Punjab National Bank [PNB] — my refund not received me

Address:

Jind, Jind, Haryana, 126102

My name sushil my acount no [protected], ifsc code punb0915200.

I am use freecharge app my money is nor refund my account.

As per the telephonic conversation had with you on your number [protected], we would like to inform you that the payment of rs.1944/- against order id fcea[protected] was automatically refunded through payment gateway to your respective bank/card on 26-jul-2019.
We have also verified the same with our payment partner and confirmed that the amount was successfully refunded.
Hence, request you to get in touch with your bank for the refund amount to reflect in your bank/card account with the below given details and raise a dispute with your bank:
Payment gateway id: axifrc151fccf[protected]c3e[protected]
You can use this email as a reference for the refund initiated by the merchant.