PureIT / Hindustan Unilever Complaints & Reviews

Since last Friday I have raised 2 service requests and written to the complaints email and escalated to the head of service but my PureIT Marvella UV water filter germ kit has not been replaced. Soon it will stop working and then we will be forced to make other arrangements for drinking water. What is the point of spending 8000 on a water filter which cannot be used due to inability of the company to attend to a routine matter such as replacement of a filter when it's life cycle is exhausted?
Please contact me on [protected] if any timely solution can be found.

I have replaced two machines in three years. For the current issue, they replaced gkk2 and charged 3800 in feb 2020. It suddenly stopped working in mid of june, technician said that adapter was to be replaced and charged 2290. Within 2 days it stopped working again and now they are saying pcb has to be replaced and asking for another 5500, this is terrible service.

To,
The respected hindustan unilever team,

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते हैं r/sir मुझे अपने distributor (Ramji dass roshan lal) ambala के बारे में कुछ बताना चाहता हूँ! ना ही मुझे इस distributor से कोई पूरा माल मिलता है ना ही कोई स्कीम का माल मिलता हैं! सारा स्कीम का माल बाहर ब्लैक में महंगा बेच दिया जाता हैं हमें तो माल तक नही मिलता! हम बहुत तंग आ गए है मुझे पिछले कुछ महीनो से बिल्कुल भी स्कीम का माल नही मिला!
Tresemme shampoo जिसके साथ brush free था
Lakme face wash 2+1 वाली स्कीम
Lakme face wash जिसके साथ nail paint free थी हमें ये स्कीम वाला माल नही मिला! ऐसा और भी बहुत सा स्कीम वाला माल हमारे पास नही पहुंचा और ब्लैक में सेल किया जा रहा हैं!

मैं नही कहता आप मेरी बात पर विश्वास करें! आप अपने किसी भी officer को ambala city भेज कर पूछताछ करवाइए कि कितने दुखी हैं इस डिस्ट्रीब्यूटर (Ramji dass roshan lal) और भी दुकानदार! आज तक हमारी शॉप (Yashika gift gallery, manav chownk, ambala city)पर आपके कभी किसी t. S. O या f. S. C. E ने पिछले एक साल से visit नही की! हम अपनी समस्या किस को बताये!
आपसे निवेदन है किसी checking officer को यहाँ इस distributor को बिना बताये भेजें और किसी लोकल offircer को checking के लिए ना भेजें! Customer हमसे स्कीम वाला प्रोडक्ट मांगते हैं हम उनको बार-बार क्या जवाब दें! आपके दुवारा भेजा गया officer checking करेगा तो उसको पता चलेगा कि shopkeepers को कितना माल मिलता हैं!
आप ambala city के और भी shopkeepers से इस distributor के behavior के बारे मे पूछताछ कर सकते हैं!

Ac में घर बैठ के मुफ्त कि सैलरी ले रहे हैं ये लोग! Hindustan unilever को पीछे कि और धकेल रहे हैं नाम तो hindustan unilever ltd.का ही खराब हो रहा है!
मेरी आपसे humble request हैं कि जल्दी यहाँ जाँच करवाई जाये! ताकि हम customers को भी स्कीम के प्रोडक्ट्स देकर खुश रख सके!

धन्यवाद!

Ashok sachdeva
Shop name - yashika gift gallery
Address - manav chownk, ambala city, haryana.
Mobile no.[protected]

To,
The respected hindustan unilever ltd. Officers team,
Mumbai.

