PureIT / Hindustan Unilever Complaints & Reviews

I have pureit advanced 23 litres filter..
since 2 days my filter has been leaking but thebattery has not turned red...yet...i bought a new germkill kit and replaced it with the old one...still the filter is leaking water from the compartment..
kindly help resolve this issue

My purit machine had been problem since two weeks i had complaint and sent mail to Mr. Srinivasan M, Service Head – India but no is responding to mail literally i am facing problem about this service.

Please help me on resolve issue.
My No:[protected]

Hello Sir,

I am Bhaskar Mani Kiran from Srikakulam, Andhra Pradesh. Recently my Pureit copper+ water purifier was a problem. The problem is, my purifier is on but water is not dispensed and also red blue green lights are on simultaneously every minute. So, I called Srikakulam service provider Mr. RAVI. They sent technician BALA KRISHNA to my home. Bala Krishna checked my purifier and replaced the adapter then my purifier worked normally. Water was dispensed and also red blue green lights were not showing. Then Bala Krishna called to Ravi. Ravi said that, adapter is 1500 Rs, and the service charge is 300 Rs.

After 15 minutes, Bala Krishna irresponsibly took the water tank inlet pipe and then water fell on wires. After that Bala Krishna connected the two wires without cleaning the water then our house fuse was gone two times. At that time our family members were terrified. Then my purifier stopped and not turned on. I think that time the PCB was gone. After that Bala Krishna went and came with another technician. They both checked and eventually left saying that the PCB was gone. The technician called today and said that your purifier PCB is gone so you will pay 4500 Rs, and the service charge 300 Rs. I called pureit customer care and registered a complaint. But no one can help me.

My problem is, why should I pay for a mistake made by your technician? I Want Justice.

My Pureit Complaint No: CO[protected]

I m pharmacy shop owner Shaurya pharmacy opm Amlai shahdol. I purchased horlicks from kripa traders but unable to return as they are refusing to accept as they left frenchise..pls help

I bought vim concentrated gel from a nearby store. After washing the dishes with this, the dishes have a strong odor. And this smell affected my hands as well. The stench remained even after washing for a long time with another soap. It has not expired. Probably the whole product in this batch will have the same problem.

Dear Team,
I got opened Glow & Lovely Advanced packet which I purchased in DMART CEREBRUM, CEREBRUM TOWER NO.3, B/H MARIGOLD ADLABS, KALYANI NAGAR PUNE-411014

Date of the Incident :19/06/2022
Description: -Fair & Lovely (Glow & Lovely) cut cream packet found
Desirable Resolution of My Complaints: - Request a refund as well as transportation charge also same good product.

Contact Details
Mr.Sandeep Dicholkar
[protected]

Water is completely not flowing from the tap and immediate service is needed. Poor response from the company because I have registered complaint several times to the company long before 1 week. Worst customer support and service.

I am writing this complaint with a hope that some sensible officer would look into the same and take a required action.

Our Hindustan pureit Marcella is just 2 years old and we were not given any service which are covered under warranty.

When we ourselves requested for a visit as some indication was coming on our machine, then we were asked to change the whole set of candles and filters and they took 4500.

The technician left our system faulty as leakage started and then it was rectified.

Some local phone operators are sitting to take the call but do not have caliber to understand the complaint.They are pulling down Company’s image and creating a bad customer experience.

It is a mental torture to deal with such kind of hopeless creatures and who are minting money and giving bad services.They should be called thieves.

I hope someone with brain will read this complaint and take a action immediately.

My machine is still unattended from last 3 days as Your company is short off Senior Technicians. Pathetic service and pathetic experience

Regards,
Sachin Sahgal
[protected]/[protected]

We have bought pureit water purifier
6yrs back paying 24000/

Every year we have maintenance of approx 7k to 8k
Nov11 SP enterprises had come for service and adviced us to go for AMC by paying 6100/-, , , which we bought
Service executive told us adapter and motor has become weak and will change in AMC is done.

After all the replacements are done executive say machine is faulty and we will pay 3000/- buy new water purifier

I am us using PURE IT Ro Max water saver RO+UV+MF ECO recovery technology from past 9 months and it doesn't work properly, in every three months it stop working. Yesterday I raised a complain on Pure it WhatsApp helpline because my device is showing red indication light and water taste is not coming. So they took a time of 8AM TO 11 AM on 01/06/2022 to visit my home but no one came to see my device then I called on Pure it helpline number and asked them to send your technician but he said technician will visit whenever he will be free so I said why have you taken the time of 8AM TO 11AM then he rudely said I can't send my technician now and cut my call.

