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Punjab National Bank [PNB] Complaints & Reviews

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Updated: May 5, 2026
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Punjab National Bank [PNB] reviews & complaints page 104

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Pranshu Nautiyal
from Agra, Uttar Pradesh
Sep 12, 2019
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Address: Pranshu Nautiyal, ram Subhadra niwas ward no 3 gyansu Uttarkashi., Uttarkashi, Uttarakhand, 249193
Website: Amazon.in

I purchased earphones via amazon and returned them and the refund has to refunded by 5 september 2019.
Amount refunded was to be of 1099.
But it has not due to certain reasons.
When enquired with amazon customer care they told to file charge dispute.

But the pnb customer care says there is no such thing and the branch had also said same.
They don't have file such thing as the charge dispute.
Pranshu nautiyal
Sep 12, 2019
Complaint marked as Resolved 
I submitted complaint here and within hours my money has been credited to my account. Thank you RBI and this forum. It is very fast and easy option.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
I ordered a suit on 23 august, but i cancelled the order on 31st august. But still even after 10 days i haven’t got my money back. Amazon said they have refunded. Please help me out.
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    Priyanshu324
    from Agra, Uttar Pradesh
    Sep 11, 2019
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    Address: Haridwar, Uttarakhand, 247667

    Sir I have buy a product from Amazon using UPI payment and I have cancel order myself but refund not received, after 6-7 I call Amazon customer care he told me the refund is send your Bank with reference number#[protected] but bank told refund is not recieved this reference number so I can't receive my refund please solve my problem. I think Amazon is fraud so please refund my money.
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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      prem dolly sharma
      from New Delhi, Delhi
      Sep 11, 2019
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      Address: New Delhi, Delhi, 110007

      The chief manager, 30.09.2019
      Punjab national bank,
      Subzi mandi delhi_110007

      Sir,
      Reg: scss account no 012600scsc000040. Fav prem kumar sharma, & dolly sharma.

      We have opend the above mentioned account on07.03.2019 with rs.15 lakh.
      The interest amount is credited in my account no[protected] as follows:
      18.03.2019 broken period 8938.00
      26.04.2019 ist quarter 26100.00 (Actul interest is rs.32625.00)
      After deduction 10% tds)
      At the time of opening the account, we have completed all the formalities, included
      Submission of pan card and adhar card.
      It appears the system has charged 20% instead of 10% tds.
      Kindly arrange to refund the amount at the earliest and update my account for
      Future reference.

      Thanks

      Yours faithfully,

      Prem kumar sharma
      Ex manager pnb (24104)
      66, jaina building,
      Roshan ara road,
      Delhi-110007
      Mob [protected]
      Land -[protected]
      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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        Bablu Dogma
        from Jaipur, Rajasthan
        Sep 11, 2019
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        Address: anohar, sangaria, hanumangarh, 335063

        Dear sir,
        I did a 3000 transaction from aeps to 26 august 2019, which was a failure in which the money went out of my account and the bank has not given refunds yet. Whenever i go to file a complaint with the bank, they give just 7 days. I request you to get this amount refunded soon.
        Account holder name: abohar
        Account number: [protected]
        Ifsc code: punb0048000
        Aadhar no.:[protected]
        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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          Sumitsurya
          from Mumbai, Maharashtra
          Sep 11, 2019
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          Address: Vill-Nagdah, ps-Arer, Dist-Madhubani, Bihar, Madhubani, Bihar, 847211

          Purchased mini fan ₹699 from amazon on 22/09/2019and done full payment by bhim upi but order was cancelled on 31/09/2019and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund refrence#[protected]
          But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
          Same behaviour by branch also.
          Don't know what to do
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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            Akhilesh02
            from Mumbai, Maharashtra
            Sep 11, 2019
            Resolved
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            Address: Shkari shera subhash nagar karnaprayaag chamoli Uttrakhand, 246444

            Amazon app, i am purchased nu republic dubstep wireless headphones (999 rupes) by the bhim upi, but by mistake canceled my order, i am received 200 rupes cash back in amazon pay wallet, my remaining amount (799 rupes) amazon send to my bank account 02/9/2019 today is 10/9/2019 but still i am not received my money in my bank account amazon also share refund reference number but still bank not help they only tell contact amazon.com

