Punjab National Bank [PNB] — not received my money

I have purchased a item from amazon shopping but due to some fault during delivery it could not reach me and was automatcally send back to the retailor by amazon. I contacted amazon customer care for my money so they told me the process is going on and told that i will recieve my money by 3 nov 2017 but i have yet not recieved. I further contacted them regarding this issue, they told to contact the main branch of pnb. Please solve my problem as early as possible and refund my money.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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Dear Sir
1.. Date- 03/11/2017 Rs-10000 amount debited by IMPS but acount but not credited receiver party account till date . Details - my ac no- [protected], Imps Refernce No- IMPS OUT/[protected]/SBIN0004587/[protected] .
2.. 2nd party - sbi bank ac no- [protected], amt-10000, Ifsc Coe- SBIN0004587, Customer Name- Jeevan Singh

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    +91 11 2610 2303
    +91 12 024 9000
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