I mean whenever I called them they behave very rude. Still I am waiting for technician to visit. Seriously I am getting fedup from this company and I will definitely change my RO to some other company.

This is the third time I am facing this issue with my device and whenever technician comes, he always ask for money even my device is under warranty.

Team, i purchased a PureIt product ayear back worth of 20, 000 and exactly after a year it stopped working and the support team says Yes that's how it works. We need to change some filters which is 5000 rs.

It's like 25%of the original product you have to invest every year.. Why this is not mentioned while purchasing.

How legit is this business, 25% of the total product value cost for one single part and mandatory to change every year.

I ordered germkil set for classic g2 RO on 16.05.2022, After just 1 day it started problem again, low filteration, raised complaint within 7 days on 20.05.2022, technician visited and told that it will be resolved, he will return other day, he never returned but suddenly i got text that my complaint hasbeen resolved from pureit(shocked),
On 29.05.2022 i raise the complaint again but i was told i will be charged rs300 for the complaint because i didnt raise it within 7 days.when asked about my complaint there were no answer .IS THIS NEW SCAM BY PUREIT UNILEVER CO. My ro has not been working even after changing all the filters by spending rs 3000 and being asked to paybrs 300 more for the complaint amd earlier complaint has been resolved on their own without doing anything.
Not expected from such a big name
Thanks for registering your complaint
Reference1 -CO[protected]
Reference 2-
CO[protected]

We have Raised complaint on 2nd May for re-installation of MaxWater Saver (Mineral + RO+UV +MF) Water Purifier at my new address. Your service engineer visited my place on 12th May & told us UV lamp in not working properly. He told that he will visit in next 1-2 days for replacement of filters but till date nobody visited to replace the same.

From Last 3 4 days, we have called so many times your Talegaon center, but they are not dealing with us on appropriate way. We don't expect such poor service from reputed company like Unilever.

From Last 15 days, We are facing drinking water quality issue so pls resolve issue as soon as possible.

I own Purit Mrvela RO, in last 5 years 2 times PCB has been replaced, HULL ROs are pathetic, in 4 years twice they have changed PCB, once Motor, now today they told me that adapter also needs to be changed. in today's date only RO body is not changed otherwise everything inside has been changed/replaced.

Hello,

I am using Marvella RO +UV water purifier from last 5 years. Before 18 days, it stopped working. I have registered complaint with customer care on 13th of April 2022. But till date 28th April 2022, no service has been provided. I need service at immediate basis.
Details are as below.
Name: Anupkumar Lahoti
Model: Marvell RO + UV.
Address: House no.5, 1st Floor,
3rd main Road, Brindavan Extension, adjacent to Arekere Mico Layout.
Bannerghatta Road, Bangalore-Pin:560076
Karnataka
Contact number: [protected]

12 April complaint by till now technician not visited

1 st time complaint then technician come after 3 months later.
2 nd time complaint 1 months later they solved problem.
3rd 12 April complaint but till now no technician visit.
r.o purifier not filtering water

Water dispensing issues, I have called numerous time and spoken to care team from Pureit and no resolution

worst response

I have purchased HUL Pure IT Filter on the date 7th Jun 2021 and since then I have been getting issues with Filter and have registered more than 8 Complaints on monthly basis with HUL, below are the Complaint Numbers registered.
The problem is : Filter suddenly stops working and every single time, the same technician visits and resets the filter however there is no permanent solution.
I have 2 kids in my home and had to be with...

Dear Sir,

With reference to subject line I hereby want to complaint about the services provided and response from local service provider is really disappointing.

I was using Eureka Forbes Dr. Aquguard but because of i put my trust on Indian brand but now I am really very disappointed with the answers that I am getting from local service provider.
I have purchased Pureit Eeco ultima RO+UV+MF. Whenever I am getting any problem and registering a complaint always local service provider tells me about the charges to be pid. My instrument is under warrnty and It is giving error of Change GKK. I have already taken Extended warrnty of 2 years.

For branded products like this basic consumables should be covered if it is not covered in warranty of extended warranty then what is the meaning of taking this products or services.

Request you to kindly provide proper support and solution of my problem.