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Punjab National Bank [PNB] Complaints & Reviews

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Updated: May 5, 2026

Complaints 4898

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1100

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3798

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 46

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I had booked a train ticket for my travel from ludhiana to dhanbad on 11th of January 2021. Due to some unforeseen circumstances, I had to cancel my travel. IRCTC has refunded the money with the following reference number[protected] but the same is yet to be credited to my account. It's been more than 2 months. Please help me to get the refund of Rs. 10620.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Dear sir,
I have ordered a Embassy dish draining Basket on 1st March, 2021. Due to the damage of the product I had to return that product. Amazon initiated the refund on 4th March and it was expected to come on 10th March. Amazon gave me the reference number that is 74056631065106447817591 but the Punjab National Bank has still not credited my money. I shall be highly obliged if you kindly go through my problem ASAP. Thanking you,
Mousumi Paul

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 18, 2021

Updated by Mousumipaul Dear sir,
I have ordered a Embassy dish draining Basket on 1st March, 2021. Due to the damage of the product I had to return that product. Amazon initiated the refund on 4th March and it was expected to come on 10th March. Amazon gave me the reference number that is 74056631065106447817591 but the Punjab National Bank has still not credited my money. I shall be highly obliged if you kindly go through my problem ASAP. Thanking you,
Mousumi Paul

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Address: MADHWAPUR BRANCH (MADHUBANI)

1 month ago, 23 feb 2021 sbmitted all required docs for nominee claimed amount transfer in nominee account but not transfer yet. After regular follow up but not action taken by pnb manger .
Account details-
account holder name- sheela karan
nominee name - ashutosh kumar

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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G

Guddu 1979

Mar 23, 2021

not solved yet. no any response.

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Address: Q 546 Pakaria Talab Garden reach Kolkata 700024

Hi Firoz,

We're sorry to hear about the refund issue you're facing. Need not worry, we will surely help you with this.

This is regarding:
Order Number: OD[protected]
Product Name: Sansui Aero Majestic Decorative 1200 mm 3 Blade Ceiling Fan.&#[[#]]#xa0;&#[[#]]#xa0;

As discussed on call, the seller had processed the refund of Rs. 1699/- to your bank account on 05 Jan 21 & it should have been credited by 12 Jan 21, for this order.

The refund reference number is NFT[protected]GN00041

You may contact your bank's customer support with these details for further assistance.

Note: The bank's customer support number can be found on the back of your card.

If that's not the case, you may raise a dispute with the bank's grievance cell to get an update on this refund.

Thank you for being with Flipkart.

Thanks,
Khushnuma Fajar
Flipkart Customer Support
Flipkart Customer Support[protected]:16:08 )
Hi Firoz,

We're truly sorry for the trouble caused.

We understand that this is not what you expected and we really don't want our customers to go through this.

We’re writing to you about your order OD[protected] for Sansui Aero Majestic Decorative 1200 mm 3 Blade Ceiling Fan.

We wish to inform you that seller has processed the refund Rs. 1699/- to your bank account on 05 Jan 21 and this amount should have been credited by now. In case, of any delay, please get in touch with your bank's customer care using the number mentioned on the back of your card with the reference number: NFT[protected]GN00041 they should be able to help you out.

The refund was processed to the bank account mentioned below:
Bank IFSC Code: PUNB0191100
Bank Account Number: ***********356

Note: The bank's customer support number can be found on the back of your card.
If that's not the case, you may raise a dispute with the bank's grievance cell to get an update on this refund.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for being with Flipkart.

Have a nice day!

Thanks,
Mohammed Azam
Flipkart Customer Support

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 18, 2021

Updated by Firoz4011 My refund is not complet in bank account Rs 1699

Mar 18, 2021

Updated by Firoz4011 Hi Firoz,

We're sorry to hear about the refund issue you're facing. Need not worry, we will surely help you with this.

This is regarding:
Order Number: OD[protected]
Product Name: Sansui Aero Majestic Decorative 1200 mm 3 Blade Ceiling Fan.&#[[#]]#xa0;&#[[#]]#xa0;

As discussed on call, the seller had processed the refund of Rs. 1699/- to your bank account on 05 Jan 21 & it should have been credited by 12 Jan 21, for this order.

