PureIT / Hindustan Unilever Complaints & Reviews

Hi team,

My registered mobile number is provided with this complaint # CO[protected] and my product is pureit Advanced Max 6 L Mineral RO + UV + MF + MP Water Purifier . On 26th oct, my filter started showing red light hence i contacted the customer care for germ kill kit replacement and an order was placed for the same.
The engineer came and replaced 3 parts only and i paid for them. I called up your customer care to know the exact details of filters that were needed to be replaced and it was surprising for me to know that i should have received the kit in a sealed box and that should have contained 5 items.
In reality only 3 parts were replaced and the items were separate and not in a sealed box. I am disappointed to know that i have been cheated by your service center and i would request you to please let me know what steps are to be taken next.
I have also talked to your customer care helpdesk but it has been of no help till yet. Could you please help me with the mail id of next escalation level.

Pureit advance pro mineral was installed on Oct 26 2020, now water is not coming from the tap. We cant identified what happened to the purifier.it was new one but it stopped working in 3 days.please resolve the issue.

Machine gives so much noise. I complained so many times . It was working properly but after the person came to change Gkk it started giving noise . The display for which I paid 2700 is also not working the person is demanding rupees five thousand for the same . And also they force us to take private service and tell us to not inform the company . For which I refused. How many times n how much I will pay for the same complaint.

I have connect with Putrit customer care official number for my RO service .I got call from local franchise(suppose it is official service partner). they charged me annual charge for RO service but still after multiple followup still did not receive any bill or any service agreement receipt .this is not be suppose from a brand and it break trust on such brand .

Please have a look and provide service agreement receipt or my money back .

I am attaching one receipt which i got earlier after that they told there is offer and pay 3600 and get 1+2 year service free .when I ask for receipt he told me there is corna pandemic you will get receipt on mobile like you get earlier .

Installation not done of my eco r. O as per your commitment and the service boy are not responding and asking for money for installation with extra accessories. This is radiculas and shameful activity done by you and your agency. I am fade off regarding your service which is very painful to me and my family.

I have small kid in my home and facing problems for drinking water since from 15 days. Although i have invested rs.15000 in pureit but resulted into bad experience.

Still waiting for installation and like to hear from you on above matter.

Regards
Shradha

Dear sir,
Till now there is no gkk-2 installation done of my ultima r. O as per your commitment and the service boy of health & water solution has told me that he install the same on 17.08.2020. This is radiculas and shameful activity done by you and your agency. I am fade off regarding your service which is very painful to me and my family.

I have small kids and senior citizens in my home and me & family facing problems for drinking water since from 15 days. Although i have invested rs.15000- rs.17000 in pureit but result is big zero and my impression on pureit is going to be very bad.

So i again request you kindly do the needful as per your commitment, that the installation of gkk-2 in my ro should be done by today.

Thanking you,
Ss daspattanaik
Mob - [protected]

I have purchased pureit ro + uv on some month of 2016. Till now i had spent money on changing the filter. From the date of purchase till now i have requested pure it to change the filter and it would have cost me more than 10k.

And now on august 2020 gkk2 lights started blinking, as usual i have approached customer care and they have changed gkk2 filter at the cost of around rs. 3500 + installation charges and on the very next day of filter change all the lights sf, gkk1 and gkk2 lights are started blinking. Again i have contacted the technician and he informed me it because the circuit board id problem and asked to get circuit board change

I am really fed up with the issues and i am not going to suggest anyone to buy pureit as i can see lot of person have reported on this circuit failure of this product

I purchased pureit ultima ro+uv on 15 august 2018.
The first gkk1 replacement happened around mid 2019.
We could sense a different taste in water and immediately called for replacement of gkk2 on 3 aug, 2020. Please note that filter did not alert to change it. We paid 3800 for it.
The technician asked us to call him once the system alerts.

Now the filter prompted gkk2 change on 6 august 2020 true the promise of 2 year replacement. We called the technician to reset the machine. He came and tried to reset but failed. The only solution he gave was that circuit board is faulty and needs to be replaced (Cost 5200/- plus visit)

Now the machine is lying useless because it the electronics need to be resettled.

It is very hard to believe that a circuit, which was not even touched more than once can get spoilt in 2 years!! I feel cheated to have trusted this brand for quality, even cheap chinese products have better quality.

I suspect a foul play as well where the technicians are trained to break the bottoms probably.

All in all, it is holding the customer at ransom after they spend through their nose to buy a premium product under a false promise of quality.

