Punjab National Bank [PNB] — Refunds not deposited in my account

The refunds from online shopping sites (flipkart) and Paytm (recharge cancelled) which shows that they have sent the amount back in my account. But the bank account doesn't show the amount and my bank branch refuses to take any action on it.
Reference no. 6070068400706679605038 (for Paytm)
And I have the invoice for the two flipkart orders too.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Dec 11, 2020
Updated by Stuti Awasthi
Both shows my amount is submitted to bank but my bank amount doesn't show the amount

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