[Resolved] Punjab National Bank [PNB] — regarding refund for online purchase

arjitaraijain

Address:

Bangalore, Karnataka, 560102

I purchased samsung galaxy m40- midnight blue mobile phone ₹19990 from amazon on 05/07/2019 and done full payment by debit card but order was cancelled on 05/07/2019 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected].
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do. Please help for the same.

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Jul 18, 2019

Complaint marked as Resolved

I also raised a complaint at [email protected] . I don't know it was due to the complaints or automatic but I got my refund back.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

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Comments

Bharat0001

from Delhi, Delhi

My refund intiated through Amazon on 6 July, 2019 but not receive till now I also have refund reference number pls check the issue customre care not help in better manner