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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025

Complaints 4896

Resolved

1099

Unresolved

3797

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 101

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I was issued a debit cum atm card today and was ensured that i would get the otp within half an hour but didn't get it even after six hour and i am not if they will make tomorrow also. I am dire need to withdraw my deposit but i am helpless. I will ensure not deposit money now in this bank furthur. Also i noticed below that debit card is not given so i have to select credit care though my trouble is with the debit card

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After my father expired, an account was opened in my mother's name - panmashri, with saving account no-[protected] on 20th june 2019 at pnb nazafgarh (Ifsc code - punb0151900) for the purpose of pension and other banking needs.

However, since 3 months have gone by, still the account has not been activated. On enquiry with branch manager, he conveyed that it has not been activated from karol bagh branch.

Sir, i have visited more than 25 times to the bank to solve this, but in vain. Moreover, bank told us that they have mailed in e-veda also.

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Address: Dehradun, Uttarakhand, 249201

I cancelled a order on amazon on 12 sept which i paid through my debit card, of rs 2227 and amzon has initiated the amount but i did not received it till now as i was said 2-4 business days maximum, i contacted amazon service centre they said we have initiated it call bank and give ref. No. But bank is denying completely that we dont have to do anything with ref. Id nor requests initiated by amazon its amazon work contact them.

Transaction id 1112y4lomhqdsm2cvmyusz4bf

Processor trace id [protected]

+1 photos

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Sep 19, 2019

Updated by Anirudh Naithani refund reference #75260.[protected]

Sep 19, 2019

Updated by Anirudh Naithani Refund Reference # 75260829256033118543868

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Address: 657/3, West Amber Talab,Near civil hospital, Haridwar, Uttarakhand, 247667

My payment has been declined by the bank during the transaction on PaytmMall app.
Rs 699 was deducted from my account but not yet refunded.
Transaction No. [protected]
I mailed them and they said the complaint is in under processing
Docket No:- M[protected]
Now they are not responding to my emails and it's been 1 month they haven't refunded my money.

+1 photos

Oct 9, 2019

Complaint marked as Resolved

I am very disappointed by the company. It took them 2 months to solve a simple issue

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Sep 23, 2019

Updated by harshit97 They have registered the complaint and again said to wait for some days.
Lets see if they will solve my problem or not.

Oct 01, 2019

Updated by harshit97 Still not solved.
You keep telling wait for some days(see images and dates). I think your some days means some months probably.
Earlier it was registered and the same process keeps going on for weeks and even then you are not replying to my emails nor phone works.
I want a deadline and phone number of your executive.

Oct 03, 2019

Updated by harshit97 They are not replying to me.

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Res/ sir

Mene 16.02.2018 ko 5000 rs bank se withdrawal karyae the but fingerprint lgane per vo txn successful nahi hui and na hi mere account me aye hain, iskellie mene bank manager nagpur, distt fatehabad, haryana me and tol free no per bhi bhut bar call ki hai but koi solution nahi mila. Kindly meri payment check ki jae and mere account me transfer kiye jaen.
Name:- malkit singh
Adhar no:[protected]
Account no:[protected]
Bank branch :-nagpur, fatehabad, haryana

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M

manishgolu

from Gurgaon, Haryana

Sep 19, 2019

My order has been return ...bt my amount not credit in my bank account.
i also contact amazon customer care. he was reply your refund initiate your bank account ..pls contact your bank.

C

CharChika Rishi

from Mumbai, Maharashtra

Sep 19, 2019

CHQ NO. 288836 issued on[protected]
I want know the status of this cheque. It hasn't been processed yet.
My account number is [protected].

A

A J Jaadu

from Agra, Uttar Pradesh

Sep 19, 2019

I have purchased a skate board from amazon of rupees 817 and return it back to them after some days., then amazon told me that they completed my refund, but i didn't get my refund, yet and they just give me reference no.[protected]And told me to dispute a file.
Plss help me out and get my refund to me .

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I purchased football keeping gloves recently on 23 august 2019 and i paid hy charges through online transaction but they cancllled my order due to dispute in my order. But i didn't get my money back. Then i contact customer service they said they will return money in 2 or 3 days now they are saying ask bank for your refund.. And my reference no. Is 20190829.
Please kindly help me to get back my money as soon as possible.

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Address: Jhansi, Uttar Pradesh, 284202

I order realme c2 of 5999rs on 24/08/2019 than i cancel this on 24/08/2019 i payment through bank a/c and phone pe wallet i received 25rs of phone pe wallet and not received amount of 5974rs in bank a/c because of fraud by bank and not help me about this problem so please solve my problem
Reference no. Is. P1908232100563149196411
My account no. [protected]...

