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Punjab National Bank [PNB] Complaints & Reviews

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Updated: May 5, 2026

Complaints 4898

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1100

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3798

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 25

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Website: Amazon

Dear Sir/Mam, I have paid amount to Amazon for one my orders i.e. boat earphone, Releaxo women slipper and Flite men's sliders order I'd is mentioned below in photo, but that order I have not received when I said to Amazon as per my request they have cancelled the order and refunded the amount so as per Amazon they have initiated the payment and they have given refrence number as well. But still amount has been not created to my account, Further I have gone to bank and I also have connected with Amazon but they are not ready to help me I request you please help me, I am worrying about my amount wheather it will come or not.
Below are the details :
Order date : 11 September 2021
Reference number : Amount Rs.547 : SQBOVXTI0000KSNIYI6A
Reference number : Amount 124 : 300005412681254203297153

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Address: PNB Raghunathpur branch,district-purulia

I booked kolkata to jaipur flight on 21/09/21 from makemytrip website with booking id NF[protected] for dated 09/10/21.unfortunately the flight was cancelled by airlines.The refund amount of Rs.26321 has been processed with arn no.30006212921291161097178.It was scheduled to be credited in my account by 18/10/21.But till date no refund amount has been credited in my pnb account.

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Sir, I am customer of PNB Bank having Account Number-[protected].Sir, there was a refund from Amazon dated 2/10/2021 for Rs.496.75 but the refund is not reflected in my bank a/c till date. After making enquiry with Amazon I came to know that the refund was successful on part of Amazon on 2/10/2021 having(Reference number[protected] and visiting pnb branch I came to know that there was no system with pnb to track Reference Number. So, kindly look into the matter.

Particulars of Transactions
1. Party- Amazon.in
2. Refund Amount- Rs 496.75
3. Refund Date-2/10/2021
4. Reference No. of Transaction[protected]

Sir I will share you the Screenshot received from Amazon.in.

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Hello
ROHAN BHAKTA Here,
I raised a complaint for Rs.1999 amount for not credited to my account
Account number :[protected]
Branch Name:- Akaipur
RRN :[protected]
Please find the below attachment, and as soon as possible the amount should be credited to my account
Refund Initiated at 1st of October 2021 still not credited to my account
I was visited to the Bank but they are denied for not having this type of transaction as well as when I am said that I have to issues charge disputes form they are denied to not having any such type of forms
So request to you please credited to back my account.
Thank you.

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I did an order from Amazon on 25 sep 2021. Order no[protected]. And then I returned one item from this order that is KARWAN square platting / chrome case back cover with TPU, slim fit . Amazon initiated my refund on 28 September 2021 but till now it is not reflecting in my bank account . I contacted Amazon customer care . They said they have refunded my money ₹ 599 on 28 September 2021 . And the refund reference is TRLUC9WL0000KTOT0TPX.

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I have not yet received any refund credited by Amazon with reference number_74332741282128197758163by 18th October and I didn't get the refund yet

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 20, 2021

Updated by Jyoshna Suar My issue was not solved

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Address: Bhilai Chhattisgarh

HI Team,

I purchased PNB metlife policy from agent Shreya Gupta. She fooled me by giving loan against policy. In first step she told me that if I take this policy (65000 premium) she will be able to provide loan of 15L from Bajaj finance. On 26th Apr I purchased that policy. I awaited for 4 months after that but no loan disbursement done. After some time she told me that there is some GST pendency on my loan and for that I need to take another insurance policy of 45000. Again I took policy of India first from the same agent. Finally after so many follow-ups, she told me that the loan can not be approved. Then I asked her to return back my money, and its been 2 months I am asking her this. Now she is again fooling me that you will get amount today, you will get tomorrow.

Please help me in returning my hard earn money. If required I have all the chats to justify my complaint.

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Address: 263645 Sadar Bazaar Ranikhet (District): Almora

1 month ago returned the product from Amazon of rupee 979.0 the returned amount should reflect on my bank account on 5 business days but it has been 22 Days since I have complained Amazon as well as Punjab National Bank but no one is able to help me. I'm going through a financial crises these days and no one is able to help me.
Amazon gave me proof that they have issued the refund amount on my bank account by sending me the RRN (Refund Reference Number): SJDXMW5T0000KSGMBJVL
In case you do not receive the refund by the expected credit date, please contact the bank's customer care and mention the below RRN. But bank is unable to help me.
I'm in a financial crises and need your help in scrutinizing the error and refund the amount back to my bank account . It would be grateful if this could be done without further delay as i am undergoing a financial trouble these days due to recessive business.

