Punjab National Bank [PNB] — not return my money

Maine 12th june k railway tickets 2nd june ko cancel kia.. Den mere pass railways ka massage aya ki within 6/7 working days k me money return ho jayga.. Then maine punjab national bank ko main kia to unke taraf se mail aya same 6/7 days me money return ho jayga.. Ayese main 3/4days chod k ek ber railway ko ph kia to unke taraf se mail aya jisme clear likha he ki money return ki process unke side se kia geya hain... Phr maine pnb ko irctc ka mail forward kia to unke mail ki 6/7 days wait kare.. Ayesa kate karte 1 month ho geya bt abhi tak mera money return nahi hua.. M really fed up for all this.. Plz help me & solve my prblm.. Humble request to u..