Punjab National Bank [PNB] Complaints & Reviews

I cancelled a order from mi store on 25.5.2018. And they intiated my refund on 29.5.2018. But i haven't receive my refund yet they give me refund reference no.[protected] and my a/c no. Is [protected] please provide me my refund of 14999. I really need this money. Icalled to pnb customer care but they told me that they only can tell me when the money comes in my account. Please provide me fast.

Hi,
I have lodged a complaint to banking ombudsmen (Complain no.-[protected]) regarding a unwarranted withdrawal, shared below. Many time i tried to communicate with banking ombudsmen team dropped mail many times but never got any revert.

I registered a complaint through the banking ombudsmen portal regarding a money withdraw issue from the atm with complaint no.-[protected] on 9 april 2018 regarding a transaction of rs 10000 which i never made.
Before that i complained to pnb customer care and to my home branch which is pnb, bhimtal. Customer care closed the complain number (A[protected] saying that i made the successful transection but i never even tried to witdraw that amount.
My home branch is not providing any update on this matter i called them many times dropped mail, informed about the whole issue but they are not providing any update.

I also registered the police complain but they said to complain with banking ombudsmen, its been a long time but non one is concern about the issue,
Kindly look into the issue and help me.
If any other information is required please let me know.

Hello,
I had ordered nokia 7 plus19956inr. On 24th of may and canncled it on 25th of may, amazon had inisiated refund on 25th may and now it's 2nd june hasn't received yet, amazon had provided authorization code (Refund reference number) for the transaction is[protected]. And said to contact bank or file a dispute, but pnb customers services are saying that "they don't know anything about refer code and don't know what is filed dispute". Please help me it's my hard earned money

Sir my account opening date is 9/05/2018 and till now my branch not registered my phn no, adhaar no, email id, etc
Because of this i m not able to login for net banking

And when i submitted my form for opening my account their is a column for which type of atm u want i registered for platinum and i got rupay what nonsense things is going on and when i complained in branch their is no action...

I bought a 1 + 6 but due to some technical problems i returned it i had paid through my debit card a sum of 40079. Amazon gave me reference number for the refund and said that your refund will be available on 30 may 2018. Today is 1st june and i didn't see any return or refund in my account. On contacting pnb they say that there is nothing like charge dispute and they cannot help me regarding my refund. What kind of situation is this. Don't people know that this 40079 is earned with hard work and not by crime. We earn money by hard work and we pay trusting on bank but at the end we go so much lost in disputes between bank and amazon that words are less to speak. About. That money was out of hard work and i want it back. Please help me regarding this. My reference number for the refund given me by amazon is[protected]. Please show your patriotism and humanity.

I ordered a product on amazon.in on 21 april and made payment through upi,, due to some reason i cancelled the order. Refund was made from amazon.in on 8th may and it has to reflected in my account by 15 may but the refund is recieved in my account. Amazon.in provided me with a refund reference #[protected]. And asked me to go in the bank and file a charge dispute but the bank refused to do so. My bank account is in pnb. Plz make any solution for this problem

Sir,
My name is Kamlesh Ameta. I have an account in Panjab Nayional Bank Bhilwara. I have swipe my PNB card for 5500 at SBI ATM in R.C. Vyas colony Bhilwara on 01/05/2018. After that my account is debited by 5500 but I didn't receive cash. My account Number is [protected] and my transaction number is[protected]. I request you to kindly check and resolve the issue.

Sir,
My name is nibha kumari and due to my atm not being used for a long time i forgot my atm pin number. So i request you to send a new atm pin on my email [protected]@gmail.com as soon as possible. My a/c no is [protected] and my atm card no is [protected]. My account is in katra bazar saugor which is located in saugor madhya pradesh.
Yours sincerely
Nibha kumari

To,
Punjab National Bank
Head Office, 7 Bhikhaiji Cama Place, New Delhi-110607
http://www.pnbindia.in

Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. [protected], IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC

Please see the below RBI Guidelines of Delay of Executing Fund Transfer:

Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.

(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.

(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.

(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.

NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:

Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.

In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.

THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-

1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY

2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.

3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.

4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?

5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.

6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.
WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.

-------- Forwarded Message --------
Subject: Re: 'ICICICARE=[protected]' Non Crediting of Fund Transfer via NEFT UTR No. [protected]DC Dated:[protected]
Date: Sun, 27 May 2018 15:57:11 +0530
From: Asha Kanta Sharma
Organization: Best IT World India Private Limited
To: neft.[protected]@icicibank.com, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@rbi.org.in, Mumbai NCC, NEFT Helpdesk, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@rbi.org.in, [protected]@pnb.co.in, [protected]@pnb.co.in, customer.[protected]@icicibank.com, [protected]@icicibank.com, NEFT, senior.[protected]@icicibank.com, [protected]@icicibank.com, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in
CC: Asha Kanta Sharma

Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. [protected], IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC

Please see the below RBI Guidelines of Delay of Executing Fund Transfer:

Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.

(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.

