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Updated: Jun 6, 2024
Complaints 580
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Bad 😕 It seems that Punjab Roadways has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Punjab Roadways reviews & complaints page 2

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P
Pankaj 0155
Aug 22, 2023
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Address: Una Himachal Pradesh

I took bus from ISBT 43 to Hamirpur Himachal Pradesh bus no 2910 nangal depot started 5.45 from 43 sec. After reaching una Bus stand driver stoped bus and I asked him when bus will go, he told me it will take 30 minutes I went out for food and came back after 10 minutes and didn't find bus. I asked here and there and they said bus has departed and stop only 2 minutes, now I have my bag and other things in bus who is responsible for that ? Very wrong thing that driver told about information about departure. Now I have to bear una to Hamirpur fare again . Please resolve my query for refund from una to Hamirpur because wrong information of driver I didn't travel . Very bad experience with Punjab roadways and that driver which doesn't have sence how to manage passenger and giving them false information
Punjab Roadways customer support has been notified about the posted complaint.
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    S
    sugreevsingh
    Aug 3, 2023
    Aug 22, 2023
    This thread was updated on Aug 22, 2023
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    Address: Sarainaga Bus stand

    I am a student. i have a bus pass and punjab roadways stamp on it. today a conductor have not accepted it he started abusing me and said after this dont travel on my bus. bus is jalandar-II
    time 2:10
    date- 3 august 2023
    location - kotakpura
    +3 photos
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    Very wrost experience with Punjab roadways. Never travel with this roadways
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      ज
      जिया
      from Talwara, Punjab
      Jul 20, 2023
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      With due respect I would like to fetch your attention towards the irregular bus service in my locality in morning time. The areas facing this problem are Village Bhol Kalota, Amroh, Bringli, Ramgarh, Bhavnaur and many others that come in the same route to Talwara, in district Hoshiarpur . The first bus HRTC comes at 6: 30 am at Bhol Kalota and next bus KHALSA comes at 7:40 am. There is a huge gap of 1 hr 10 minutes between the 2 bus timings. We have to face problem as we don't reach our places on time. Many students and teachers get late to their respective schools . So kindly consider my plea and get ourselves a new bus service between 7:00 am to 7:30 am . Thank you!
      Punjab Roadways customer support has been notified about the posted complaint.
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        G
        Gurshish singh 1
        Jul 17, 2023
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        Address: Nawansahar
        Website: Consumer complaint

        Hello sir
        Today I am travel on jalandhar to Tangra(amritsar) on punjab roadways/punbus nawansahar depot
        And conductor was cut the tickets and I am saying Tangra then he is very shout at me and rude behaviour that I m not stop on Tangra I am daily travel jalandhar to Tangra every bus was stop on evening time there was very few private buses on evening time after a huge humble request he is cut the ticket (jalandhar to Tangra) aftersome time Tangra was coming then he is not stop the bus on tangra bus stop they stop outside of city chohan near sir it's not good and after I m out of bus the conductor was saying some misbehaving word pls take strict action sir
        Thank you
        Punjab Roadways customer support has been notified about the posted complaint.
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          M
          Miss behaviour of gov bus conductor
          Jul 4, 2023
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          Address: Pathankot

          A gov bus conductor aur bus driver ne ek ldke ko thappad mara aur kick kiya uski chest pr aur bhut galliya bhi nikali aur ek lady ko usne gaaliya bhi nikali aur thappad bi maara aur wha se bus ko lekr chla geya so my kindly request to you plz strict action liya jaye kyuki kl unke saath hua hai aur aur kl ko kisi aur ke saath bhi ho skta hai
          +4 photos
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            C
            Col Balbir
            from chandigarh, Punjab
            Jul 2, 2023
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            Address: Col Balbir Sigh # 48 A sec 44 A

            Confirmed booking staff not bothered and leave children at bus stand, customer care -ve response, waited 2 hrs, buy fresh ticket to reach destination Educate bus staff to inform missing passengers before bus starts
            +1 photos
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              J
              Jassi@
              Jun 5, 2023
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              Resolved

              Conducter's behaviour very rudely & abusing with passenger

              Address: Punjab roadways , Depot rupnagar, Bilaspur, Himachal Pradesh
              Website: Conducter behaviour crudely & abusing

              I am writing to file a formal complaint regarding the rude behavior exhibited by bus Conductor(PB 12M 9938). I believe it is important to bring this matter to your attention in order to maintain a respectful and conducive work environment for all employees.

