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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 54

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V
Vicky@gupta
Feb 21, 2021
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Tcrn

Address: Aurangabad, bihar

My tcrn number last generated 10 february 11 days ago my tcrn number has expired present I will apply there is show already mobile number exist what can i do...
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Genius rj
Feb 21, 2021
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Address: Pnb headquarters

Pnb bank is saying contact Amazon
Amazon is saying contact pnb bank
But money is not given to me
Dear Customer,

Greetings from PNB!

Thank you for giving us an opportunity to address your concerns.

At the outset, our sincere apologies for the inconvenience caused to you.

This is to inform you that your account is not yet credited by Rs. … (26490 ) as per details given below.

Request you to take up this issue with your Amazon Team.
This is to confirm that refund for amount 26490.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 30005110251025172974810

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
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    niketkumar25
    Feb 21, 2021
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    Address: punjab national bank , KL-44, kavi nagar branch, ghaziabad, uttar pradesh, 201001

    1.) I had purchased an item from amazon on 19th jan 2021.
    2.) the order id of the item was :[protected] .
    3) the price of the item was Rs 9899/-
    4) but due to some issue with the product I had to return
    the product .
    5) my product was picked up for return on 2nd of Feb.
    2021 and the refund was also issued on the same date.
    6) but till today the refund has not been credited to my
    bank account.
    7) I also contacted pnb customer care but they were
    not able to help me .
    8 ) it has been more than 18 days since the refund got
    initiated but i have not received it in my account.
    9) Amazon has provided me with refund reference
    number to track the refund
    10) the return reference number is :
    30005110191019164329896
    11) my bank account details are :
    Name: NIKET KUMAR
    ACCOUNT NO. : [protected]
    +3 photos
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
    Feb 22, 2021
    Updated by niketkumar25
    Kindly update the status of complaint.
    Feb 23, 2021
    Updated by niketkumar25
    I had also registered a grievance regarding the issue online with the bank on 21- feb- 2021.
    the complaint no. is : CW[protected]. Today I have received a message that my complaint has been resolved.
    But still the amount has not been credited to my account.
    On calling the customer care they are saying that they cannot trace the complaint with the provided complaint no.
    Everybody is trying to dodge the responsibility.
    Worst experience ever with PNB.
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      M
      MSBagri
      Feb 20, 2021
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      Dear sir/ mam
      I Ordered An Item From AMAZON SHOPPING APP and returned it, After Which Amazon Refunded The Amount Of Rs.5446 AND Rs.291 Whose REFUND REFERENCE NUMBER Is 30005110331033223466871 THE payment is Still Not reflected in my bank account.
      DATE OF REFUND PROCESSED- 10/02/2021 & 11/02/2021
      please help me to resolve my issue as it has been more than 8 days of waiting but still it is pending.
      REGARD
      Manmohan bagri
      +1 photos
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        C
        Charu martolia
        Feb 20, 2021
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        Address: Dharchula
        Website: [email protected]

        Amount- Rs. 2219.00/- - Bank reference number is - [protected] shared by Myntra...amount of 2219 not credited in my account since 27 th Jan ...I need my money to be credited as soon as possible
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          K
          Kamna Mittal
          Feb 20, 2021
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          Address: Bulandshahr

          Hello
          My name is Kamna Mittal. I had ordered multi purpose 5 layer clothes hanger of Rs. 390 in amazon on 27 January 2021 and after 3 February 2021 I returned this order due to some personal reason. And on 3 February 2021 amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
          30005110271027144866740 and told me to fill charge dispute form but PUNJAB NATIONAL Bank doesn't have such policy. So
          please kindly respond to this complaint it's very urgent.
          Thanks you sir /madam
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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            A
            Akshat Khulve
            Feb 20, 2021
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            Please note a refund of Rs. 1831.98 was issued by yatra.com on 09-02-21 but same has not been reflected in my bank account till date . The refund reference no. is - 300051035903601910040.
            The payment was done via my debit card.
            Ifsc code - PUNB0075800.

