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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025

Complaints 4896

Resolved

1099

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3797

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 21

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Address: 263645 Sadar Bazaar Ranikhet (District): Almora

1 month ago returned the product from Amazon of rupee 979.0 the returned amount should reflect on my bank account on 5 business days but it has been 22 Days since I have complained Amazon as well as Punjab National Bank but no one is able to help me. I'm going through a financial crises these days and no one is able to help me.
Amazon gave me proof that they have issued the refund amount on my bank account by sending me the RRN (Refund Reference Number): SJDXMW5T0000KSGMBJVL
In case you do not receive the refund by the expected credit date, please contact the bank's customer care and mention the below RRN. But bank is unable to help me.
I'm in a financial crises and need your help in scrutinizing the error and refund the amount back to my bank account . It would be grateful if this could be done without further delay as i am undergoing a financial trouble these days due to recessive business.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: Haridwar

My name is Mansi Rathore and I had ordered Dell 14(2021) i3-1125G4 2in1 touch screen laptop. of Rs. 40, 290from amazon on October 3 2021 and after I cancelled the order due to personal reasons and October 3 2021, the refund was initiated but only Rs. 100 were credited in my account. But the rest amount i.e. Rs 40, 190 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was done through UPI .

Oct 24, 2021

Complaint marked as Resolved

My name is Mansi Rathore and I had ordered Dell 14(2021) i3-1125G4 2in1 touch screen laptop. of Rs. 40, 290from amazon on October 3 2021 and after I cancelled the order due to personal reasons and October 3 2021, the refund was initiated but only Rs. 100 were credited in my account. But the rest amount i.e. Rs 40, 190 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest . The payment was done through UPI .

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 20, 2021

Updated by mansi3445 RRN number :[protected]

Oct 28, 2021

Updated by mansi3445 My complaint was not resolved as well as not tracking so plz help me with the same

Nov 12, 2021

Updated by mansi3445 Sir, my refund problem was not solved even after repeated visits to the bank. There was a mail from Amazon which I showed the bank manager but he says that refund has not been stopped from our side.
Kindly consider the matter and do the needful.

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N

Negative Gupta

from Lucknow, Uttar Pradesh

Oct 27, 2021

My name is Amit Gupta and I had ordered Samsung M12. of Rs. 11, 499from amazon on October 6 2021 and after I cancelled the order due to personal reasons and 12 October 2021, the refund was initiated . But the rest amount i.e. Rs 11, 499 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was done through pnb debit card .

N

Negative Gupta

from Lucknow, Uttar Pradesh

Oct 30, 2021

My name is Amit Gupta and I had ordered Samsung M12 mobile phone of Rs. 11, 4499 from amazon on October 6 2021 and after I cancelled the order due to personal reasons and October 12 2021, . But the rest amount i.e. Rs 11, 4499 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) 74332741287128644090520 and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was pnb ctrdit card .

vikasku22117158's reply, Nov 13, 2021

Go to PNB net banking submit complain they will solve it

V

vikasku22117158

Nov 13, 2021

Bro go to PNB NET BANKING And suit a complaint they will resolve it within 24 hrs

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Recently canceled order on Amazon. A refund has been initiated, but I have not received the amount in my bank account. It's been more than 10 days. Please help.

Reference no.[protected].

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Dear team
I had ordered a Mi 5 smart watch through amazon.in & order id of this product is[protected]
I received the wrong item and i had returned that item to amazon. After return amazon initiated my refund from their side but still i didn't received my refund money in account.
Amazon also provide me reference no for that refund transaction.
Refund Reference # TRM559TG0000KTOT4MHA
Now from...

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Hello
Durgesh Prajapati Here,
I raised a complaint for Rs.1020 amount for not credited to my account
Account number :- [protected]
Branch Name:- Bhandup east
RRN :[protected]
Please find the below attachment, and as soon as possible the amount should be credited to my account
Refund Initiated at 1st of October 2021 still not credited to my account
I was visited to the Bank but they are denied for not having this type of transaction as well as when Iam said that I have to issues charge disputes form they are denied to not having any such type of forms
So request to you please credited to back my account.
Thank you.

Oct 20, 2021

Complaint marked as Resolved

My complaint was not resolved as well as not tracking so plzz help me with the same

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Negative Gupta

from Lucknow, Uttar Pradesh

Oct 30, 2021

Hello
Amit Guptai Here,
I raised a complaint for Rs.11, 499 amount for not credited to my account
Account number :- [protected]
Branch Name:- ganna kishan sanhthan, dalibag, lko
RRN : 74332741287128644090520
Please find the below attachment, and as soon as possible the amount should be credited to my account
Refund Initiated at 18 of October 2021 still not credited to my account
I was visited to the Bank but they are denied for not having this type of transaction as well as when Iam said that I have to issues charge disputes form they are denied to not having any such type of forms
So request to you please credited to back my account.
Thank you.

A

Abhay Kumar Sainik

from Aurangabad, Bihar

Nov 23, 2021

Hello
Abhay Kumar Sainik Here
I raised a complaint for Rs 2630 amount for not credited to my account.
Account number :- [protected]
Branch Name:- Madanpur Aurangabad Bihar
IFSC Code:- PUNB0634700
Refund Reference Number:- 30005113131313198870372
Please Find the below Attachment as soon as possible the amount should be credited in my account.!
Refund initiated at 14th November 2021 still not credited to my account.!
I was visited to Bank Branch but they denied to any help.!
I have also called to customer care of Punjab National Bank But they also denied to fill charge dispute form.!
So It's Request To you please credited to my amount in Bank Account.!
Thank You

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Dear sir, i ordered an item from amazon of worth rs 8390/-INR, The last date was mentioned as 2 october for the money to be credited but 17 days have passed by and i didnt got my refund, please help me with the refund.
Refund refrence number- #TORXE5D10000KTLYN3DA
The money has been credit by amazon but the bank has not deposited the money

Nov 8, 2021

Complaint marked as Resolved

Thanks you I got it my refund amount

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: Ghaizabad, lonii

Hi,
I Order one product from TATACLIQ, then return that product .
Refund has been initiated from TATACLIQ, tried to contact customer support but everytime they used to update me we can't give you any update, visit the branch.
Requesting you to refund my amount of 5599.

