[Resolved] Punjab National Bank [PNB] — Amazon refund has not been credited in my Punjab National Bank account yet

[Resolved] Punjab National Bank [PNB] — Amazon refund has not been credited in my Punjab National Bank account yet

T theshyamnarayan

On October 13, 2020, I purchased a redmi phone from Amazon and paid the amount of Rs. 11999/- and Rs. 404/- through PNB debit card but I cancelled the order the same day. On 20th of October I asked the Amazon cc about the refund, they said it has been sent to my account and provided me with the refund reference number and asked me to call the bank's customer care. I called PNB cc 4 times but everytime the person said they don't know what these things are and they can't help me with this and asked me to contact the branch. I submitted a complaint at the branch but they aren't taking any action. Please let me know about the proper solution for this problem asap. Amazon refund reference number: 75105170288003275465676 and 75105170288003274107022 PNB Complaint number: CI[protected] +2 photos Was this information helpful? No (0) Yes (0)
Oct 26, 2020 Complaint marked as Resolved So after the branch wasn't able to resolve the issue at the counter, I had submitted a complaint at the branch itself with same Refund Reference Number. 4 hours later, the refund amount got credited in my account. It was kind of a hassle but finally it has been resolved. Punjab National Bank [PNB] customer support has been notified about the posted complaint. Oct 26, 2020 Updated by theshyamnarayan Visited branch today [Oct 26 at 11 am]. They aren't able to check the Refund reference number because their system isn't accepting it. Asked amazon to recheck and send the rrn, they sent the rrn but it is not being verified at the bank. I guess I've lost the amount now. Oct 26, 2020 Updated by theshyamnarayan Also, I had submitted complaint through PNB's portal last thursday but there was no reply.
1 Comment	Share
Submit Close