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PureIT / Hindustan Unilever Complaints & Reviews

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Last updated Feb 25, 2024
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PureIT / Hindustan Unilever Phone Numbers

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1860 210 1000
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91
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+91 92 4310 0100
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+91 92 3050 0500
42
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+91 22 3983 0000
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34

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+91 92 4610 0100
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+91 22 3983 2413

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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
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400099

PureIT / Hindustan Unilever reviews & complaints page 4

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A
Ajnas_aji
Jun 22, 2022
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Bad smell while using Vim gel

Address:Kalamassery, kochi

I bought vim concentrated gel from a nearby store. After washing the dishes with this, the dishes have a strong odor. And this smell affected my hands as well. The stench remained even after washing for a long time with another soap. It has not expired. Probably the whole product in this batch will have the same problem....
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Address:Pune

Dear Team,
I got opened Glow & Lovely Advanced packet which I purchased in DMART CEREBRUM, CEREBRUM TOWER NO.3, B/H MARIGOLD ADLABS, KALYANI NAGAR PUNE-411014

Date of the Incident :19/06/2022
Description: -Fair & Lovely (Glow & Lovely) cut cream packet found
Desirable Resolution of My Complaints: - Request a refund as well as transportation charge also same good product.

Contact Detailsbr...
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D
Darshan.H.K
from Mysore, Karnataka
Jun 15, 2022
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Service for pureit water purifier

Water is completely not flowing from the tap and immediate service is needed. Poor response from the company because I have registered complaint several times to the company long before 1 week. Worst customer support and service....
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N
Neelu Sahgal
from Gurugram, Haryana
Jun 10, 2022
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Water Purifier RO

I am writing this complaint with a hope that some sensible officer would look into the same and take a required action.

Our Hindustan pureit Marcella is just 2 years old and we were not given any service which are covered under warranty.

When we ourselves requested for a visit as some indication was coming on our machine, then we were asked to change the whole set of candles and filters and they took 4500.br...
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V
vaishali m*
Jun 6, 2022
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Water purifier rr nagar

Address:RR Nagar, Architha aithal Aarohi, flat 703 A block, Architha aithal Aarohi, flat 703 A block, Architha aithal Aarohi, flat 703 A block, Architha aitha
Website:Consumercompalaint

We have bought pureit water purifier
6yrs back paying 24000/

Every year we have maintenance of approx 7k to 8k
Nov11 SP enterprises had come for service and adviced us to go for AMC by paying 6100/-, , , which we bought
Service executive told us adapter and motor has become weak and will change in AMC is done.

After all the replacements are done executive say machine is faulty and we will...
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R
Rohit28081991
from Lucknow, Uttar Pradesh
Jun 1, 2022
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Device not working and Technician denied to visit

Address:290/144 PANDEY KA TALAB, AISHBAGH, LUCKNOW - 226004

I am us using PURE IT Ro Max water saver RO+UV+MF ECO recovery technology from past 9 months and it doesn't work properly, in every three months it stop working. Yesterday I raised a complain on Pure it WhatsApp helpline because my device is showing red indication light and water taste is not coming. So they took a time of 8AM TO 11 AM on 01/06/2022 to visit my home but no one came to see my device then I called on Pure it helpline number...
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R
ravi.kiran0925
from Hyderabad, Telangana
May 29, 2022
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Product Issue

Team, i purchased a PureIt product ayear back worth of 20, 000 and exactly after a year it stopped working and the support team says Yes that's how it works. We need to change some filters which is 5000 rs.

It's like 25%of the original product you have to invest every year.. Why this is not mentioned while purchasing.

How legit is this business, 25% of the total product value cost for one single part and mandatory...
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R
Raviasr
from AMRITSAR, Punjab
May 29, 2022
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Water purifier problem

I ordered germkil set for classic g2 RO on 16.05.2022, After just 1 day it started problem again, low filteration, raised complaint within 7 days on 20.05.2022, technician visited and told that it will be resolved, he will return other day, he never returned but suddenly i got text that my complaint hasbeen resolved from pureit(shocked),
On 29.05.2022 i raise the complaint again but i was told i will be charged rs300 for the complaint...
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Address:Talegaon, Pimpri Chinchwad

We have Raised complaint on 2nd May for re-installation of MaxWater Saver (Mineral + RO+UV +MF) Water Purifier at my new address. Your service engineer visited my place on 12th May & told us UV lamp in not working properly. He told that he will visit in next 1-2 days for replacement of filters but till date nobody visited to replace the same.