Reference no.[protected].
It's almost more than 1 month.
I will now file a complaint as a fraud from PNB, no customer service agent is helping me. No positive response from your side.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Order id - FL[protected]
Return id - RT44760615
Date of Transection: 05/08/2021
Refund initiated (Rs. 1384) - 16/09/2021

I didnt get this refund in my bank account so i mailed the AJIO customer care n they hv given me a refund reference number - [protected] to track frm my bank, as i live in a different state not possible for me to go to tht bank physically

Since past 1 month i m trying to get a solution in this matter plz help

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Ordered a neckband whose refund is completed from Amazon rrn number is
SOWAOBF20000KSM3PP3J order id is
[protected] refunded amount is 599.i didn't get the refund in my account yet.

Nov 20, 2021

Complaint marked as Resolved

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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I had ordered a photo frame which wanted to return and I did in which Amazon initiated the money but it hasn't came to my account

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I have purchased an iPad Air 4 from Amazon on 2 October 2021 and paid the amount of rs 42900, after some time I cancelled the order and amazon initiated the refund of my money same day but till today I have not received my refund in my account.
Refund Reference Number is[protected]
Bank is refusing to refund.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 18, 2021

Updated by Nitin8562 Name. Nitin Kumar
Account No. [protected]
Branch. Punjab National Bank Colonelganj Prayagraj 211002

Oct 21, 2021

Updated by Nitin8562 No action is taken regarding my complaint
Please help me as soon as possible

Oct 28, 2021

Updated by Nitin8562 Bank is not helping regarding my complaint, please help me.
I have still not received my refund.

Oct 29, 2021

Updated by Nitin8562 No action has been taken yet.
Please help me with my refund issue

Nov 02, 2021

Updated by Nitin8562 No help provided yet

Nov 03, 2021

Updated by Nitin8562 Nothing is happening in my case

Nov 08, 2021

Updated by Nitin8562 Still no action has taken regarding my refund issue

Nov 09, 2021

Updated by Nitin8562 No action has been taken, my 42900rs are lost but no help provided

Nov 13, 2021

Updated by Nitin8562 Not helping me

Nov 27, 2021

Updated by Nitin8562 No response from any one

Dec 02, 2021

Updated by Nitin8562 No help provided

Dec 31, 2021

Updated by Nitin8562 No help provided

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Address: Rohtak

13500 deposit pnb cash deposit machine but not credited my account
7 days but not received my account

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: Pnb, subhash nagar delhi

Amazon Amazon has issued me a refund of 549/- vide the following refund reference number on 28.9.2021

TRM0K5NB0000KTOSZWW6

But, PNB has not credited it in my account

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Address: Pnb subhah nagat delhi

Amazon has issued me a refund of 379.05 vide the following refund reference number on 22.9.2021
TRLUC9WL0000KTOSTJRO
But, PNB has not credited it in my account

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I canceled the product from amazon on 27th September with a refund amount of 2290. the amount got refunded by amazon between 27th Sept to 4th October but the respective amount does not get credited to my account. I tried contacting the customer service number but didn't get any help.

Account Number - [protected]
RRN ID from amazon : TRM559TG0000KTOSV6TT
refund date: 27th Sept to 4th october
amount: 2290

Kindly look in the matter as soon as possible

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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I have ordered a product by amazon by using my pnb debit card. The amount of the product was ₹499. And amazon has initiated by amount but I haven’t received in my bank account. My order id is[protected] and my RRN-TRLUC9WL0000KTOSSR8K.

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I have ordered the product by amazon.in on 22/09/2021.the amount of product was ₹499. And i have done payment by my pnb debit card. The expected date of refund initiation was 03/10/2021.the order id was[protected].and RRN -TRLUC9WL0000KTOSSR8K.

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On 8th October I placed an order from swiggy...bt that order was mismatched so I requested to refund my money..now swiggy has initiated the refund bt my bank has not received the amount yet

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Swiggy Customer Care

from Bengaluru, Karnataka

Oct 17, 2021

Hey Aakankshaa, we request you to write to us at [protected]@swiggy.in along with the order details so that we may share the transaction ID using which you may connect with your bank for further processing of the amount.

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Address: Babina

My name is (VIKHAS KUMAR PANDEY) and I had ordered (Product) of RS.5047(Lian Li STRIMER Plus ADDRESSABLE RGB 3 x 8-PIN PSU Cable ) Order ID[protected] in Amazon on (01-OCTOBER-2021) and after (08-OCTOBER-2021) I returned this order due to personal reason. And on (09-OCTOBER-2021).
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
(5134041283033257636721) and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent.
Thanks you sir

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My name is Rohan Bhakta and I had ordered a product of RS. 1999.00 OnePlus Bullets Wireless Z Bass Edition (Reverb Red) in Amazon on 18/09/2021 & I returned this order due to personal reason. And on 1/10/2021 Amazon initiated the amount to my upi id but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but PUNJAB NATIONAL BANK doesn't have such policy. So please kindly respond to this complaint it's very urgent.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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