,
Bunty Shah.

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Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, We are in receipt of your query. We sincerely apologize for the inconvenience caused to you. Our official will soon get in touch with you. You may also write to us with you concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim. Team PNB Housing

Verified Support

May 02, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, This is with reference to your query. We understand that our official has spoken to you in this regard. Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any. Regards, Team PNB Housing

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Comments

bunty shah

from Mumbai, Maharashtra

Did complain in NHB, Complaint Acknowledgment Number : COMP/429/2016 let see if anyone respond back to me from PNB or not.

bunty shah

from Mumbai, Maharashtra

Hello,

I will strongly encourage you to please go and check email dated Tue, Apr 12, 2016 at 4:14 PM on your inbox customer.[protected]@pnbhousing.com which is now 9 days old but till date i haven't received a word from anyone regarding this nor i haven't received a reply from any of the branch i.e Mumbai and Ahmadabad even acknowledging the request.

This is even worst level of service then government run entities which atleast acknowledge the emails.