            Refund reference #[protected]

            Please help me sir
            Sep 12, 2019
            Complaint marked as Resolved 
            Thanks solved my problem I am received my money... Today morning
            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
            Sep 11, 2019
            Updated by Akhilesh02
            I am purchased nu republic dubstep wireless headphones on amazon app and by mistake my order is cancelled, amazon refund amount 799.00 has been successfully processed on[protected], amazon also give refund reference number but still punjab nationnal bank customer support team not help his only say contact amazon.in

            Please sir help me
            My account number is - [protected]
            Refund reference #[protected]
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              Iona_capri
              from Khawhai, Mizoram
              Sep 10, 2019
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              I purchased a pair of converse on the 30th of august 2019 but since i had given the wrong address i cancelled it right away. The refund process was completed in the same day itself and the money was supposed to be reflected back in my account within 7-10 business days. Today is the 10th of september 2019 and i still haven't received my refund so i contacted the customer service and they told me that the money was supposed to be transferred back to my account yesterday. If anything i would really like to know the status of my refund.
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                Rohit Chhetry
                from Mumbai, Maharashtra
                Sep 10, 2019
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                Address: Po New Bongaigaon, Rly Hospital Colony, Qtr no. F/350/A, Bongaigaon, Assam, 783381

                My name is Rohit Chhetry and I had ordered product of RS. 319 (AUXTER polyester large black Gym bag ) in Amazon on (24 aug 2019) and after (01 sept 2019) I returned this order due to personal reason. And on (01 sept 2019)
                Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
                [protected] and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So
                please kindly respond to this complaint it's very urgent. My card number is ([protected])
                Thanks you sir.
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                  Pramod-ssingh
                  from Delhi, Delhi
                  Sep 10, 2019
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                  Address: Punjab National Bank, Branch mirjapur, post tejpurwa , p/s- mathura, saran bihar

                  I, Usha Devi, A/c no [protected], went for cash withdrawal on Bank of Baroda kachahari railway station road ATM on[protected] at 18:24 hours.

                  I immediately booked a complaint with costumer care whose reference number is[protected]. I have also complaint the same in the home branch on[protected].

                  It was however a failed transaction, but money deducted from my account and haven't returned even after seven working days.

                  Sir, I am a housewife and facing enormous problems due to same, I humble request to you please check this from your side and help me in this regard.

                  I will be really thankful for your kind effort.

                  Name- Usha Devi

                  A/c. No- [protected]

                  Bank name & add- Punjab National Bank, Branch mirjapur, post tejpurwa, p/s- mathura, saran bihar

                  My contact no- [protected], [protected]
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                    A
                    Arkk2014
                    from Mumbai, Maharashtra
                    Sep 10, 2019
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                    Address: 700018

                    Respected sir i bought a pack of huggis worth rupees 617/-. But i returned to amazon and they initiate refund on 3th september with reference no. #[protected]. I have not received refund in my account yet. I called to customer care of pnb and asked to charge dispute of it but they refused to do it. My account no is [protected] amir khan. Branch code punb0191100
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                      Karan544
                      from Shimla, Himachal Pradesh
                      Sep 10, 2019
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                      Address: Village kaloya, 144204
                      Website: Amazon

                      #sir/mam maine amazon se headphone magvae the aur maine use return kar diya tha aur uska refund amazon nae 31 august ko issue kiya tha par mere account mai credit nahi hua 10 din bad bhi
                      This refrence id is[protected] hai
                      My name is karan singh
                      Maine upi se payment kiya tha
                      494 pnb mere 494 ke payment credit kar dijye
                      Please check this refrence id
                      [protected]
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        dulalgorai55
                        from Delhi, Delhi
                        Sep 10, 2019
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                        Address: Hirbandh, Hirbandh, Hirbandh,bankura, Bankura, West Bengal, 722121

                        Amazon
                        Your account amazon.in
                        Message from customer service
                        Hello,

                        This is swanand from amazon escalation team.

