Punjab National Bank [PNB] Complaints & Reviews

I would like to highlight the issue i faced on 03rd february 2020 with branch manager rakesh kumar vaish of punjab nation bank, chandausi braham bazar branch distt - sambhal u. P - 244410. I visited there for correction in my father’s name. One of the working officer suggested me to submit a written request along with the adhar card and pan card copy. I submitted my application along with the required documents in the branch and requested them to provide me new passbook with the correct name as per the adhar card. The bank employee who submitted my form asked me to wait till after lunch. I got to know few of the customers, who were visiting to the branch from 4-5 days to get their passbook update as the officer who use to print the passbook was not sitting on the respected counter and was sitting on other cash counter and nobody was there for passbook update/ print.

When i enquired about availability of that officer after lunch he replied in a very rude manner “i don’t know” and nobody was there to listen me/us and also enquired other officers but same answers received, finally, i went to the branch manager, hoping a positive answer but he was like the others and above. He said check out side on the counter.

When, i told him the situation, he got angry on me and the tone was very rude, when i requested him to be calm he said (Dhakke maar kar bahar nikalo isko). So i wanted to know is this the service bank is providing to their customers. Is this the right approach to handle a customer if it is than the pnb is giving the worst service.

So, i am writing this to let you know that how your branch officers are dealing with the innocent customers. And would like to request you to take appropriate action again the manager (Rakesh kumar vaish) first.

Call me if you need any further information on +91-[protected]

I would appreciate if you could update me on this complaint.

Hi,
I performed an online money transfer of 25000/- INR on 9th December. This amount is NOT received by the concerned person. The amount got immediately deducted from my account and has never credited back to my account. I have already raised multiple complaints to bank, even talk to the Branch manager. Punjab national Bank, new market Bhopal, Madhya Pradesh. It was informed to me that the amount will come back within 45 Days please wait.
Complaint Number: [protected]

Please help me.

Thanks,
Gareema Bhandari

Sir. I have to complaint about the money refund issue from the bank side.
I purchase a shoes form amazon.com on 25 december 2019. After few minute i canceled that, then after 5 days i get a messege from amazon.com that my refund is issue on my same master card. But i dont get any msg from pnb. My money is stuck somewhere in pnb procedure.. But know its almost 1 month i want my money back

I have bought endowment plan policy 22013684 from pnb met life policy in year 2016, when I surrendered my policy in 2019 for my personal reason and they have deducted around 45% of my total amount deposited in policy.
I followed up this matter with their grievance team and GRO but didn't get any satisfactory answer how my money reached to almost half in 3 years.
please see below mails i sent to them by asking where amount was invested that reached to almost half and asked further more are they following the rules and regulation of IRDA about deduction charges and that is still not answered by them.
So I request you to look into this matter and help me to get my money back from pnbmetlife.

Sir, i, rima kumari has a pnb account-[protected] & ifsc code-punb0386100 want to start atm but for generating atm pin, adhar updation was needed. I visited my branch and fill up the kyc form attached with adhar card[protected] and mobile no-[protected] at dated 13.09.2019 afterwards i visited the branch many times but not any employee along with branch manager, it is totally harassment by the branch. Please update my adhar otherwise i will withdraw total amount and close the account permanently. Contact-[protected], [protected]

Pnb bank's fastag that i applied on december 18th, 2019 was processed and approved by bank on january 10th, 2020. But to this day i have not received the fast tag. The toll-free number does not work most of the time. There is no response from bank end till date after the approval. Processing should not take a month at this age.

Application reference no: app0138701
Customer id is a22228

Hai,

i have applied for PNB fast tag on[protected], until today[protected], on[protected] i got a message as fast tag approved, but till now i haven't received the fasttag, Application reference number : A18210, ipg ref no :28202013, Order id :[protected], , its almost one month now .i want my problem to be cleared ASAP

Arvind prasad, a defence pensioner submitted his application in june -2019 for payment of correct service pension and payment of disability element which has been stopped since 01.12.2008. He is granted service pension as per ppo no: s/23268/2003 and disability element as per ppo no: de/014833/2003 for life. He is drawing his pension from pnb, ahmedabad cantonment branch, ahmedabad, his a/c no: [protected]. The said a/c was transferred from pnb, chandi, nalanda dist, bihar to ahmedabad.

Repeated reminders, onlice complaints, cgrams complaints have been filed but till date no action has been taken for revision of correct pension as per rank of naik. He is presently paid pension @ rs. 17561/- instead of rs. 18427/- and disability element is stopped since 01.12.2008.

