[Resolved]  Punjab National Bank [PNB] — Money Refunded from Amazon but still not received in account

I had Ordered a Reebok shoe from Amazon 16-OCT-2020 which i successfully cancelled on 16-OCT-2020 and since i had paid by debit card, the amount was supposed to be credited in my bank account which did not happen till date. I contacted the AMAZON team which replied me back with a reference number stating that they successfully initiated the refund process on 17th October tself and its up to the bank to credit the same in my account in time which can take 5-6 Business days but since it has been longer than that i called my bank with the reference number that my merchant gave me but they refused to help saying that this of no use to them. I regularly check my balance, nothing of that sort has been credited since then. My refund reference number is 632216 . Attached is the email from the AMAZON team stating that the refund has been successfully completed and my bank statement from 16oct to till date.
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Nov 6, 2020
Complaint marked as Resolved 
I complained on 2 Nov at 9:15 am and withing 2 hours I received a call from pnb head office. Mr. P. Malik helped me a lot. He is humble and knows his job. He heard my issue with patience and guide me correctly. I also visited pnb Birati branch but they are very rude and didn't help or guide me at all. Thanks to pnb and Mr. Malik.
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Complaint comments 

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Hello
Am facing the same problem can you please guide me how to file complain?
Sougata Das 123's [Complaint's author] reply, Nov 7, 2020
File a complaint like me. They will help you with in 24hrs and guide you. Only put Refund Reference number on complaint. Don't put any personal information like phone number or any kind of pin number or any personal details.

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