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Address: Haridwar

My name is Mansi Rathore and I had ordered Dell 14(2021) i3-1125G4 2in1 touch screen laptop. of Rs. 40, 290from amazon on October 3 2021 and after I cancelled the order due to personal reasons and October 3 2021, the refund was initiated but only Rs. 100 were credited in my account. But the rest amount i.e. Rs 40, 190 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was done through UPI .

Oct 24, 2021

Complaint marked as Resolved

My name is Mansi Rathore and I had ordered Dell 14(2021) i3-1125G4 2in1 touch screen laptop. of Rs. 40, 290from amazon on October 3 2021 and after I cancelled the order due to personal reasons and October 3 2021, the refund was initiated but only Rs. 100 were credited in my account. But the rest amount i.e. Rs 40, 190 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest . The payment was done through UPI .

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 20, 2021

Updated by mansi3445 RRN number :[protected]

Oct 28, 2021

Updated by mansi3445 My complaint was not resolved as well as not tracking so plz help me with the same

Nov 12, 2021

Updated by mansi3445 Sir, my refund problem was not solved even after repeated visits to the bank. There was a mail from Amazon which I showed the bank manager but he says that refund has not been stopped from our side.
Kindly consider the matter and do the needful.

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N

Negative Gupta

from Lucknow, Uttar Pradesh

Oct 27, 2021

My name is Amit Gupta and I had ordered Samsung M12. of Rs. 11, 499from amazon on October 6 2021 and after I cancelled the order due to personal reasons and 12 October 2021, the refund was initiated . But the rest amount i.e. Rs 11, 499 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was done through pnb debit card .

N

Negative Gupta

from Lucknow, Uttar Pradesh

Oct 30, 2021

My name is Amit Gupta and I had ordered Samsung M12 mobile phone of Rs. 11, 4499 from amazon on October 6 2021 and after I cancelled the order due to personal reasons and October 12 2021, . But the rest amount i.e. Rs 11, 4499 was not credited in my account but is shown credited in amazon. Amazon gave us the RRN(Refund Reference Number) 74332741287128644090520 and told me to get the charge dispute form filled and asked us to get it checked by the respective bank, but the bank said that they not have such policy. So please kindly respond to the complaint at the earliest .
The payment was pnb ctrdit card .

vikasku22117158's reply, Nov 13, 2021

Go to PNB net banking submit complain they will solve it

V

vikasku22117158

Nov 13, 2021

Bro go to PNB NET BANKING And suit a complaint they will resolve it within 24 hrs

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Recently canceled order on Amazon. A refund has been initiated, but I have not received the amount in my bank account. It's been more than 10 days. Please help.

Reference no.[protected].

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Hello
Durgesh Prajapati Here,
I raised a complaint for Rs.1020 amount for not credited to my account
Account number :- [protected]
Branch Name:- Bhandup east
RRN :[protected]
Please find the below attachment, and as soon as possible the amount should be credited to my account
Refund Initiated at 1st of October 2021 still not credited to my account
I was visited to the Bank but they are denied for not having this type of transaction as well as when Iam said that I have to issues charge disputes form they are denied to not having any such type of forms
So request to you please credited to back my account.
Thank you.

Oct 20, 2021

Complaint marked as Resolved

My complaint was not resolved as well as not tracking so plzz help me with the same

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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N

Negative Gupta

from Lucknow, Uttar Pradesh

Oct 30, 2021

Hello
Amit Guptai Here,
I raised a complaint for Rs.11, 499 amount for not credited to my account
Account number :- [protected]
Branch Name:- ganna kishan sanhthan, dalibag, lko
RRN : 74332741287128644090520
Please find the below attachment, and as soon as possible the amount should be credited to my account
Refund Initiated at 18 of October 2021 still not credited to my account
I was visited to the Bank but they are denied for not having this type of transaction as well as when Iam said that I have to issues charge disputes form they are denied to not having any such type of forms
So request to you please credited to back my account.
Thank you.