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते हैं r/sir मुझे अपने distributor (Ramji dass roshan lal) ambala के बारे में कुछ बताना चाहता हूँ! ना ही मुझे इस distributor से कोई पूरा माल मिलता है ना ही कोई स्कीम का माल मिलता हैं! सारा स्कीम का माल बाहर ब्लैक में महंगा बेच दिया जाता हैं हमें तो माल तक नही मिलता! हम बहुत तंग आ गए है मुझे पिछले कुछ महीनो से बिल्कुल भी स्कीम का माल नही मिला!
Tresemme shampoo जिसके साथ brush free था
Lakme face wash 2+1 वाली स्कीम
Lakme face wash जिसके साथ nail paint free थी हमें ये स्कीम वाला माल नही मिला! ऐसा और भी बहुत सा स्कीम वाला माल हमारे पास नही पहुंचा और ब्लैक में सेल किया जा रहा हैं!

मैं नही कहता आप मेरी बात पर विश्वास करें! आप अपने किसी भी officer को ambala city भेज कर पूछताछ करवाइए कि कितने दुखी हैं इस डिस्ट्रीब्यूटर (Ramji dass roshan lal) और भी दुकानदार! आज तक हमारी शॉप (Yashika gift gallery, manav chownk, ambala city)पर आपके कभी किसी t. S. O या f. S. C. E ने पिछले एक साल से visit नही की! हम अपनी समस्या किस को बताये!
आपसे निवेदन है किसी checking officer को यहाँ इस distributor को बिना बताये भेजें और किसी लोकल offircer को checking के लिए ना भेजें! Customer हमसे स्कीम वाला प्रोडक्ट मांगते हैं हम उनको बार-बार क्या जवाब दें! आपके दुवारा भेजा गया officer checking करेगा तो उसको पता चलेगा कि shopkeepers को कितना माल मिलता हैं!
आप ambala city के और भी shopkeepers से इस distributor के behavior के बारे मे पूछताछ कर सकते हैं!

Ac में घर बैठ के मुफ्त कि सैलरी ले रहे हैं ये लोग! Hindustan unilever को पीछे कि और धकेल रहे हैं नाम तो hindustan unilever ltd.का ही खराब हो रहा है!

मेरी आपसे humble request हैं कि जल्दी यहाँ जाँच करवाई जाये! ताकि हम customers को भी स्कीम के प्रोडक्ट्स देकर खुश रख सके!

धन्यवाद!

Ashok sachdeva
Shop name - yashika gift gallery
Address - manav chownk, ambala city, haryana.
Mobile no.[protected]

Dear sir/madam,
This is Parameswar choudhury from cuttack(odisha) beg to state that I put a complain in ro care on last friday(Complain no-cmpl998675) and now this is already 5days gone but no service provide us. I think you peoples think we people beg you for free service. In last 5day I have done almost 20 to 25 calls but no respond. One of your employe number given by your customer service name as aswini ji([protected]) is one of the most negligible person of your company. In last 2day I have done approx 15time call to him but he dont receive my phone and not even seen my massage till now in whatsapp. Last 8year we people use pureit and now I think I have done a grate mistake by select pureit.

Now you peoples give me solution what to do???

Regards
Parameswar choudhury
Registred mobile- [protected]
Cuttack
Odisha

Dear Sir,
This is to bring to your notice that a pureit germ Kill kit for Classic Model 23liter was ordered by me on 5th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 2 days. Every time they file a complain and raise my query on urgent base and ask me that person will come and replace the kit, which appeared very convincing.
After that the excuse was that the complaint is set at top priority/most urgent status, and will be attended by tomorrow.

We asked for replacement of gkk1 kit on 27 th of may to our pureit unit. We got a reply stating the price of the kit and service charges as rs. 2800/-. From sri ram, j. P. Nagar 6 th phase, k. R layout, bangalore. Ph. No. [protected]. One mr. Vijay is supposed to bring the unit and he says
Today tomorrow as on today and 12 days are over and still he is coming. Kindly look into the matter.
Thanks
Vasudev
[protected]

I buy new control assembly circuit for pureit classic uv+ on[protected]. On[protected] it's stop working. Technician told need to replace with new. I was thinking about is HUL products quality.. It's very bed experience.. Better to take any local Ro purifier.. Your authorized vendor are only taking money.. Not giving service to users.. Pathetic services

Riktrisha Enterprise is supposed to service and supply GKK2 to me in Ballygunge. Phone number provided by sms service is incorrect and agency cannot be found.
How can Pureit not have service agent in Ballygunge..??