The refund reference number is NFT[protected]GN00041

You may contact your bank's customer support with these details for further assistance.

Note: The bank's customer support number can be found on the back of your card.

If that's not the case, you may raise a dispute with the bank's grievance cell to get an update on this refund.

Thank you for being with Flipkart.

Thanks,
Khushnuma Fajar
Flipkart Customer Support
Flipkart Customer Support[protected]:16:08 )
Hi Firoz,

We're truly sorry for the trouble caused.

We understand that this is not what you expected and we really don't want our customers to go through this.

We’re writing to you about your order OD[protected] for Sansui Aero Majestic Decorative 1200 mm 3 Blade Ceiling Fan.

We wish to inform you that seller has processed the refund Rs. 1699/- to your bank account on 05 Jan 21 and this amount should have been credited by now. In case, of any delay, please get in touch with your bank's customer care using the number mentioned on the back of your card with the reference number: NFT[protected]GN00041 they should be able to help you out.

The refund was processed to the bank account mentioned below:
Bank IFSC Code: PUNB0191100
Bank Account Number: ***********356

Note: The bank's customer support number can be found on the back of your card.
If that's not the case, you may raise a dispute with the bank's grievance cell to get an update on this refund.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for being with Flipkart.

Have a nice day!

Thanks,
Mohammed Azam
Flipkart Customer Support

Mar 18, 2021

Updated by Firoz4011 Refund not add my account from Flipkart

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Dear Sir,

I Made A Payment To Amazon Of Rs. 3072 From Rupay Debit Card.
But I Cancelled The Transaction On Same Day And Amazon Processed By Refund On Same Day.
I Have Not Yet Received My Refund.
Refund Reference Number - 30005410711069118109485

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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I have heared Nirav modi have done fraud with Punjab national bank..Now PNB has done fraud with me..let me explain the complete scenario.

I am ICICI account holder and tried to withdraw money from one of your ATM which is located near gurudev crossing Knapur.

I tried to withdraw 500 and 500 2 times so total 1000. Money has been debited from my account but did not get the money.
My bank requested to reverse the money and you people is saying that it was the successfull transation which is not. it means you have done fraud with me. How can you say it was successfull transation. give me the proof and Bank is doing with me sich kind of thing.. i cant believe so our money even not save in the bank too..

account number icici:[protected]
date of transation: 18 FEb

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My refund from railyatri which has been credited from them on 06/03/2021 in my punjab bank account has still not been credited in my account my refund reference number is 30004610661065112806916
Please help and process the refund soon

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Sir my name is Hariom Tiwari. I had purchased a LAPTOP on March 1 then cancelled so they credited my amount on 8 march.Amazon says they credited my amount but in my account no money credited please help me sir they have given ref no 30005110601060208432142
My account no is [protected]
And ifsc code is PUNB0019400

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 18, 2021

Updated by Coolht25 Account no [protected]

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R

Riya19999

Mar 18, 2021

Did you get back money0?

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I have purchased mobile from Amazon, 10th march but then i have cancelled the order, the money debited from my account but after cancelled Amazon send the refund but still i am not getting the money. amazon told they sent the money but pnb bank is not processing your money

Transaction id[protected]

Refund reference number-30005110691069098287236

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 19, 2021

Updated by Maa9564 Sir, still i am not getting any response from PNB bank, please help me.
Now i am also sending the order details and refund reference number

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A cheque (No. PUNBH [protected]) was
deposited at UBI (PUNB), Boko branch on 15/02/2021 in the name of Diwas Rajkhowa. The amount deducted from the account of the account holder but the same has not been credited in the beneficiary account till date. In this connection, I am to request you to kindly take necessary action to provide status of the cheque clearance.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Address: Banga

Hi my self khushnseeb kaur, I have loan accout in pnb banga dist nawanshahr. Last month I send some money in my account but due electronic issue I entered 2 digit wrong from my account, now I wanna to get back my money. That accout where I send money by mistake never excited with any person. Do please help me to get back my money as soon as possible.
Thank u