Requesting hul to look into this issue and provide a solution, at earliest

I have pureit mineral ro uv classic, i have to spend 4000 to 5000 every year for maintenance it's about 50%of machine cost. Recently on 02/07/2020 i called them for servicing, one of the person came he changed sediment filter and charged 550 but problem of slow water rate didn't solved, he again came on 10/07/2020 this time he said me to change membrane for that he sold one gkk kit to me but he changed only membrane, that's fine machine started working. But on 06/08/2020 red signal shown by machine, they again came and changed gkk but this time they said now your pump is not working. I was confused because it was working before changing gkk then why it is not working now. They replied its happen some time when we change gkk. So is it company policy that every time you have to say that some part is not working and ask customer to buy?

As we using this pears soap for 10 to 15 yrs nowadays Skins become dry n it's starts iching, kindly look into the matter as there is some different between I use earlier n now.

I replaced gkk2 as per guided alert system by paying rs 3800 + visit charges. However its not even a month with in minutes it switches off by itself. When complained multiple times to customer care, each time i get to hear different answer. One person said smps has gone. It is rs 1200. Then after they said they need to get the stock it is out of stock. Again i called customer care complaining about the issue. This time a different executive says, it is not smps problem it is circuit problem.
Every time we have to pay visit charges but no solution till now. Money spent on gkk2 around 4100 is also waste now. Please advise.

My pureit ultima ro uv problem is gkk2 blinking after calling customer care my gkk 2 kit change after 1 day same issue gkk2 is blink then i call to same person(PURE IT engineer) he said there is another problem about circuit problem i already paid to gkk2 price 3750 . pure it engineer say about yet another circuit which cost around 5500 . so i feel it is much cost same issue

Complaint no. Co[protected] on 8th of july. Till now nobody is bothered to complete the call. Whenever i call the call centre, there are only 3 replies:
1. Sorry for the inconvenience.
2. I will escalate the call
3. My senior will call you in 20 mins.

If senior have to call back, which is not happening, why juniors should answer the call. Every one is sitting under the disguise of corona. Worst service.

Plz my salary sipl

I have informed your executive several times for replacement of my water filter but the person unable to home last 7 days. I am following with him from last Sunday but one week past away he did not come at home.

Address Kolkata
Baranagar Gopal Lal Thakur Road Duyerpally.
Kolkata -700036

Since last Friday I have raised 2 service requests and written to the complaints email and escalated to the head of service but my PureIT Marvella UV water filter germ kit has not been replaced. Soon it will stop working and then we will be forced to make other arrangements for drinking water. What is the point of spending 8000 on a water filter which cannot be used due to inability of the company to attend to a routine matter such as replacement of a filter when it's life cycle is exhausted?
Please contact me on [protected] if any timely solution can be found.

I have replaced two machines in three years. For the current issue, they replaced gkk2 and charged 3800 in feb 2020. It suddenly stopped working in mid of june, technician said that adapter was to be replaced and charged 2290. Within 2 days it stopped working again and now they are saying pcb has to be replaced and asking for another 5500, this is terrible service.

To,
The respected hindustan unilever team,

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते हैं r/sir मुझे अपने distributor (Ramji dass roshan lal) ambala के बारे में कुछ बताना चाहता हूँ! ना ही मुझे इस distributor से कोई पूरा माल मिलता है ना ही कोई स्कीम का माल मिलता हैं! सारा स्कीम का माल बाहर ब्लैक में महंगा बेच दिया जाता हैं हमें तो माल तक नही मिलता! हम बहुत तंग आ गए है मुझे पिछले कुछ महीनो से बिल्कुल भी स्कीम का माल नही मिला!
Tresemme shampoo जिसके साथ brush free था
Lakme face wash 2+1 वाली स्कीम
Lakme face wash जिसके साथ nail paint free थी हमें ये स्कीम वाला माल नही मिला! ऐसा और भी बहुत सा स्कीम वाला माल हमारे पास नही पहुंचा और ब्लैक में सेल किया जा रहा हैं!