I stay in airoli. I have registerd complaint on 12th may. Complaint no is[protected] last 7 days i have daily called to customer care. They only said we will arrange the technician. Still not arranged. I have received the number of technician. He is not responding the calls. So what should i do know.in the morning to afternoon customer care number is mostly switch off either out of coverage area. Arrange the technician or take your machine.

Hope i will get some positive response from your end.

I had registered a service request at hul customer care on the 11th of april, as the device stops working automatically once the indicators blink for kit change. Water services are essential but since it was lockdown they dint complete the job. But after the services at hulbhad resumed, i kept calling for servicing but they only try convincing clients that the job will be done within a day. The distributors phone no. Is switched off. I have paidva heavy amc for the whole year. Pathetic technicians who dont know their work and even try to do fraud

I bought a “pears oil clear glow facewash” (Ultra mild) the famous product from hindustan unilever last week. It is written on packet to look on crimp to know the price (Mrp), packing date, batch number and expiry date. Unfortunately, the price (Mrp), packing date, batch number and expiry date written on the crimp is unreadable and unclear. Herewith i attached some photographs for your kind perusal. Please see the photo i provided. This is misleading and insulting to the consumer. The price and details should be clearly printed on the packet to be understood by everyone. This has not happened here. This is not what a customer expects from a reputable and customer-friendly company hindustan unilever. Take necessary action against this case..

I have purchased the ultimate water purifier for rs around 27 thousand

The purifier is leaking in the bottom i have complained this through customer rcare in march
Till date nobody is came and from past two days iam trying to call customer care the no is switched off it is coming
Today morning call is connected i spoke with some executive she is informed me that system is not opening please disconnect the call again you try to customer care
Again i calling to customer care no is switched off
One year guarantee is there for the product but customer care executive nos are switched off

Please do the needful

Regards
P dhanunjaya kumar
Mob [protected]

Dear team

Drafting this mail in so much disgust and disappointment, Customer service is a very basic thing that any consumer may expect from a company which Hindustan level has drastically failed. I do understand the service part is been out sourced to so called New wave agency based in Chennai. To be frank I have not seen so much rude individuals from that particular service team.

Let me explain what happened and this is not the first instance I’m facing this issue. This has been an ongoing issue each and every time I order a GKK.

My machine was very fine and running smooth I just had to order GKK1. I ordered online and I very much appreciate service team coming and replacing the GKK during this lockdown from my bottom of my heart kudos to them.

GKK was replaced and service person changed told me there is a leak which he was not able to arrest and said a part has to be replaced. I promptly told him to go ahead since I had no choice and to my understanding if a part is been replaced it should be a new one and you charge me for the same. But Mr Srinivasan it was not it was not taken from a packing or sealed package it was very old and they charged for the that stating it was new. I had no issues since we need drinking water at home which was a basic amenity and your service people left and within 1hr again it started to leak I called service person again he said he cannot come again since his job was over. So I registered a complaint online for leakage on 17th April and today an representative came from new wave agency and told there is a leakage due to faulty tube and that has to be changed and that tube was changed again for a cost and right from the moment he left. Motor pump has been running continuously till the evening I called the service person again he claims that again a module has to be replaced even without checking the machine he directly told me that has to be replaced and it will cost me more.

when I didn’t have any module issue or faulty tube issue before changing the GKK, Why did I have his after changing it “AND THIS IS NOT THE FIRST TIME. THIS HAPPENED TO ME PREVIOUSLY WHILE CHANGING THE GKK2” Same issue they came changed and left there was leakage complaint again they said this has to be changed and that has to be changed I don’t understand why is NEW WAVE AGENCY trying to loot there customer. Kindly have a check how many times I have given a complaint right after my GKK was replaced. This has been a ongoing issue with me and New Wave agency and they are down right rude to the customers as well. I don’t think they have been trained well in handling customer or resolving complaints.