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Address: 123023

श्री मान जी
मेरा पंजाब नेशनल बैंक में बचत खाता है जिस पर मैंने एक atm card जारी करवा रखा है जो 01/09/2019 से कार्ये नहीं कर रहा है हर बार गलत पिन नंबर दिखता है।पिन नंबर रिसेट करने के लिए मैंने जब [protected], व् 5607040 नंबर पर sms किया तो ये सन्देश आता है कि आपका फ़ोन नंबर रजिस्टर नहीं है जबकि मैंने बैंक में कहा तो वो कहते है कि आपका फ़ोन नंबर रजिस्टर है। 10/09/2019 को मैंने बैंक में प्रार्थना पत्र देकर पुनः अपना फ़ोन नंबर रजिस्टर करवाया था लेकिन आज तक वाही सन्देश आ रहा है कि आपका फ़ोन नंबर रजिस्टर नहीं है और ग्रीन पिन नहीं आ रहा है
इस कारण से मुझे आर्थिक समस्याओं का सामना करना पड़ रहा है।
कृपया जल्द से जल्द समाधान करवाये धनयवाद।
भवदीय
पवन कुमार
खता न.[protected]
दूरभाष न. [protected]

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P

Pulkit Arya

from Mumbai, Maharashtra

Sep 19, 2019

My cheque number 146949, money in account
got deducted but money not recieved in account.
Please check into this.

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Address: jote muri, jote bani, Paschim Medinipur, West Bengal, 721211

I tried to transfer rs-25000, from my united bank of india, mobile banking app to panjab national bank, account 3 sept 2019, the transaction was failed but rs 25006 was deducted from my ubi account, when will it return to the source? The message of account debit is attached with the complaint, please investigate the matter and solve the problem as early as possible.

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M

M-K Music

from Hyderabad, Telangana

Sep 17, 2019

Amazon company refunded 489 on 29 august account but i am not received money in the account.

Refund Reference[protected]

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Bought food from Zomato online, they told me the branch has closed and they gave me both a reference number and told me the refund had been intiated. It has been a month, 13th of August I got a text saying that the refund has been intiated: RRN NUMBER: 300046922119220182695936

I have yet to get my refund deposited in my Punjab National Bank Account, which was used to pay the ammout.

It was for the amount of 433.10.

+1 photos

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M

M-K Music

from Hyderabad, Telangana

Sep 17, 2019

Amazon company refunded 489 on 29 august account but i am not received money in the account.

U

upendar patel

from Mumbai, Maharashtra

Sep 17, 2019

I am upendar patel mai amazon se kuch saman kharida tha jo ki phir mai cencil kar diye the uska paisa nhi mila hai hume jo amazon Refund reference no[protected] hai unka kahna hai aap ke a/c me bhej diya gya hai jo ki mere a/c me nhi aaya hai

S

Sahil@93563

from Mumbai, Maharashtra

Sep 18, 2019

Sir my transaction had been failed through UPI and account of 3000 has been debited plz refund my money back in short time.my debited transaction references no is[protected]

refund from zomato initiated but haven't gotten it back - Comment #3538384 - Image #0

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Address: Pranshu Nautiyal, ram Subhadra niwas ward no 3 gyansu Uttarkashi., Uttarkashi, Uttarakhand, 249193

Website: Amazon.in

I purchased earphones via amazon and returned them and the refund has to refunded by 5 september 2019.
Amount refunded was to be of 1099.
But it has not due to certain reasons.
When enquired with amazon customer care they told to file charge dispute.

But the pnb customer care says there is no such thing and the branch had also said same.
They don't have file such thing as the charge dispute.
Pranshu nautiyal

+1 photos

Sep 12, 2019

Complaint marked as Resolved

I submitted complaint here and within hours my money has been credited to my account. Thank you RBI and this forum. It is very fast and easy option.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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H

Harashh

from Maler Kotla, Punjab

Sep 13, 2019

I ordered a suit on 23 august, but i cancelled the order on 31st august. But still even after 10 days i haven’t got my money back. Amazon said they have refunded. Please help me out.

refund amount not credited to account while merchant has confirmed it. - Comment #3534700 - Image #0

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Address: Haridwar, Uttarakhand, 247667

Sir I have buy a product from Amazon using UPI payment and I have cancel order myself but refund not received, after 6-7 I call Amazon customer care he told me the refund is send your Bank with reference number#[protected] but bank told refund is not recieved this reference number so I can't receive my refund please solve my problem. I think Amazon is fraud so please refund my money.