                        I am writing to you about the refund of your order#[protected] for item "(Renewed) mi redmi 6 (Blue, 32 gb, 3 gb ram)". I see that a refund was processed on august 31, 2019.

                        Refund reference number :[protected]

                        Refund issued to the upi linked bank account
                        As you have upi as a payment method, the refund will be credited to upi linked bank account by [4 business days from the date of refund]. Please check your bank account statement by [refund date + 4 business date] to confirm if the refund is reflecting in your account.

                        You can see your refund request and status here -

                        https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

                        You'll also receive notifications from us with refund reference number once the refund is successfully transferred.

                        Thank you for shopping with amazon and hope to see you again soon.

                        We appreciate your feedback. Please use the buttons below to vote about your experience today

                        Warmest regards,
                        Amazon.in
                        Thank you for your inquiry. Did i solve your problem?
                        Yes no
                        Your feedback is helping us build earth's most customer-centric company.

                        Download amazon app and shop anytime, anywhere www.amazon.in/apps
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                          Soni Rajput
                          from Baddi, Himachal Pradesh
                          Sep 10, 2019
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                          Address: 174021

                          Sir,
                          Myself meena kumari vill. Badota near shiva international school teh. Ghumarwin district bilaspur himachal paradesh
                          For last 2or 3 weeks no any types of water supply provided to us lots of time i complaint telephonically to deparmentel persons but they take no any action we are facing lots of trouble due to such irregular water supply by the department.. Also we have water pressure problem
                          There for it is my request to take some effective step to solve our problem.

                          With best regards
                          Meena kumari
                          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                          I had ordered one jacket. And when i returned the order i didn't get the money back. I have got the transaction reference number[protected] that Amazon has sent me 1298/-by 19th of july but i didn't received the money till now. kindly look uopn to this matter.
                          Pnb nh3 centenary college branch. The staff of thesbranch is not cooperative. They are not sincere of their work. They are selfish.
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                            Anusharawat
                            from Muzaffarnagar, Uttar Pradesh
                            Sep 10, 2019
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                            Address: Kedar Villa, Geeta Enclave,, Lower Nathanpur,, Dehradun, Uttarakhand, 248001

                            Hello,
                            I was going for an online transaction for ajio site through phone pay but due to some network issues transaction got cancelled. The payment status on ajio and phone pay site was showing as failed but the respective amount was debited form my bank account.
                            It was on 09/09/19
                            Kindly look into the matter and let me know how is this going to resolve and when will i be able to get my amount credited back into account
                            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                              Sakib pravej
                              from Mumbai, Maharashtra
                              Sep 9, 2019
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                              My name is (md sakib pravej) and I had ordered (boat rockerz 400) of RS.Amount(1499 ) in Amazon on 31 August 2019
                              and after cancel this order due to personal reason. And on 31 August on same date
                              Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
                              [protected] and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
                              please kindly respond to this complaint it's very urgent. My card number is ([protected]){Card no is not
                              mandatory you can enter it if you want better chances of recovery}
                              Thanks you sir
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                shzb
                                from Meerut, Uttar Pradesh
                                Sep 7, 2019
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                                Address: 234/2 Near Badi Masjid Aligarh, Aligarh, Uttar Pradesh, 202002

                                I have purchased sennheiser 275s earphone on 26 august and returned it on 29 and got message from amazon that my refund has been initiated. But it’s almost 7 days but i haven’t got any refund from them. I called amazon and they said that we already provided you that and provided me reference code for the same and ask me to call my bank (Pnb). I called pnb and they said we can’t do anything with that reference code. Ask about your payment from pnb. I need help.
                                Now pnb saying to me, we can't do anything with that reference no.
                                I need help. My number is - [protected]
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                Sir I paid electricity bill of any rs 1171/- on 2nd aug 2019 through Paytm but the transaction failed. The patty initiated the refund and sent to PNb on 05 aug 2019 vide reference number 30001092189217189628098. My ATM card number is [protected].
                                Pls settle the claim and refund my money.
                                Regards