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My name is shubham Gupta and i had ordered Saral home grey floral printed soft.. Rs 449 and status 3D printed runner carpet rug ant.. Rs 358 in Amazon on 26/02/2021 which I returned due to personal reasons and on 04/03/2021 Amazon initiated the amount to my card. But I still didn't get the money. Amazon sent me this reference number 30005110571057107597021 and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So please kindly respond to this complaint. it's very urgent. My account number is (protected) and IFSC code is PUNB0054000

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I have ordered a product from amazon on 18th Feb 2021 and the price of the product was 399Rs and[protected] is the order number. I return the product on 3rd march 2021 and the refund is initiated on 4th march 2021 and still my refund has not been reflected in bank and the refund reference number is:
30005110491049127753491

Mar 20, 2021

Complaint marked as Resolved

The bank has credited the amount in my account

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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I had booked a train ticket for my travel from ludhiana to dhanbad on 8th of March 2021. Due to some unforeseen circumstances, I had to cancel my travel. IRCTC has refunded the money with the following reference number 30001010661054120450178 but the same is yet to be credited to my account. Please help me to get the refund.

Mar 18, 2021

Complaint marked as Resolved

The amount was credited to my bank account.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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I purchased a product ₹680 from amazon on 26/02/2021 and done full payment by debit card but order was refunded on 03/03/2021 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference# 74332741063106255124192
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

Mar 19, 2021

Complaint marked as Resolved

Money got credited today 19.03.2021

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 18, 2021

Updated by Riya19999 My account number is[protected]

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My name is Arnav Shrivastava and I had ordered 02 quantity of Baidnath amla juice of RS. 200 and RS 214 in Amazon on 03-03-21 and on 04-03-21 I returned this order due to bad quality of product. And on 05-03-21 for RS 200 and on 07-03-21 for RS 214
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent these reference number
#30005110621062119793162 (For RS 200) and #30005110621062119796223 (For RS 214) and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My account no. is [protected]

Mar 17, 2021

Complaint marked as Resolved

Issue resolved refund credited

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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P

Pranay7370

Mar 18, 2021

Refund not processed, Refund amount successful from amazon not credited to account from bank end.
My name is Pranay kumar Mandal and I had ordered 01 quantity of APC Back-UPS BX600C-IN 600VA of RS. 3271.00 on 24-02-21 and i replace this order due to bad quality of product. on next day and again that replaced product also same quality so i returned that product. Now Amazon initiated the amount to my card but I still didn't get the money. Amazon sent these Refund Reference #74056631062106129316261 and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. I attached that mail screenshot which Amazon was sent. So
please kindly respond to this complaint it's very urgent. My account no. is [[protected]]

R

Rohit Gupta0131

Mar 19, 2021

Refunded from Amazon but not yet reflected in my account of pnb account number [protected] name rohit Gupta of amount 1045

R

Rohit Gupta0131

Mar 19, 2021

Sir my refund was done by Amazon of amount 1045rs in my account [protected] but it's not reflected in my account

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Address: Nazira Branch,Dhoder Ali Road,P.O-Nazira,Pin-785685 Sivasagar(Assam)

RRN-74332741062106106883898 Humko Yeah Refund Reference Number Se 02/03/2021 Ko Amazon Se Refunded Ho Gaya Tha 07/03/2021 ko Last Date Tha But Abhi Tok Payment Received Nahi Hua Account Main So Help Me.
A/C NO[protected]
Account Holder Name- Ramnath Handique
Nazira Branch, Sivasagar(assam), 785685

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I have ordered the product on[protected] and the price of the product was 799Rs and order id is[protected] but the product was damage so, amazon has given me the refund of 799 on[protected] they have given me confirm mail of refund on[protected] with (reference number:-#30005110531053149197754) but the refund is still not credited in my bank account

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Mar 17, 2021

Updated by MMonuuu I have paid them online

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I have order a mobile of rs 10499 on 9 march by amazon and cancel it on 9march 2021. Its refund initiated by amazon on 9 march, but I still not received my refund.
This is the refund refrence number # 30005110681068107517569

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I have not received my refund . The amount was debited on 25/02/2021 tha amount was 28380 . Tha amout was iniciated by amazon on 3 march 2021 but the amount is not received till now . My bank account number is [protected]
Refund refrence is 30005110561056209781584
Amount - 28380 rupees
Last digit of debit card is 0750

Mar 18, 2021

Complaint marked as Resolved

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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