[Resolved]  Punjab National Bank [PNB] — Customer care refuse to search by reference id

Address:

Jaipur, Rajasthan, 302028

I order one plus 3T from Amazon.in.My Amazon.in Order #[protected] will not receive by me. So, Amazon make refund of ₹29999 in my debit card end with 9202. The refund is processed on 04- may 2017 but till now 15- may 2017 the amount is not reflected in my bank account of pnb. Account no. [protected].
The mail from Amazon is this-

This mail is about the refund of the order #[protected].

In order to help you, I checked and found that refund of Rs.29999.00 has been issued on Thursday 4 May 2017 8:41 PM (IST).

Since you’ve used Visa card as a payment method, the refund should be credited to your card account to your Net Banking account in 5 business days from Thursday 4 May 2017 8:41 PM. In this case, your refund should be credited to you on or before Thu May 11 2017 as it is the 5th business day.

You can see your refund request and status here once processed-

www.amazon.in/gp/css/summary/edit.html?orderID=[protected]

You'll also receive an automated email from us with refund reference number once the refund is successfully transferred.

I realize that at this point of time asking you to wait would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Thank you for your understanding and we look forward to seeing you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Vengatesh V S

Please help me. My contact no is [protected]