                                Pravin Kumar.
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                                  sumaylak8
                                  from Indore, Madhya Pradesh
                                  Sep 6, 2019
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                                  Address: 111,E sector green park colony, noorani nagar, dhar road, indore, Indore, Madhya Pradesh, 452002

                                  I purchased bedsheet 299 rs from amazon & done payment by upi transaction.. But i return bedsheet.. On 1 sept amazon refund amount of 278... Refund reference #[protected].. But it still not credited in my account.. I contact amazon cstmr care they said they refunded but bnk not credited my account.. I cntnt pnb cstmr care they rply amazon not refund..
                                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                    Satyajit Bachar
                                    from Mumbai, Maharashtra
                                    Sep 6, 2019
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                                    I was purchased an american tourister bag on 10th august which costs 549rupee & return it on 30 august refund not received my bank and
                                    According to amazon company they refund money on 3-4 working day but
                                    Now after 7day no money refund to my account i was contact to amazon costumer service they provides me
                                    Refund reference no. :[protected] kindly refund my money
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                    I purchased bedsheet 299 from Amazon and done full payment by upi transaction... But sometime I return bedsheet... On 1 sept Amazon refund amount 278 in my account...refund reference #[protected]...
                                    But it is still not credited in my account... I contact Amazon customer care they says they refunded but bnk not credited in my account ...
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                                      from Beawar, Rajasthan
                                      Sep 6, 2019
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                                      Resolved

                                      Address: 2 KLD 365 HEAD, RAWLA MANDI, Sri Ganganagar, Rajasthan, 335707

                                      General manager,
                                      Punjab national bank, (Customer care centre),
                                      Head office, 5, sansad marg,
                                      New delhi-110001.
                                      Subject: regarding fraudulent transaction from my bank account no.[protected]
                                      Dear sir,
                                      With due respect this is to bring to your kind attention that i hold a bank account in punjab national bank, 2 kld 365 head sriganganagar rajastan-335707
                                      In my pnb bank account 25000/- (15000 + 10000) is debited through atm on 14/05/2019 at 8:05 am. My pnb atm card was in my pocket at that time. I didn't share any password or otp. I registered fir in mukherjee nagar new delhi at the same day and submitted it in pnb bank branch 2 kld 365 head rajasthan along with complaint application. As well as i submitted online complaint through customer care number. I call customer care many time related to this. They are not giving satisfactory answer. I meet pnb bank manager branch 2 kld 365 head many time. They are saying bank headquarters is not replying the mail. I waited more than 3 months for refund my amount back in bank account but i don't get till not. For this detection pnb bank is full responsible.
                                      Account no[protected]
                                      Account holder name - sohan lal

                                      Dear sir, i humbly request you to please initiate strict action in this regard and let me know about the same.

                                      Sincerely yours,
                                      Sohan lal
                                      2 kld 365 head sriganganagar rajasthan-335707
                                      Mobile no. [protected]
                                      Emailed: [protected]@gmail.com
                                      Sep 7, 2019
                                      Complaint marked as Resolved 
                                      Not resolved
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                      Sep 07, 2019
                                      Updated by [email protected]
                                      Complaint not resolved
                                      I baught a shoes from flipkart but that was unfit for me. I returns but shows that refund has been already exist on account but I cannot get refund. Then he provide me refund reference number but it is invalid (such a [censored]) what's happning can't understand but still I did get my Rs.1699.
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                                        Bhagat Singh Deol
                                        from Moradabad, Uttar Pradesh
                                        Sep 5, 2019
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                                        Address: lakra amroha, Amroha, Uttar Pradesh, 244221

                                        Sir mene amazon se 1670 rs shoe furo red chief buy kiye the jo kinhi reson se mene wapas kar diye jiska refund amazon ne mere bank account me 27.08.2019 ko bhej diya h jiska rifund reffrence no[protected] h. But bank wale bol rhe h ki aapke account m paisa nhi jma hua h. Aur app amazon se hi bat kre. Sir amazon care n charge dispute file karne k liye bola h. Sir app mujhe mera paisa dilane m help kre.
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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