I'm done and fed up calling back to back and complaining let my issue is not resolved each and every time they try to rip me off.

I have taken time as a customer to mention the issue I’m facing. And request you to address the issue asap since we don’t have drinking water and there are no shops to buy canned water.

Looking forward for a quick response.

My Register mobile number: [protected]

Please note that i have purchased pureit water purifier [ro + uv] of hindustan unilever [bill attached] on 15/11/2019 from great eastern trading co, garia, kolkata for rs 11000. The pureit machine was installed at my address located at flat no 3b, snigdhaneer apartment, balia, garia station road, kolkata - 700084 on 18/11/2019. The installation [receipt attached] was done from barsha enterprise located at sonarpur, kolkata - 700150.
br...

Hello,
I am writing this in reference to the service that you guys are providing to me from the last 2 months. Well, i am using your ro+uv product from the last 5 yrs and never faced any problem that i am facing from the last 2-3 months. Well, first of all the purifier was filtering the water slow, so i called the technician and he said that need to change the motor and it will be done. So i did that. Ever since he changed the motor, my ro+uv is showing a red mark. I called the technician and asked him that why it is doing so, so he told me that it is just a static and need to turn off and turn on and it will be fine. Now since then i am using my ro+uv like this. Every time turn it off and turn it on. Now today the ro+uv stopped functioning at all so i raised a complaint regarding the same and the same technician visited me. Now after he checked it, he now saying that i have checked it from a local technician and that the adapter wire is cut and need to be changed. Now my question to you is that:

A) if you check my records, every time i have an issue with this ro+uv i always call the support desk number and you assign the tech from the same agency which is guru kripa. Now how the hell i called local technician is beyond my understanding as every time the same technician fixes the issue.

B) now after 2 months he is telling me the adapter is damaged where in he is the one who fixed the issue with the motor.

C) ever since this issue is fixed on the ro+uv the filter level has not changed at all and it showing the same.

Now, today when he checked and he told me a price of rs 7000+ to change the adapter. Well my question to you is that, is this the new way to fetch money out of a consumer pocket every time when you damage the purifier yourself and ask the consumer to pay for it.

Well, this is my last email and complaint to you because after today i wont be using any product coming from hindustan unilever and neither i would be entertaining any services from your third graded guru kripa and the technician sandeep. You guys really a cheater and a fraudster. I wont even recommend anyone to use your products

Pls remove suspended pls.pls.one chance.pls sir.

I complained on 23rd March 2020 to Dhruv services from them I have taken annual amc.
Today it's 11th April 2020 and they neither come not picking up phone.

Nidhi
[protected]@yahoo.co.in

Dear team,

I am very sorry to say. From last three month i will try to solve my water filter problem with help of purity service.
But still it's pending.
My concern about excess discharge of west water. I inform to service head from kolkata team several time with mail and call him for more details.

They try to make me foolish but they not try to some my problem,

So kindly try to do it

2 weeks back I ordered for GKK2 replacement
Technician came and replaced it
He said it’s working
After 1 day it’s leaking, I didn’t heard the motor sound

Called him again
He came and checked it and said functioning even it’s not purifying water
After 2 days again it leaking fro 2 sides
I called technician he replied he doesn’t know inform main technician
The main technician came after 2 days, he said the filter is not working and the previous technician fitted in wrong way these many days u r drinking unpurified water
The circuit board was not functioning .
We contacted PURE IT manager he told he will call back
After making so many calls he is not responding

It’s 7500 rs filter
For GKK2 4500 we paid, now they telling circuitboard was failed which will cost 2500
If the filter failed then y did u put GKK2 filter
It’s the technician who spoiled the filter
Such a pathetic response from pure it manager
How can they waste our money
I request plz look in to this and repair the circuit board or else take back GKK2 filter set