Dear sir/ mam,
I have made a imps transaction using mobile banking with pnb one app yesterday but the status of transaction is showing as suspect till today.

How could i make it cancel or process it further.
Please resolve our issue.

Transaction details are:-
Reference id[protected]
Date - 21/01/2020
Transaction amount - 89990/-
Pnb retail

Regards, br...

I went to branch office for open new saving account. But bank staff misbehave and was very rudely. The ignore me and said that they have no more time now for open new account. I said them again and again then they check my documents and after said to me for diffrent document about my income approved and certified efidevit by notary public. This matter was at mahesh nagar jaipur rajasthan branch.

I ordered a pair of leggings of rs399 on amazon and returned it and the refund was initiated on 06-01-12 but i have not got any refund amazon claims that the refund has been done contact your band but the bank is saying they cannot help me with it as the band have not received any refund. Amazon also gave a reference code 49030 and the order i'd is[protected].

Refund amount of Rs 2299 was initiated by AMAZON (online shopping company) on 03.12.2019 but it has not been credited in my account till now. I told AMAZON about my refund they told me that we have initiated your refund, it was not credited to my account by pnb bank. i talked to bank (home branch) & bank told me that we cannot do anything about your refund. you should contact to AMAZON. i talked to AMAZON & PNB CUSTOMER CARE as well as my home branch. No one is ready to help me. they are impeachmenting each other ... not doing anything for my refund. i am sending yo " REFERENCE NUMBER" for transaction done byb AMAZON for my refund. so please help me to give me my refund. i will be thankful to you.
Transaction date-03.12.2019
Referenmce number-117135
Dispute amount of Rs -2299 (for trnxn amount Rs 2299 issued by Amazon)
a/c - [protected]
ifsc-PUNB0490600
Branch- Pnb Meerpur (REWARI, HARYANA)
Customer id- HGR000982
Mob.-[protected]
Email- [protected]@gmail.com

Hello sir i purchased a moca polyster grey bag on 1599 from amazon which i returned to them. From amazon side they say they have done the refund and provided me with the return reference number for the product and whwn i ask bank they are denying that no transaction has been done to you. The return reference number is 720438 provided by the amzon. I want my refund to be credited to my account

I have taken loan from pnb gaya branch in 2011. My subsidy was supposed to credited in my loan account by 2015, but due to negligence behaviour of bm. I didn't receive my subsidy. I had taken only 3.65 lakh and now i will have to pay more than 8 lakh. If bank were done their work carefully i was supposed to pay only 4.43 lakhs. Also bank has given wrong information to me every time.

I ordered a skincraft products on 4th january 2020. And i did online payment through my atm debit card. And after an hour i had to cancel that order and i did cancelled that products. And the products was of rs.999/-. And till now my money is not reflected back in my account though i also complained skincraft's care and they were saying that money had been refunded in my account.. And they gave me the reference number. So please help me in this situation. My money is not reflected in my account.
Thanking you.

I have applied for pnb fastag on 29 dec 2019 through online. Status is still showing pending.
Reference no. A13766
Order id.[protected]
Application date: 29.12.19
When contacted customer care, they said the problem is with the bank, so contact bank. Hence writing to you.
Please resolve the issue as soon as possible. Else cancel my order and refund the amount.

I have applied for PNB FasTag on 14 Dec 2019 through online. Status is still showing pending.
Reference No. A20373
Application No. APP0125731
Application date: 14.12.19
When contacted Customer care, they said the problem is with the bank, so contact bank. Hence writing to you.
Please resolve the issue as soon as possible. Else cancel my order and refund the amount.

I have received the following sms from punjab national bank:

Mandate ref no:punb[protected] issued to avanse financial services ltd with value 50144.00 and frequency adhoc is received today for processing.in case of any issue please get in touch with your branch. Update your email id in account.

I have not given any mandate. Please resolve the issue. Screenshot of the sms is attached herewith.

Dear team
My payment has been deducted twice time form panjab national bank 11 the dec 2019 and 16 dec 2019. Due to transition failed. Still the payment not received in my account. They are making a fool always.
Coustmare care and bank are not supporting me for for this. I am very struglar for all those thing. Kindly return my money asap.

Satyaprakash yadav

I have purchased earphones of ₹848 and pressure cooker ₹1997 from amazon on 20.12.2019 and done full payment by debit card but order was cancelled on same day 20.12.2019 and now amazon is saying that refund has been sent to your bank so contact customer service and file charge dispute. They had given to me reference number 854302 and[protected] but customer service is saying that they can file nothing file charge dispute and can only check if money came to your account or not. Same behavior by branch also.
Now don't know what to do. Please credited my account with the amount asap.