[Resolved] Punjab National Bank [Pnb] — "Refund never processed"

 
5 Reviews
Siwan, Siwan District, Bihar, India
 sangam223
I purchased samsung Galaxy on5 pro from amazon.in. it is returned and refund of 5329 rupees is initiated in 21st dec 2016. But i didn't get my refund in my pnb account number [protected]. So they gave me a reference number 75260826357010769435010 for refund transaction and said file charge dispute as "refund never processed ". When i contacted pnb customer care service they said there is nothing like 'file dispute' and said to contact to branch. At branch same excuse is found.

"Refund never processed"
"Refund never processed"
"Refund never processed"
"Refund never processed"
"Refund never processed"
Complaint marked as Resolved Jan 9, 2017
I mailed to [email protected] with the given reference number. Also complained to national cosumer helpline number. But i don't know which step worked.

Complaint Status


[Jan 04, 2017] Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Same issue i have been facing, same bank, same merchant, same replies and the result is till date i have not received my refund for the samsung phone that i had bought but later cancelled.
Congratulations man on your big day.
sangam223's [Complaint's author] reply, Jan 10, 2017
Thank you
Seriously i am happy.
When u beought i mean at what date.
Vishal_Tyagi's reply, Jan 12, 2017
I had bought a samsung phone on 17dec, canceled it on 23rd, furiously waited for almost 17 days.Mailed a lot of people and called a bunch of times and received the refund amount on 10 jan. Don't know what worked, maybe its their routine.
Have you got your money and if yes then how?
Amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference# 458007.

But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.

Don't know what to do.I AM WAITING FOR REFUND FOR MORE THAN A WEEK

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    Punjab National Bank [Pnb] - "Refund never processed"