            * Customer care instructed me to contact my home branch. and the bank instructs me to contact customer care.
            +1 photos
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              C
              Cti34
              Feb 20, 2021
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              Hi i have booked train ticket on 25 jan in phone pe app through my debit card with transaction id [protected] )for amount 1297 in irctc site.but I cancelled train ticket from irctc for amount inr1100 with transaction id p2101052125338780428381on 5th february 2021. But the amount is not refunded niether to my debit card linked bank account nor in phone pe account.But i have received confirmation from IRCTC team that refunded done. But on checking my phonepe account no refund has done till date to my linked bank account. Phone pe customer care given arn no. 30001010371025100578957) and said that they have paid to my adebit card linked pnb bank account. On chasing with pnb bank customer care they r only telling that they will not do any thing about this. It is already 15 days crosses but no refund sone from phone pe team.
              Snapshots of communication with phone pe customer care team, is attached for the same.

              Kindly help me on thisthis
              Thanks
              Priya
              [protected]
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                H
                Harshika_s
                Feb 20, 2021
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                Address: KINGSWAY PUNJAB NATIONAL BANK, CENTRAL AVENUE ROAD NAGPUR MAHARASHTRA

                I cancelled my tickets on irctc on 09/02/21 which I had booked through my IRCTC ID and paid through my PNB debit card they initiated my refund on 10/02/21 and sent me all the details with transaction ID and reference ID through e-mail but I did not receive my refund in my PNB Bank account I contacted PNB customer care through phone but they did not help instead blocked my UPI for tht account i then visited the bank itself for help but they are not checking the reference ID that IRCTC has provided me and i still have not got my refund. They just say we cnnot help with it as it should automatically come in your account online below i am attaching the screenshots of irctc mail that i had received kindly look into the matter.
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                  Neha Bothra
                  from Ghumarwin, Himachal Pradesh
                  Feb 20, 2021
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                  The refund reference number 30005110241024124185073
                  is My name is Neha bothra and I had ordered shocknshop fishnet stockings of RS 266(stockings ) and n2 skin of 370 rs (stockings)in Amazon on (24 january 2021) and after (30 january ) I returned this order due to personal reason. And on 30 january
                  Amazon initiated the amount to my card but I still didn't get the money. Total amount is 636 . Amazon sent this reference number
                  and told me to fill charge dispute form but punjab national Bank doesn't have such policy. So
                  please kindly respond to this complaint it's very urgent. My card number is [protected]
                  Please help me
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                    M
                    Manish.khd
                    Feb 20, 2021
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                    Resolved

                    Hi,
                    My name is Manish kansal and i have order a otg pendrive from Amazon.in and returned back due to some defects and my refund amount of RS 699 was processed from Amazon on 14th February 2021 and its now 20th February 2021 till now my refund is not credited. By asking amazon they are telling me to contact Bank Customer Care Team, I have contacted them but didn't received any positive reply from them. Amazon team has also provided me the Refund Reference Number: 74332741046104520578435 . So, Kindly help me out with this issue.
                    +2 photos
                    Feb 23, 2021
                    Complaint marked as Resolved 
                    Good
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                    Hi,
                    My name is priyanka gupta and i have order a ajanta photo frame from Amazon.in and returned back due to some defects and my refund amount of RS 899 was processed from Amazon on 16th February 2021 and its now 16th February 2021 till now my refund is not credited. By asking amazon they are telling me to contact Bank Customer Care Team, I have contacted them but didn't received any positive reply from them. Amazon team has also provided me the Refund Reference Number: 30005110381038133470680
                    So, Kindly help me out with this issue.

                    My refund not transfer in my bank account - Comment #3803772 - Image #0
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                      udayraj rajput
                      Feb 20, 2021
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                      Address: village gajroula achpal post gajroula shiv bijnor uttar pradesh

