Punjab National Bank [PNB] — refund amount related to online purchase

Address:

Baijnath Sahay Lane, Manpur, Gaya, Gaya, Bihar, 823003

I purchased a coolpad dual 1 back cover whose order number is[protected] and i purchased this through online debit of 212.31 rupees which has been cancelled by amazon and they initiate refund the amount through reference number #[protected], but i have not received any amount of this online purchase, after contacting the pnb customer care he does not respond for this type of services he say that any amount is credited in account that record has been available to me and no any refund related inquiry so i request you to elaborate this issue and refund the amounts.