Punjab National Bank [PNB] — charge dispute for refund

Address:805105

[resolved] punjab national bank [pnb] — refund from online purchase

I purchased sparx shoes canvas sneaker ₹799from amazon on 25/10/2018 and 719.10rps payment by debit card order was returned on 14/11/2018 after once replacement and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#75503728319024549002299#
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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I purchased a redmi 6pro gold 32gb from Amazon and I paid (rs 10999) for it through that time after some time I cancelled it due to some reason. They initiate the refund with refund reference number 649007. But refund not came in my account till 17th of November.

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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