              I am a resident of Himachal Pradesh, District Bilaspur. This morning we were traveling in a bus from Kurali to Punjab Roadways Depot Rupnagar in Chandigarh.
              Then...
              +1 photos
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              V
              Vanshikakamboj
              from Chandigarh, Punjab
              Jun 2, 2023
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              The behavior of punjab roadways against women are very pathetic. A roadways bus came and we walked to the conductor but conductor said go to another window and When we went to another window ..the conductor blow his whistle ..and bus driver drove away with the bus...punbus or punjab roadways is for public and if public is not happy then what is the role of punbus...please keep it in mind that free bus ticket is right of punjabi girls and womens...please ..punjab government please..this all happen near flyover fazilka...please take action for safety of girls... What is the reason to provide free ride to women when the are being mistreated it need to be looked properly
              If a action will be taken i shalll be very thankful to punjab government..
              Punjab Roadways customer support has been notified about the posted complaint.
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                H
                Harp kaur
                May 25, 2023
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                Address: Hoshiarpur

                Respected sir, k
                indly resolve my issue
                I was travelling from ropar to kurali working as clerk in subordinate court of ropar
                I asked for ticket from conductor but he denied on the basis that ypu are married and your adhar is showing daughter of instead of wife of...
                And started to shout and abuse
                +1 photos
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                  A
                  [email protected]
                  May 22, 2023
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                  Address: Chandigarh to ludhiana bus

                  Conductor has drunk on duty and took me away from bus in half way... y taking the ticket
                  Punjab Roadways customer support has been notified about the posted complaint.
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                    S
                    Simarpreet7
                    May 22, 2023
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                    Punjab roadways/Punbus buses do not stop at designated Bus stops, especially at 6 phase Mohali instead they force the passengers to disembark from buses at Verka chowk which is far away from Bus stop of 6Phase Mohali
                    Punjab Roadways customer support has been notified about the posted complaint.
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                      V
                      [email protected]
                      from Jalandhar, Punjab
                      May 19, 2023
                      May 19, 2023
                      This thread was updated on May 19, 2023
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                      Bus from Jalandhar to lohian khas via kala sanghian and vice versa jot regular from last three months

                      Address: Jalandhar

                      ਸਤਿ ਸ਼੍ਰੀ ਆਕਾਲ,
                      ਮੈ ਜਲੰਧਰ ਦੀ ਰਹਿਣ ਵਾਲੀ ਹਾਂ ਅਤੇ ਲੋਹੀਆਂ ਖਾਸ ਵਿਖੇ ਨੌਕਰੀ ਕਰਦੀ ਹਾਂ ਜਿਸ ਕਾਰਨ ਮੈਨੂੰ ਰੋਜ ਬੱਸ ਰਾਹੀਂ ਸਫ਼ਰ ਕਰ ਕੇ ਜਾਣਾ ਅਤੇ ਆਉਣਾ ਪੈਂਦਾ ਹੈ ਪਰ ਪਿਛਲੇ ਤਿੰਨ ਮਹੀਨਿਆਂ ਤੋਂ ਜਲੰਧਰ...
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                      J
                      Jot7
                      May 17, 2023
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                      I am a worker and I have to read at my workplace on time so I have to take bus around 7:45.
                      It's the timing for Punjab Roadways which is regular but always too crowded for passengers from my bus stop to get in and the bus that comes after that is PRTC which comes somewhat around 8 o'clock which is miss every other day which adds upto the problem.
                      There are many workers and students as well who eagerly waits for the bus to arrive and this kind of service really creates an inconvenience for all o[censored]s
                      Please look into this matter we need more buses in our area specially in the morning
                      Punjab Roadways customer support has been notified about the posted complaint.
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                        S
                        Shaweta23
                        from Ludhiana, Punjab
                        May 14, 2023
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                        Sir,
                        I forgot my very important red coloured check bag in prtc bus.
                        Sir, i request if you found anything regarding this plz let me know
                        I attached the ticket for futher details with this.
                        Travel date : 13-05-23
                        Travel from : Rajpura
                        Travel to : Ludhiana Bypass
                        Travel time : 08:00pm (caught my bus from rajpura)
                        Ticket no. 00016409
                        KRT0012683
                        000CBK03
                        +1 photos
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                          C
                          Capri13
                          from Amritsar, Punjab
                          May 1, 2023
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                          Address: F9/1755, lane no 6,tandon nagar, vijay nagar, amritsar