                      Hi sir /mam sir maine amazon ke tafaf se vivo si pro mobile purchase kiya tha jo ki retten ho gaya tha amazon ne uska refund amount[protected] ko a/c me credit hona tha but network problem ke karan aaj tak a/c me credit nahi hua hai amazon cotomer care ne pnb me charge dispute form bharne ke liye kha jo ki pnb costomer care and branch ne mana kar diya hai amazon ne mujhe rbi reference number bhi diya hai plz mera amt refund kara dijiye thanks
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        M
                        Mann Agrawal
                        Feb 20, 2021
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                        Myntra processed my payment on 28th Jan.
                        But my account has yet not been credtied.
                        Please check
                        Ref no. - [protected]
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                          Ali Arafat
                          Feb 20, 2021
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                          I had applied for travel on ixigo irtc, but two attempts to book train ticket failed. Ixigo said it will take 7 days for refund. It is saying now that it had made refund. But refund is not reflected in my account.
                          +5 photos
                          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                          Feb 20, 2021
                          Updated by Ali Arafat
                          payment description
                          ECOM[protected] ixigo
                          and
                          ECOM[protected] ixigo

                          I don't know where to search for ARN number
                          Feb 20, 2021
                          Updated by Ali Arafat
                          This is what I know:
                          Booking ID: IXITR[protected]
                          Transaction description : ECOM[protected] ixigo

                          second
                          Booking ID: IXITR[protected]
                          Transaction description in mpassbook: ECOM[protected] ixigo

                          I didn't recieved any arn number

                          Both transaction were failed on 12/02/2021
                          7 days passed, did not recieved any refund. Ixigo is showing refund has been done.
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                            Sankalpgb
                            Feb 19, 2021
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                            Address: Anandam hospital near DAV school Prashant vihar lakser road

                            My name is sankalp Gambhir and I had ordered one Anker (PowerCore 20100) Power Bank in Amazon on 11.11.2020 and after 12.11.2020 I returned this order due to personal reason. And on 18.11.2020 Amazon initiated the amount to my card but I still didn;t get the money. Amazon send this reference no.[protected] and told me to fill charge dispute form, but punjab national bank doesn't have such policy. So kindely respond to this complaint its very urgetnt. My card number is [protected]
                            Thank you sir
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                              Poojapoorvi19
                              Feb 19, 2021
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                              I had ordered two products on amazon worth Rs 259 and Rs 589.order id is 40681149315473115259389 on 1st feb 2021. I had done the payment through UPI. On 5th feb 2021 i had cancelled the both items.. I contact to amazon, they had provided me RRN, i.e; 30005110321032232525174. It has been 19 days i still did not get any refund amount.
                              Account details are here
                              Pooja kumari
                              Account no:- [protected]
                              IFSc code- PUNB0721300
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                                Pradeep Rahul k
                                from Ambattūr, Tamil Nadu
                                Feb 19, 2021
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                                Website: Amazon

                                Amazon processed the refund on 28th January 2021 to my bank but I didn't receive my refund yet. So I made a complaint to the Punjab national bank's customer care but I didn't receive any response. Amazon also gave me the reference no for the transaction and here it is - #30005110191019144213640.
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                                  Ravish kumara
                                  from Garhmuktesar, Uttar Pradesh
                                  Feb 19, 2021
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                                  Address: 672/3 jagriti vihar meerut uttar pardesh 250004

                                  Sir My name is Ravish kumar and I had ordered a product of RS.4699 Redmi 9 mobile with exchange offer Amazon on 11/01/2021. & I returned this order due to personal reason. And on 29/01/2021. I returned this order due to personal reason. And on 03/02/2021. Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number 30005110111011213787106 . and told me to fill charge dispute form but punjab natinol Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected].
                                  Thank you
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                                    Anil Hirve
                                    Feb 19, 2021
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                                    Address: Lonavla

                                    I have product Nike shoues but not good quality I return product & I pay money from my Pnb debit card amount 6199rs order date 29Jan2021
                                    & my product order I’d[protected]
                                    Amazon says your refund is initiated date 4 feb 2021& the given the Amazon refund reference Number-30005110291029124185642
                                    +2 photos
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                    Feb 20, 2021
                                    Updated by Anil Hirve
                                    Refund reference number not got it to me my email Id not work to my phone
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                                      harmanbal
                                      from Nāngloi Jāt, Delhi
                                      Feb 19, 2021
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                                      I orderedan item on 2nd or 3rd feb and received after that i returned it because of misfit amazon refunded money to my debit card 7-10 business days after return but i didn't received it. today i have got the refund refrence no. from amazon and i have screenshots of bills and rrn no. plz. resolve
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