PureIT / Hindustan Unilever Complaints & Reviews

Complaint number co[protected]
This issue is almost 3 weeks old now, i have a marvella uv purifier unit and it all started when i contacted the customer support team to get the csf replaced. The first technician who attended was ill-manerred and did not behave properly with my wife, secondly he did not inform anything about crack that the barbell has, he replaced csf and left. He also did not inform to keep the water flowing for few minutes once csf is changed (In past all technicians had informed this), then he gave excuses for not able to come and fix the issue.
A formal complaint was raised and entire issue was explained to the customer support representative. A senior technician was aligned and he visited my place on 16/06/2019 sunday and advised me about damaged barbell which would cost approx rs. 2000/-, i refused to pay so he helped to connect with his supervisor who came with a brilliant idea to sell his product i. E. Buy a new unit and they will offer me discount of the service i got while changing csf for old unit. Simply great..
I then emailed to the company's email address and yet to hear anything from them. However, another technician visited my place and tried to fix but was unable to do so, he then advised me that he will talk to his senior and inform me what can be done. On 26/06/19 i was informed that they will replace barbell free of cost as it was company's fault. Last saturday technician visited my place and tried to fix barbell, but no luck. He advised he will come back again and fix it, entire week has passed now still response from them.
I contacted on the same number but now he is saying, other guy came and will arrange someone to contact me.
This has been almost three weeks now and hence want to highlight this here. Further the company person and technicians are not confirming what have they done with the first technician who replaced csf and what action has been taken against him

I have purchased pureit marvella ro+uv on 21st feb 2018 and now on 24th june 2019 it stopped working.

I have booked a complaint for the same and the support representative visited my machine and said that the circuit board is not working and causing issue. He advised that it needs to be replaced and that will gonna cost me somewhere between[protected].

I have asked how can the circuit could get infected but he haven't any asnswer for that. To get my machine fixed i haved asked him to replace the faulty part, but he said that the part is not in stock and i have to wait for another day.
From last 4 days i am waiting for the same.

Due to this i am purchasing water from outside or borrowing from the neighbours from last 4 days.

My question is, how can a machine become unresponsive in that short time and become a burden. It looks selecting hul pureit product was the worst choice i have made.
My brother is using aquaguard and that is working fine from last 4 yrs without any issues and even customer support service is far better.

Sir in reference to my earlier complaint your service centre taj service. Mob no +[protected] contacted me (On saturday 22 june) and gave esurance that they will send their mechanic to my home on monday 24 june. To solve my problem because next day is sunday. Today 25 june. They never sent their mechanic never reply my call. The service man attanded my home to change the battery is mr. Sunil rai. His mob no is [protected]. I called him repeatedly but each n everytime he gave reply i will visit tomorrow sir what should i do now. Is this the service of your company? Now i'm fad up.. Shall i go to consumer court to solve my problem.. Please do needful otherwise i will have to take other action..

I purchased a HINDUSTAN UNILEVER Pureit Advanced Germkill Kit (3000L) for WATER PURIFIER(23L) for Rs 990/- on 07/05/2019 from City Varieties, Burdwan. The representative from City varieties replaced the Advanced Germkill kit on the same day. But the battery indicator has become completely red on 17/06/2019 and overflowing of water from the Water Purifier has occurred.
The total number of members in our family is six (6) and drinking water consumption is approximately 15 litres per day. So the minimum life of the Germkill Kit is expected to be 6 months for our family. I expect a free of cost replacement of the product from the company as early as possible

I called pure-it customer care for the replacement of the filter, they said the technician will call and visit in 72hrs for replacement after 72hrs i called again & have been calling everyday as they say that they will send technician in priority basis within a day. It's been a week now. The calls are charged and 21st jan i called & the agent mr. Naidu said he would make a follow up call to check the technician visit, but no calls from technician or mr. Naidu.

Sir I have pureit classic model.i have purchased new kit of battery of 3000 liter on 13 June 2019. Your service person has fit the same in my machine. But after his went the water likage problem arrived.the water is going over flow from transparent part of machine.i immediately complaint to service person & service centre.they assured me to solve the problem.but now more than 7days past but no one solve the problem.they replied they don't have the part as when part received they will solve the problem. Sir how many days I have to wait, please do the needful.