                          I travel by bus number 3755 everyday from Amritsar to batala.. The driver of the same bus drives so rashly.. Today morning at 8.05, due to the negligence of the driver and the conductor, I fell down on the byepass while sitting on my seat. Since the bus was at a great speed, the driver just took a wrong right turn and the front sliding door opened unfortunately and I fell down from my seat right on the busy road. Kindly take strict action against the driver and the conductor.. And I have even filed a complaint to the CM of Punjab to take necessary actions into the matter.
                          Punjab Roadways customer support has been notified about the posted complaint.
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                            S
                            Shubham0515
                            May 1, 2023
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                            On 29 april, around 2.30pm, i was traveling shriganganagar to ferozepur .i asked the bus conductor " bro, this bus is going abhor". He denied me and said " this bus is not going anywhere. After sometime bus got full and ready to go, some passenger told me that this bus was going abhor. I was with patient (my mother) somehow i managed to caught the bus. If i got late then last bus from fazilka to ferozepur of 5.40. Pm would missed . I requested to train the punjab roadways staff well, not to mislead passenger .
                            Bus no pb03 BH5639
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                              M
                              Monika sharma (M)
                              Apr 26, 2023
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                              Sir, today I traveled with Punjab roadways from Bathinda to Patiala at 15:28:26 pm having bus no. 0768 on 26.04.2022 in which conductor asked me ticket of Rs. 108 for the luggage whose weight was 10 kg only but as per the terms and conditions of prtc you can carry luggage upto weight of 20 kg at free of cost i showed the conductor terms and conditions of prtc but he denied not only to repay me but asked me to file complaint on online portal he even said that you can call the inspector as well so in last i request you to please take action against the conductor for misbehavior and for unnecessary charges
                              kindly grant me Rs. 108
                              Thanku
                              Punjab Roadways customer support has been notified about the posted complaint.
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                                S
                                Sakhsi
                                Apr 22, 2023
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                                Sir I want to file a complaint against the conductor and driver of Punjab Roadways today 22 April 2024 time 12:38:38 I and my mother took the ticket to Handaya from Bathinda and till around 2 o'clock when the bus reached Handaya stop the bus conductor did not stop the bus properly and the conductor asked the alighting female passenger to get off the bus quickly, while my mother was getting off the bus, the driver took the bus and my mother was badly hurt. They fell down on the road and suffered a lot of injuries, but instead of stopping the bus, the driver sped away. Sir, please pay serious attention to my complaint and take strict action against the driver and conductor of this bus because today Driver and conductor
                                P.R.T.C BATHINDA DEPORT
                                NO.00115495
                                Bus no. PB65AD2242 PCB504
                                Punjab Roadways customer support has been notified about the posted complaint.
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                                  R
                                  Rahul1520
                                  from Mukerian, Punjab
                                  Apr 21, 2023
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                                  Sir my name is Rahul. I am a resident of Mukerian. Today I was coming from Mukerian to Pathankot by Punjab Roadways bus PB08EW-1197, The bus conductor of this bus did not drop me where I had to drop. When I spoke to the conductor, he misbehaved with me and he abused me, even he was ready to beat me.
                                  This is really shameful. If you think that the conductor should not do this then I request you to please take strict action against the conductor or fine him. So that he doesn't behave like this with any other passenger in future.
                                  +2 photos
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                                    P
                                    Priya Prashar
                                    Apr 21, 2023
                                    Apr 21, 2023
                                    This thread was updated on Apr 21, 2023
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                                    Hi, My name is Priya Prashar. I am a resident of Hoshiarpur. Today dated 21st April, 2023 when I was entering the bus to go for Garshankar the conductor denied me that you cannot enter the bus. Although I regularly travel in that bus. That conductor always behaves inappropriately and rude and harras me. Every time he questions me. The conductor is turban man. Bus No is PB07 CA 3064 .

                                    The same incident happened on Chandigarh Sector 43 Bus stand . The conductor didn't let me enter bus because I was carrying a bag.
                                    Punjab Roadways customer support has been notified about the posted complaint.
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                                    Mam aapki complain par koi action hua kya
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