मैं नही कहता आप मेरी बात पर विश्वास करें! आप अपने किसी भी officer को ambala city भेज कर पूछताछ करवाइए कि कितने दुखी हैं इस डिस्ट्रीब्यूटर (Ramji dass roshan lal) और भी दुकानदार! आज तक हमारी शॉप (Yashika gift gallery, manav chownk, ambala city)पर आपके कभी किसी t. S. O या f. S. C. E ने पिछले एक साल से visit नही की! हम अपनी समस्या किस को बताये!
आपसे निवेदन है किसी checking officer को यहाँ इस distributor को बिना बताये भेजें और किसी लोकल offircer को checking के लिए ना भेजें! Customer हमसे स्कीम वाला प्रोडक्ट मांगते हैं हम उनको बार-बार क्या जवाब दें! आपके दुवारा भेजा गया officer checking करेगा तो उसको पता चलेगा कि shopkeepers को कितना माल मिलता हैं!
आप ambala city के और भी shopkeepers से इस distributor के behavior के बारे मे पूछताछ कर सकते हैं!

Ac में घर बैठ के मुफ्त कि सैलरी ले रहे हैं ये लोग! Hindustan unilever को पीछे कि और धकेल रहे हैं नाम तो hindustan unilever ltd.का ही खराब हो रहा है!
मेरी आपसे humble request हैं कि जल्दी यहाँ जाँच करवाई जाये! ताकि हम customers को भी स्कीम के प्रोडक्ट्स देकर खुश रख सके!

धन्यवाद!

Ashok sachdeva
Shop name - yashika gift gallery
Address - manav chownk, ambala city, haryana.
Mobile no.[protected]

To,
The respected hindustan unilever ltd. Officers team,
Mumbai.

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते हैं r/sir मुझे अपने distributor (Ramji dass roshan lal) ambala के बारे में कुछ बताना चाहता हूँ! ना ही मुझे इस distributor से कोई पूरा माल मिलता है ना ही कोई स्कीम का माल मिलता हैं! सारा स्कीम का माल बाहर ब्लैक में महंगा बेच दिया जाता हैं हमें तो माल तक नही मिलता! हम बहुत तंग आ गए है मुझे पिछले कुछ महीनो से बिल्कुल भी स्कीम का माल नही मिला!
Tresemme shampoo जिसके साथ brush free था
Lakme face wash 2+1 वाली स्कीम
Lakme face wash जिसके साथ nail paint free थी हमें ये स्कीम वाला माल नही मिला! ऐसा और भी बहुत सा स्कीम वाला माल हमारे पास नही पहुंचा और ब्लैक में सेल किया जा रहा हैं!

मैं नही कहता आप मेरी बात पर विश्वास करें! आप अपने किसी भी officer को ambala city भेज कर पूछताछ करवाइए कि कितने दुखी हैं इस डिस्ट्रीब्यूटर (Ramji dass roshan lal) और भी दुकानदार! आज तक हमारी शॉप (Yashika gift gallery, manav chownk, ambala city)पर आपके कभी किसी t. S. O या f. S. C. E ने पिछले एक साल से visit नही की! हम अपनी समस्या किस को बताये!
आपसे निवेदन है किसी checking officer को यहाँ इस distributor को बिना बताये भेजें और किसी लोकल offircer को checking के लिए ना भेजें! Customer हमसे स्कीम वाला प्रोडक्ट मांगते हैं हम उनको बार-बार क्या जवाब दें! आपके दुवारा भेजा गया officer checking करेगा तो उसको पता चलेगा कि shopkeepers को कितना माल मिलता हैं!
आप ambala city के और भी shopkeepers से इस distributor के behavior के बारे मे पूछताछ कर सकते हैं!

Ac में घर बैठ के मुफ्त कि सैलरी ले रहे हैं ये लोग! Hindustan unilever को पीछे कि और धकेल रहे हैं नाम तो hindustan unilever ltd.का ही खराब हो रहा है!

मेरी आपसे humble request हैं कि जल्दी यहाँ जाँच करवाई जाये! ताकि हम customers को भी स्कीम के प्रोडक्ट्स देकर खुश रख सके!

धन्यवाद!

Ashok sachdeva
Shop name - yashika gift gallery
Address - manav chownk, ambala city, haryana.
Mobile no.[protected]

Dear sir/madam,
This is Parameswar choudhury from cuttack(odisha) beg to state that I put a complain in ro care on last friday(Complain no-cmpl998675) and now this is already 5days gone but no service provide us. I think you peoples think we people beg you for free service. In last 5day I have done almost 20 to 25 calls but no respond. One of your employe number given by your customer service name as aswini ji([protected]) is one of the most negligible person of your company. In last 2day I have done approx 15time call to him but he dont receive my phone and not even seen my massage till now in whatsapp. Last 8year we people use pureit and now I think I have done a grate mistake by select pureit.

Now you peoples give me solution what to do???

Regards
Parameswar choudhury
Registred mobile- [protected]
Cuttack
Odisha