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Address: New Delhi, Delhi, 110007

The chief manager, 30.09.2019
Punjab national bank,
Subzi mandi delhi_110007

Sir,
Reg: scss account no 012600scsc000040. Fav prem kumar sharma, & dolly sharma.

We have opend the above mentioned account on07.03.2019 with rs.15 lakh.
The interest amount is credited in my account no[protected] as follows:
18.03.2019 broken period 8938.00
26.04.2019 ist quarter 26100.00 (Actul interest is rs.32625.00)
After deduction 10% tds)
At the time of opening the account, we have completed all the formalities, included
Submission of pan card and adhar card.
It appears the system has charged 20% instead of 10% tds.
Kindly arrange to refund the amount at the earliest and update my account for
Future reference.

Thanks

Yours faithfully,

Prem kumar sharma
Ex manager pnb (24104)
66, jaina building,
Roshan ara road,
Delhi-110007
Mob [protected]
Land -[protected]

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Address: anohar, sangaria, hanumangarh, 335063

Dear sir,
I did a 3000 transaction from aeps to 26 august 2019, which was a failure in which the money went out of my account and the bank has not given refunds yet. Whenever i go to file a complaint with the bank, they give just 7 days. I request you to get this amount refunded soon.
Account holder name: abohar
Account number: [protected]
Ifsc code: punb0048000
Aadhar no.:[protected]

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Address: Vill-Nagdah, ps-Arer, Dist-Madhubani, Bihar, Madhubani, Bihar, 847211

Purchased mini fan ₹699 from amazon on 22/09/2019and done full payment by bhim upi but order was cancelled on 31/09/2019and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund refrence#[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

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Address: Shkari shera subhash nagar karnaprayaag chamoli Uttrakhand, 246444

Amazon app, i am purchased nu republic dubstep wireless headphones (999 rupes) by the bhim upi, but by mistake canceled my order, i am received 200 rupes cash back in amazon pay wallet, my remaining amount (799 rupes) amazon send to my bank account 02/9/2019 today is 10/9/2019 but still i am not received my money in my bank account amazon also share refund reference number but still bank not help they only tell contact amazon.com

Refund reference #[protected]

Please help me sir

+2 photos

Sep 12, 2019

Complaint marked as Resolved

Thanks solved my problem I am received my money... Today morning

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by Akhilesh02 I am purchased nu republic dubstep wireless headphones on amazon app and by mistake my order is cancelled, amazon refund amount 799.00 has been successfully processed on[protected], amazon also give refund reference number but still punjab nationnal bank customer support team not help his only say contact amazon.in

Please sir help me
My account number is - [protected]
Refund reference #[protected]

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I purchased a pair of converse on the 30th of august 2019 but since i had given the wrong address i cancelled it right away. The refund process was completed in the same day itself and the money was supposed to be reflected back in my account within 7-10 business days. Today is the 10th of september 2019 and i still haven't received my refund so i contacted the customer service and they told me that the money was supposed to be transferred back to my account yesterday. If anything i would really like to know the status of my refund.

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Address: Po New Bongaigaon, Rly Hospital Colony, Qtr no. F/350/A, Bongaigaon, Assam, 783381

My name is Rohit Chhetry and I had ordered product of RS. 319 (AUXTER polyester large black Gym bag ) in Amazon on (24 aug 2019) and after (01 sept 2019) I returned this order due to personal reason. And on (01 sept 2019)
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is ([protected])
Thanks you sir.

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Address: Punjab National Bank, Branch mirjapur, post tejpurwa , p/s- mathura, saran bihar

I, Usha Devi, A/c no [protected], went for cash withdrawal on Bank of Baroda kachahari railway station road ATM on[protected] at 18:24 hours.

I immediately booked a complaint with costumer care whose reference number is[protected]. I have also complaint the same in the home branch on[protected].

It was however a failed transaction, but money deducted from my account and haven't returned even after seven working days.

Sir, I am a housewife and facing enormous problems due to same, I humble request to you please check this from your side and help me in this regard.

I will be really thankful for your kind effort.

Name- Usha Devi

A/c. No- [protected]

Bank name & add- Punjab National Bank, Branch mirjapur, post tejpurwa, p/s- mathura, saran bihar

My contact no- [protected], [protected]

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Address: 700018

Respected sir i bought a pack of huggis worth rupees 617/-. But i returned to amazon and they initiate refund on 3th september with reference no. #[protected]. I have not received refund in my account yet. I called to customer care of pnb and asked to charge dispute of it but they refused to do it. My account no is [protected] amir khan. Branch code punb0191100

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