| Address: North 24 Parganas, West Bengal |
From
: Sri Nirendra Chakraborty
Vivekananda Rd,
Sreepally Palta
P.O.
Bengal Enamal
Dist.North
24 Parganas
West Bengal
Pin.743122
Mo.[protected]
Email: nirendrac.[protected]@gmail.com
To
The Chief Customer Service Officer (CCSO)
Internal Ombudsman
Punjab National Bank
Customer Care Centre
Head Office:5 Sansad Marg,
New Delhi 110001
Email:[protected]@pnb.co.in
Sub. Un
authorized withdrawl of Rs.9000.00 from my ATM
Rrequest refund of::
Ref. !) PNB, Ichapur-Nawabganj Branch SB A/c No[protected]
2) PNB, ATM Card No.[protected]
3)a) Mobile
message from PNB received at 11:38:45 &11:41:08 Hrs. on
15.05.2014 ( for deduction of
Rs.5000.00 & Rs.4000.00 respectively)
b) Fraud message received from Mo[protected] at 11:35 on.15.05.2014
Sir,
With due honor this
is to inform you that on 15 .05.2014 all on a sudden at 11.38:45 &
at11.41;08 I have received two messages in my Mobile ( Registered in the PNB) that I have
withdrawn Rs.5000.00+Rs.4000.00=Rs 9000.00 through my Debit Card i.e. ATM card
. Prior to that I have received one call in my Mobile from the Mobile No[protected] Intimating me that
he is calling from Head Office of PNB and wanted to know my PIN No. of my ATM
card.
I was astonished to
think and can not believe that my ATM Card is lying with me, how money can be
withdrawn through my ATM Card?
Immediately, it was
reported to my PNB Branch Bank verbally and in writing on 22.05.2014 and
requested to investigate how and from where my money is withdrawn
without my ATM Card and to refund my money immediately.
Please look into the
matter so that Senior citizen retired customers are not deprived and please
credit my deducted amount at the earliest.
Thanking you,
Dated 22:.05.2014 Yours
faithfully,
( NIRENDRA CHAKRABORTY)
Copy to;
1.General Manager,
Customer Care
A G Tower, 3rd Floor, 125/1, Park Street, Kolkat-700017
2. SH. A.C CHUGH,
Principal Nodal Officer
(General Manager),
PUNJAB NATIONAL BANK
Customer Care Centre
HO: 5, Sansad Marg,
New Delhi-110001
E-Mail: [protected]@pnb.co.in
From
: Sri Nirendra Chakraborty
Vivekananda
Road
P.O.
Bengal Enamal
Dist.North
24 Parganas
West Bengal
Pin.743122
Mo.[protected]
Email: nirendrac.[protected]@gmail.com
To
The Officer Incharge,
Titagarh Police Station,
P.O.Titagarh
Kolkata - 700119
West
Bengal
Sub. GD/FIR lodge of :
Sir,
With due honor this
is to inform you that on 15.05.2014 all on a sudden at 11:35 Hrs I have received one message in my Mobile ( Registered in the
PNB) that I have withdrawn Rs.5000+4000=Rs.9000.00 through my Debit Card i.e.
ATM card . Prior to that I have received one call in my Mobile from the Mobile No.[protected] introducing himself as Manager of
PNB, Head Office and wanted to know my PIN No. of
my ATM card.
After a few minutes I
have got two messages in my Mobile from PNB that Rs. 9000.00 is withdrawn, I was astonished to know and can not believe
that my ATM Card is lying with me, how money can be withdrawn through my ATM
Card by others.
Immediately, it was
reported to my Branch PNB Bank verbally and in writing on 22.05.2014 .
I have reported this
incident to my nearest PS Titagarh to lodge a Diary/FIR for necessary action
but the OC, Refused to accept any Diary
by the PS Titagarh.
I would requested
you to investigate how and from where my
money is withdrawn
and arrangement may please be made to refund my money
immediately.
Please look into the
matter so that Senior citizen are not
deprived .
Thanking you,
Dated 23:.05.2014 Yours
faithfully,
( NIRENDRA CHAKRABORTY
Copy for information & necessary action To
1. The
Police Commissioner,
Barrackpore police commissioner's office
P.O.
Barrackpore
Pin.700120
2. The
Police Commissioner
18, Lalbazar Street
Kolkata-700001
3. The
Hon, ble Chief Minister & Home
Minister Of West Bengal,
Govt. Of West
Bengal
Writers’ Buildings,
Kolkata-700001
4) The
Branch Manager,
Punjab National Bank,
Ishapore-Nawabganj Branch,
P.O. Nawabganj
Dist.24 Pgs.(North)
Pin.743144
W.B.
Aug 13, 2020
Complaint marked as Resolved
Punjab National Bank [PNB] customer support has been notified about the posted complaint.