(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.

(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.

NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:

Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.

In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.

THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-

1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY

2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.

3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.

4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?

5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.

6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.

WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.

On 15/03/2018 4:50 PM, Asha Kanta Sharma wrote:

Gentle Reminder...1

On[protected]:12, NEFT wrote:

Dear Team,

PFA below the settled message copy of the transaction processed from our end, the beneficiary is claiming non receipt of funds. Kindly provide the status of the same. If beneficiary name and a/c no is mismatch kindly return the funds back to the remitter.

Transaction Ref|Amount (Rs.)|Value Date|Batch Id|Sending Branch|Sender A/c Type|Sender A/c No|Sender A/c Name|Benf. Branch|Benf A/c Type|Benf. A/c No|Benf. A/c Name|Txn. Status|Originator of Remittance|Sender To Receiver Information

[protected]DC|35000.00|2017/03/24|1800|ICIC0SF0002|11|[protected]|CORE ENTRADE INDIA PVT.LTD.|PUNB0459000|---|[protected]|GUWAHATI GATEWAY ROUND TABLE CHARITY PRO|SMS/EMAIL Sent|CORE ENTRADE INDIA PVT.LTD.[protected]HOTEL BLUE STAR, 2ND FLOORA.T ROAD KAMRUP|GUWAHATI GATEWAY ROUND

Regards
khushboo
NEFT Team





-----Original Message-----
From: Asha Kanta Sharma (asha.[protected]@iball.co.in)
Date: Wednesday, March 14, 2018 02:25 PM
To: neft.[protected]@icicibank.com (neft.[protected]@icicibank.com); [protected]@pnb.co.in ([protected]@pnb.co.in); "[protected]@rbi.org.in" ([protected]@rbi.org.in)
Subject: Non Crediting of Fund Transfer via NEFT UTR No. [protected]DC Dated:[protected]


From, Guwahati Gateway Round Table Charity Project Account
Punjab National Bank A/c No. [protected]

Dear Sir/Madam,

We would like to inform you that one of our customer named CORE ENTRADE INDIA PRIVATE LIMITED had made a payment of Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on[protected] via NEFT vide UTR Reference No. [protected]DC. On carrying out reconciliation of our Bank Account we have found that the same has not been credited in our bank account. The same has been debited in the Remitter Account but till now has not been credited in out account in spite of all our banking details have been correctly used while making the fund transfer by the customer.

Therefore requesting you to kindly carry out necessary corrective steps in this regards and make immediate steps to credit the pending amount in our bank account.
--
Thanking You,
Mr. Asha Kanta Sharma
Senior Executive - Accounts & Finance
O: +[protected]

Disclaimer: This message (including any attachments) may contain confidential, proprietary, privileged and/or private information. The information is intended for the use only to whom they are addressed. If you are not the intended recipient of this message, please notify the sender immediately, and delete the message and any attachments. Any disclosure, reproduction, distribution or other use of this message or any attachments by an individual or entity other than the intended recipient is prohibited.We do not guarantee the security of any information transmitted through email and, are not liable for any interception, corruption or delays. Anyone communicating with us by email accepts the risks and consequences.

--
Thanking You,
Mr. Asha Kanta Sharma
Senior Executive - Accounts & Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
G. S. Road, Guwahati 781005, Assam
L: Guwahati - Assam
O: +[protected]
W: www.iBall.co.in
Email ID: asha.[protected]@iball.co.in

--
With Best Regards,
Mr. Asha Kanta Sharma
Senior Executive: Accounts and Finance
Best IT World India Private Limited
1st Floor, LL Tower, Tarun Nagar,
GS Road, Guwahati 781005, Assam
+[protected]
+[protected]

I was supposed to get a refund of rs 5566 from myntra. The myntra refunded the amount successfully but the amount is not reflecting in my pnb account myntra gave an arn no. To track the amount. I called the pnb customer care but they don't even know what an arn no. Is and gave me an excuse that we cannot check transaction with that no. And when i asked the full form of arn customer care guy was silent. It's been 20 damn days and pnb is not responding.

Arn no.- # 75503728128019818202266.

Sir i tried to withdraw rs 3200 from a pnb atm on 20.02.2018. The amount was debited from my account. But i did not receive the cash. It's more than 55 days, but i have not received the money back in my account also. Contacted axis bank via mail & got reply that, pnb showed that transaction a successful one. After this repeated email also sent to the axis bank, but no reply. Requesting you to ask for the video footage of that day. My axis bank acc no. [protected]. The atm is just beside of this pnb branch (https://bankifsccode.com/PUNJAB_NATIONAL_BANK/WEST_BENGAL/HOWRAH_/DEULIl)