From Last 3 4 days, we have called so many times your Talegaon center, but they are...
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H
HimanshuGupta2013
from Ghaziabad, Uttar Pradesh
May 3, 2022
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Pureit Marvella RO, frequent issues

I own Purit Mrvela RO, in last 5 years 2 times PCB has been replaced, HULL ROs are pathetic, in 4 years twice they have changed PCB, once Motor, now today they told me that adapter also needs to be changed. in today's date only RO body is not changed otherwise everything inside has been changed/replaced....
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A
anuplahoti
Apr 28, 2022
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No service provided for water purifier

Hello,

I am using Marvella RO +UV water purifier from last 5 years. Before 18 days, it stopped working. I have registered complaint with customer care on 13th of April 2022. But till date 28th April 2022, no service has been provided. I need service at immediate basis.
Details are as below.
Name: Anupkumar Lahoti
Model: Marvell RO + UV.
Address: House no.5, 1st Floor,
3rd main Road, Brindavan...
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P
pradeep goutam
Apr 18, 2022
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Service related issue

12 April complaint by till now technician not visited...
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P
pradeep goutam
Apr 18, 2022
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After sale service(under warranty)

Address:sawai madhopur

1 st time complaint then technician come after 3 months later.
2 nd time complaint 1 months later they solved problem.
3rd 12 April complaint but till now no technician visit.
r.o purifier not filtering water...
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A
avinash chabbria
Mar 29, 2022
Apr 8, 2022
This thread was updated on Apr 8, 2022
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Pureit Ultima Eco

Address:Lotus Flora Apartment, #501, Begumpet, Prakash Nagar, Secunderabad, 500016, MB 8008755090

Water dispensing issues, I have called numerous time and spoken to care team from Pureit and no resolution

worst response...
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P
pappubhaiya agrawal
from Ahmedabad, Gujarat
Mar 29, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
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HUL PureIT Filter Stops Working every month.

I have purchased HUL Pure IT Filter on the date 7th Jun 2021 and since then I have been getting issues with Filter and have registered more than 8 Complaints on monthly basis with HUL, below are the Complaint Numbers registered.
The problem is : Filter suddenly stops working and every single time, the same technician visits and resets the filter however there is no permanent solution.
I have 2 kids in my home and had to be with...
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L
lohani saif
Mar 24, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Substandard after sales services and not clear inflation services.

Dear Sir,

With reference to subject line I hereby want to complaint about the services provided and response from local service provider is really disappointing.

I was using Eureka Forbes Dr. Aquguard but because of i put my trust on Indian brand but now I am really very disappointed with the answers that I am getting from local service provider.
I have purchased Pureit Eeco ultima RO+UV+MF. Whenever...
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A
Anshul098999
from Shillong, Meghalaya
Mar 24, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
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Preused or faulty water filter bought on dated 21/03/2021

Address:Powergrid,Meghalaya shillong.

Dear sir,
On dated 21/03/2021 I have bought water filter Ro from electrocity guwahati
Which was found not as per the standard the water quality drawn out of it is not as per the prescribed standard and not even potable so for that reason I want the replacement of the filter with a new one, no one is listening to me on the call ao I want either refund or replacement with a new one, kindly launch a complaint of fraud against...
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J
juls3107
from Thane, Maharashtra
Mar 17, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reservation

Address:Everest World, Gate No.3, Clover 302, Dhokali

Dear Sir,

MY complaint no. CO[protected] registered on 12.03.2022

I had registered a complaint with pureit customer care on 12.03.2022. I had purchased pureit marvela purifier from Vijay sales in Sept 2021, my purifier is under warranty & its giving me problem from the time i have purchased it. My first complaint was resolved in Jan 2022. But it's been 5 days I have registered complaint & still not attended by...
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P
Panchagiri Sreekar
Mar 12, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Taking the money not providing the candle of pure it

Address:hyderabad,budha nagar,boduppal

He has taken the money for candles of pure it ro+uv he is said to me daily i will come and again said that i will come atleast one day is taking with me rude behaviour on phone call he cut the phone now is not lifting the phone he has taken RS2000 for candle in advance i got this number on just dial .com i sent you screenshot of it payement he given me visting card i have sent that also to you
from nine days onwards he saying that...
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Philip Dhinakar
from Mumbai, Maharashtra
Mar 2, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pureit Max Water Saver - Complaint for Main filter

Address:S.Philip Dhinakar, Plot No 21A,292/1A1B2, Nakkeran Street, Kaaviya Gardens, Phase III, Porur, Chennai - 600 116.

Dear Team,
I am residing in Porur, Chennai. Pureit Max Water Saver 10 L RO + UV + MF Water Purifier with Eco Recovery Technology (Black, White) installed in my house April month 2021. I have changed the main filter two times in this period and from last week machine indicates main filter needs to be changed (Lifetime of filter- 7 months ). Complaint with Pureit customer care made in start of Feb (See the below email ) is attended...
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