A

Abhay Kumar Sainik

from Aurangabad, Bihar

Nov 23, 2021

Hello
Abhay Kumar Sainik Here
I raised a complaint for Rs 2630 amount for not credited to my account.
Account number :- [protected]
Branch Name:- Madanpur Aurangabad Bihar
IFSC Code:- PUNB0634700
Refund Reference Number:- 30005113131313198870372
Please Find the below Attachment as soon as possible the amount should be credited in my account.!
Refund initiated at 14th November 2021 still not credited to my account.!
I was visited to Bank Branch but they denied to any help.!
I have also called to customer care of Punjab National Bank But they also denied to fill charge dispute form.!
So It's Request To you please credited to my amount in Bank Account.!
Thank You

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Dear sir, i ordered an item from amazon of worth rs 8390/-INR, The last date was mentioned as 2 october for the money to be credited but 17 days have passed by and i didnt got my refund, please help me with the refund.
Refund refrence number- #TORXE5D10000KTLYN3DA
The money has been credit by amazon but the bank has not deposited the money

Nov 8, 2021

Complaint marked as Resolved

Thanks you I got it my refund amount

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Address: Ghaizabad, lonii

Hi,
I Order one product from TATACLIQ, then return that product .
Refund has been initiated from TATACLIQ, tried to contact customer support but everytime they used to update me we can't give you any update, visit the branch.
Requesting you to refund my amount of 5599.

Reference no.[protected].
It's almost more than 1 month.
I will now file a complaint as a fraud from PNB, no customer service agent is helping me. No positive response from your side.

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Order id - FL[protected]
Return id - RT44760615
Date of Transection: 05/08/2021
Refund initiated (Rs. 1384) - 16/09/2021

I didnt get this refund in my bank account so i mailed the AJIO customer care n they hv given me a refund reference number - [protected] to track frm my bank, as i live in a different state not possible for me to go to tht bank physically

Since past 1 month i m trying to get a solution in this matter plz help

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Ordered a neckband whose refund is completed from Amazon rrn number is
SOWAOBF20000KSM3PP3J order id is
[protected] refunded amount is 599.i didn't get the refund in my account yet.

Nov 20, 2021

Complaint marked as Resolved

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I had ordered a photo frame which wanted to return and I did in which Amazon initiated the money but it hasn't came to my account

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I have purchased an iPad Air 4 from Amazon on 2 October 2021 and paid the amount of rs 42900, after some time I cancelled the order and amazon initiated the refund of my money same day but till today I have not received my refund in my account.
Refund Reference Number is[protected]
Bank is refusing to refund.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 18, 2021

Updated by Nitin8562 Name. Nitin Kumar
Account No. [protected]
Branch. Punjab National Bank Colonelganj Prayagraj 211002

Oct 21, 2021

Updated by Nitin8562 No action is taken regarding my complaint
Please help me as soon as possible

Oct 28, 2021

Updated by Nitin8562 Bank is not helping regarding my complaint, please help me.
I have still not received my refund.

Oct 29, 2021

Updated by Nitin8562 No action has been taken yet.
Please help me with my refund issue

Nov 02, 2021

Updated by Nitin8562 No help provided yet

Nov 03, 2021

Updated by Nitin8562 Nothing is happening in my case

Nov 08, 2021

Updated by Nitin8562 Still no action has taken regarding my refund issue

Nov 09, 2021

Updated by Nitin8562 No action has been taken, my 42900rs are lost but no help provided

Nov 13, 2021

Updated by Nitin8562 Not helping me

Nov 27, 2021

Updated by Nitin8562 No response from any one

Dec 02, 2021

Updated by Nitin8562 No help provided

Dec 31, 2021

Updated by Nitin8562 No help provided

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Address: Rohtak

13500 deposit pnb cash deposit machine but not credited my account
7 days but not received my account

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Address: Pnb, subhash nagar delhi

Amazon Amazon has issued me a refund of 549/- vide the following refund reference number on 28.9.2021

TRM0K5NB0000KTOSZWW6

But, PNB has not credited it in my account

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Address: Pnb subhah nagat delhi

Amazon has issued me a refund of 379.05 vide the following refund reference number on 22.9.2021
TRLUC9WL0000KTOSTJRO
But, PNB has not credited it in my account

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