I have purchased Pureit Ro+Mf advanced on end of October, 2018. After installation we started using it on mid of November. Our daily water consumption is approx 10-12 ltr per day.
We have noticed that the water flow is getting reduced since end of May, 2019. Now, in this month, we could get hardly 3-5 ltrs after a very very long time running this machine.

I have complained Pureit, and their service provider near our locality sent service person at our home. After checking he said, the Ultrafiltration membrane is damaged and also the water flow controller kit is also need to change.
Moreover, we came to know that those all equipment are not under Warranty. What a surprise !!!
A filtering machine's Filter related items are not under warranty.

Then what are under warranty??? - The upper cover box(that is of plastic), only the electrical parts and the Service is free under warranty.

GREAT !!!

We all know, these internal filtration related items are being hampered while using. So, this warranty policy is completely a cheating to the customers. They never tells us that those items are not under warranty coverage. Ultimately a product of 10, 000/- costs around 20, 000/- after 2 or 3 years.

I believe, they puts the warranty terms and conditions by their own. So, our honorable government should look at this matter.

I bought Pureit classic 14 ltr purifier from Manjeri, Malappuram Dist, kerala two months before. After one month o[censored]sage, it started leaking through the Germ Kill kit. The indicator on it is still white colour (not used up which will make it red). Now I realize that the HUL company made this rubbish product with stupid ideas which made most of their customers disappointed.

Dear Sir I purchased the Batter kit in Hanmakonda Local Shop 20 Days Back. My self Replaced It. But It was Not Working. Water Not Filtering. I Have Cleaned Completely and Replaced it back.but Problem not Resolved. So kindly Assist me with the Solution. My mail I'd is [protected]@gmail.com. I hope You People Solve My Problem as soon as possible.
Thanking You
D.Murali Krishna Reddy

I have asked for a HUL associate to come and replace GKK2 during last weel. After he has changed the GKK2, there was leakage issue and control circuit got damaged. Contact no of associate - [protected]. He told me not to report to HUL customer care and call me instead. I did that, he came next day the device was working. He has clened the electric chip the display and after that it started blinking. its not working anymore. When we called him immediately, he asked us to wait till morning and assured us that it will work in morning. He came next day and told us that the part is faulty now and needs replacment at 5500/- INR. This is purely due to his fault. I raised this to HUL customer care. I feel cheated as this is due to fault o[censored]ntrained assoicate of HUL. From last 8 days we are drinking purchased water and HUL is only promising to send senior engineer but sending no one.

I just complained about pureit product..i bougt it for 19000 and in one and half year its circuit is not working it should be replaced and will be charged 5500..why should i pay money for faulty circuit if doesnt work for even 2 years whats the use of product..i raised a complaint i dint get a solution but complaint marked as resolved..they forwading my complaint it to their service man ..that service man saying we will charge 5500 i[censored] want we will replace else be quiet..how can my complaint is in resolved mode..

Hi Srinivasan/Team,

I have received below message from your team on May15 regarding my complaint . So far no one visited and I had received a call from one of the service center, after taking the details over the phone they said it’s an issue with power adapter.

It’s been 15days no one bother to give the update from Unilever, as it’s an essential needs for day to day requirement. Now I have to depend totally on external water source.

It’s really unsatisfying to know the kind of service I have receiving after so many calls to Pureit customer care still no one bother to provide the resolution on it. I will make sure this would be socialized on different social media platforms.

Below Message received on May155019
: Thanks for registering ur Complaint CO[protected] with Pureit. Our Service Technician will visit u within 24 HRS. Pl call [protected] for any query:

I already bought a Advance Germ Kill full kit 3000litre in the 24 April'2019by Rs:1099/- From your Companys service Provider"Karuna Enterprise" from kolkata location area.Last 3-days that filter was not working it's become red as indicator board.Problem is that your authorized serivce provider name provided earlier is not providing my Advance Germ kill kit 3000 litere kit, they told me they can provide only 1500 litere as a replacement purpose they said it's a company rules.When am paid the money for 3000litere germ kill kit earlier, they why should i compromise..It's your company default product, that they are provided us.it should be better that you will replace by 3000lite advance germ kill kit with the older one.Otherwise, you company will big pay for that.

