Punjab National Bank [PNB] — bank not credit my amount

Address:

110095

My name is karan negi and i had ordered 2 levis shirt 1 pink 2 black rs 1299 each from amazon on 5-oct-2019 and after i returned this orders due to personal reason nd 3/11/2019 refund initiate amazon initite the amount but the pink shirt amount 1299 i recived on 4/11/2019 to my account but i still did nt get the money of black shirt amount 1299 amazon sent this refrence number[protected] and told me to fill charge dispute form but pnb doesnt have such policy. So please kindly respond to this complaint its very urgent my account no is [protected]
Thanka sir/mam