Dear sir
My aunty was having an account in pnb bank it’s a pension account.
This account was in khandusand (Pauri garhwal, uttrakhand) but as we are living in indirapuram ghaziabad we transfer this account to indirapuram branch.
My aunty got expire on jan 2018 from then we are not able to get the final amount.
As per indirapuram branch our account is not been transferred from khandusand (Pauri garhwal, uttrakhand) so we have to deal with them only.
We applied for account transfer in jan 2017 and this branch have no idea why account is not been transferred till date.
As per khandusand branch account is transferred but original file is with them, so they will send the file to indirapuram and account will be settle in indirapuram only.
From last 3 months these pnb branches are not able to clear the dues, hope you can understand how efficient they are and how well they are dealing with the customers.
From ghaziabad to pauri / uttrakhand distance is around 250 km and travelling cost around rs 5000, please tell who is going to bear the expenses of the tours my family travelling for this job done.
I am the nominee of this account sharing the details –

Account holder – vidhata devi
Account number –[protected]
Nominee – sachin gussain
Ph no. – [protected]

Please help or consumer court will be my next destination
Thanks
Sachin gussain

Dear sir,

I am syed mohammad umar. I have got account of j and k bank bearing account number [protected] branch sogam kupwara j and k. I visited the atm of punjab national bank, nanak nagar jammu. There i entered the amount of rs 7000 for withdrawl from atm machine but i could not receive the amount however money was deducted from my acvount. There after i contacted my bank and also contacted customer services, they told we forwarded the case but no positive action has been taken by any of the party. So i request you to redeposit the amount back to my ac.
. Hoping for your cooperetion.

The transaction details are :

Place : atm machine in nanak nagar jammu

Account : j and k bank
Account nmbr: [protected]

Name :syed umar jeelani

Date :22 may...

Dear sir, i'm trying very hard to reset my online banking password but no one is helping me to solve the problem. The bank manager cme dapodi pune said to do itonline. And online it said 'invalid action at host' hundred times. And nobody is having any solution. If ot is like this then please delete my account. I can open account in any other branch. My customer id is - bum007773. Account no is - [protected]. Name mohan kumar.
Thank you
Regards

Sir, this matter is related with mis-transaction done by me on12/03/2018.
During this period i received an information by support upi, where the amount credited. On 7/5/18 i contact by email to punb0370900 (Ifsc code) with all necessary proofs. On 14/5/18 sbi manager (8723) also wrote an email and letter too, related this txn. Issue.
Txn. Id[protected] &[protected] for 8900/-&100/- rs. Respectively.
Kindly treat and tell to branch manager, sahibabad, g. T. Road branch., refund the amt.9000/- amount was wrongly credited in a/c no [protected] on12/3/2018 through bhim app,
Thanks.
With hope,
R. K. Nandagawali
(Sbi, customer)

I purchased a product by amazon site but some reason my order cancelled then. Amazon refunded my money 1800/- but i didn't received money in my account.
Panjab national bank not cleared my pending refund money, whenever i called tham then he said me no any transaction between amazon and bank
My order no. Is-:[protected]
My refund reference no. Is -894713

My Aadhar No is not registered by bank branch not by atm machine and not even by internet banking ...I tried many time and I got my confirmation message but afterwards there is not good response and not linked the Aadhar no with my account..this is very frustrating...please improve your service ...resolve it...in branch they took my documents on dated 16 May 2018 but yet now there is no response ...What is this ..what going on ...they not giving good response and answer of consumer ..a branch employee said that your Aadhar no attach with your account within 15 days ..what is this ..where is digital India ..where your only Aadhar no is linked with your account in 15 days and this is hardly 15 sec process ...good Digital India ..

Sir i book a mobile from fliokart and i give paymnet by phone pe but order was cancel and redund credit into my account by phon pe. But amount not reach into my account tey give me a refernce no.[protected]. My amount rs is 5939 plz chk and credit into my account its paymnt of 13 may i contact to bank many time but they give no. Response toward arn/refernce no. Sir i know reference no. Is issued by bank so chk it and provide my balance

I have opened an account in december 2017 and waited for more than 6 month and still waiting for enabling internet banking.

Nowadays most of the banks will provide all the fecilities when you open account. But in pnb there will be damn fu... G waiting period for every fecility.

Another interesting point is i have already deposited rs 2000/- for maitaining minimum balance and as mentioned before i was waiting for internet banking since last six month. Mean while bank deposited 20 rs something as interest of this period and deductuted 21rs for sms charges. So as per the bank statement there is a shortage of 1 rs for minimum balance. So i am eagerly waiting for the penalty🙄.

सर मै Bali Ram Shah
C/O: Ramji Shah
01/05/2018 को मै पंजाब नेशनल बैंक से 4000 रु
यु पी आई माध्यम से बैंक औफ बडोदा मे बेजा था वो पैसा नही पहुंचा मै 05/05/2018 को कम्पलेन किया था 7 दिन का समय दिया गया था अब वो चेक नही कर पा रहे है सर आपसे हाथ जोड़ कर बिन्ती है मेरा पैसा वापस किया जाए या जीस खाता मे पैसा भेजा है उस खाता मे भेजने का प्रयास करें पंजाब नेशनल बैंक खाता संख्या [protected] है मोबाइल नम्बर [protected] है