A year ago i purchased pureit ro+mineral, recently there is a indication for changing sf, so we called customer center and they said since warenty over this service will be charged.. So i accepted. And service person inspected pureit and control circuit and said control circuit is damaged and 5500 will be charged to replace it.. If a product doesnt perform well for 3 years.. Why to sell it in market.. Seen many similar complaints on pureit.. Can you please suggest us what to do.. Or take necesary actions to solve this.. If i pay 5500 i can get bislery water cans for two years.. This worst products either to be banned or to be rectified.. If issue is not resolved then will proceed legally..
If any others facing same issue please reach me @ [protected]@gmail.com

I bought pureit mineral ro +uv 1 and half year back. For 19000 after 1 year 5 months its started blinking change sf in red color..so i called pureit customer care asked for service since its warranty over they said they will charge 350 ..then later they came to home and said control circuit is gone..need to replace ...5500 for replacement charges..what the hell with these people if every 1 and half year circuit board goes bad..that too a product which they claim as best product not even sustain for 5 years..with 5500 i can buy mineral water for 2 years.i just want necessary action to taken on these people..i planning proceed ligally by filing a case againest them..many people facing similar issues ..please mail me people with same issues we can proceed ligally [protected]@gmail.com

Sir Maine 24May ko Pureit Demo ke liye Requst diya Tha ki wo aakar check karle Mere ghar KA TDS Kitna Hai Or Mujhe UV Or RO Lena chahiye But Mujhe Abhi tak KOI Response nhi mila Hai Or Mai continously apke customer care ko call Kar raha Hu Par Wo Bhi Sirf Ye keh rahe Hai daily ki Humne Follow Up Kar diya Hai Tomorrow Apke yaha Wo aa Jayega or Call aayega But Aaj tak nhi aaya. Or Please Sir Ya to bhej Dijiye YA Mera Request cancel kijiye. Or Agar Mai Aapka Pure It leta Hu or uske baad KOI problem hoti Hai to Same yahi problem hogi na KOI Response nhi milega Apke Taraf se. To kya fayada Aapka Water Purifier lene KA.
REGISTER MOBILE NO - [protected]
EMAIL ID - [protected]@GMAIL.COM
COMPLAIN NO - CO[protected]
ADDRESS - VILLAGE-KOCHADHI, , P.O-SARENJA, P.S-RAJPUR
PIN CODE 802114
DEEPAK KUMAR SINGH

Hi,

I own pureit ultima ro +uv and 3 months back my purifier's water dispensing button is broken out and after that i contacted customer care many times around 6 to 7 times but i hardly got any response. I had escalated to general manager as well still there is no response. I have lost all the hope i had on pureit and hul. After spending 24, 000 for purchasing the purifier, i am still buying water from outside which is very disappointing and irritating.

Pureit or hul team please look into this asap

It's not even been two years since i purchased pureit ultima ex ro+uv. Recently saw a red bar in display and called up customer care to inform about the same. After inspection, initially technician told it's display issue later later he confirmed it's control circuit issue, for replacement it will be charged 5000+ inr.
I came across multiple similar issue reported by other customers. I think pure it is designing products which will fail after few months to make more money out of costly product replacement.
Every year we spend around 10000 for kit replacement. This is ridiculous. One year of product maintenance is more than the product cost. I need pureit to look into this matter and help me.

Phone: [protected]

Regards,
Vinod

I own a marvella ro. From last week it stopped working and on registering a complaint, a technician from your local service partner madha agency (Chennai) inspected the machine and he told that the power adapter has stopped working and he asked me to change the machine and get a new one since there is no stock and they didn't receive the adapter for 3 weeks from hindustan unilever itself.

Damn, why should i change the machine just because you don't have stock of the adapter? The cost of the adapter is 1800 inr. Why would i get a new machine by paying extra 10, 500 bucks?

This is horrible customer service by hindustan unilever. I even mailed srinivasan. M (Service head of india) regarding this, no response till now. What's the solution for this?

Complaint no 34548768
Since when i have bought this product product cost 17k) i had issues. Every time technician came asked me for 2k or 3k rupees. Well this is a good business policy, one clap for that. We are here really suffering from the bad product what you have delivered to us (Utterly disjointed with the product and services). Water is a essential thing making money out of this kind of evil thing. Last 2 years i made 9 compliant for which i have paid 19k, product cost is 17k, so after summing up oh my god 36k i have paid for water. And last week your technician said beautiful words — your product gone (See after paying 36k) you need to purchase another another one, wow. Another hindustan unilever another pain ding ding. Some time i thought why jet airway closed then i mate people like you and realized "the things you own will end up owning you"

One request please take your product (So called purifier) from my home.& please don't hire bad engineers (Like you)