PureIT / Hindustan Unilever Complaints & Reviews

I m pharmacy shop owner Shaurya pharmacy opm Amlai shahdol. I purchased horlicks from kripa traders but unable to return as they are refusing to accept as they left frenchise..pls help

I bought vim concentrated gel from a nearby store. After washing the dishes with this, the dishes have a strong odor. And this smell affected my hands as well. The stench remained even after washing for a long time with another soap. It has not expired. Probably the whole product in this batch will have the same problem.

Dear Team,
I got opened Glow & Lovely Advanced packet which I purchased in DMART CEREBRUM, CEREBRUM TOWER NO.3, B/H MARIGOLD ADLABS, KALYANI NAGAR PUNE-411014

Date of the Incident :19/06/2022
Description: -Fair & Lovely (Glow & Lovely) cut cream packet found
Desirable Resolution of My Complaints: - Request a refund as well as transportation charge also same good product.

Contact Details
Mr.Sandeep Dicholkar
[protected]

Water is completely not flowing from the tap and immediate service is needed. Poor response from the company because I have registered complaint several times to the company long before 1 week. Worst customer support and service.

I am writing this complaint with a hope that some sensible officer would look into the same and take a required action.

Our Hindustan pureit Marcella is just 2 years old and we were not given any service which are covered under warranty.

When we ourselves requested for a visit as some indication was coming on our machine, then we were asked to change the whole set of candles and filters and they took 4500.

The technician left our system faulty as leakage started and then it was rectified.

Some local phone operators are sitting to take the call but do not have caliber to understand the complaint.They are pulling down Company’s image and creating a bad customer experience.

It is a mental torture to deal with such kind of hopeless creatures and who are minting money and giving bad services.They should be called thieves.

I hope someone with brain will read this complaint and take a action immediately.

My machine is still unattended from last 3 days as Your company is short off Senior Technicians. Pathetic service and pathetic experience

Regards,
Sachin Sahgal
[protected]/[protected]

We have bought pureit water purifier
6yrs back paying 24000/

Every year we have maintenance of approx 7k to 8k
Nov11 SP enterprises had come for service and adviced us to go for AMC by paying 6100/-, , , which we bought
Service executive told us adapter and motor has become weak and will change in AMC is done.

After all the replacements are done executive say machine is faulty and we will pay 3000/- buy new water purifier

I am us using PURE IT Ro Max water saver RO+UV+MF ECO recovery technology from past 9 months and it doesn't work properly, in every three months it stop working. Yesterday I raised a complain on Pure it WhatsApp helpline because my device is showing red indication light and water taste is not coming. So they took a time of 8AM TO 11 AM on 01/06/2022 to visit my home but no one came to see my device then I called on Pure it helpline number and asked them to send your technician but he said technician will visit whenever he will be free so I said why have you taken the time of 8AM TO 11AM then he rudely said I can't send my technician now and cut my call.

I mean whenever I called them they behave very rude. Still I am waiting for technician to visit. Seriously I am getting fedup from this company and I will definitely change my RO to some other company.

This is the third time I am facing this issue with my device and whenever technician comes, he always ask for money even my device is under warranty.

Team, i purchased a PureIt product ayear back worth of 20, 000 and exactly after a year it stopped working and the support team says Yes that's how it works. We need to change some filters which is 5000 rs.

It's like 25%of the original product you have to invest every year.. Why this is not mentioned while purchasing.

How legit is this business, 25% of the total product value cost for one single part and mandatory to change every year.

I ordered germkil set for classic g2 RO on 16.05.2022, After just 1 day it started problem again, low filteration, raised complaint within 7 days on 20.05.2022, technician visited and told that it will be resolved, he will return other day, he never returned but suddenly i got text that my complaint hasbeen resolved from pureit(shocked),
On 29.05.2022 i raise the complaint again but i was told i will be charged rs300 for the complaint because i didnt raise it within 7 days.when asked about my complaint there were no answer .IS THIS NEW SCAM BY PUREIT UNILEVER CO. My ro has not been working even after changing all the filters by spending rs 3000 and being asked to paybrs 300 more for the complaint amd earlier complaint has been resolved on their own without doing anything.
Not expected from such a big name
Thanks for registering your complaint
Reference1 -CO[protected]
Reference 2-
CO[protected]

We have Raised complaint on 2nd May for re-installation of MaxWater Saver (Mineral + RO+UV +MF) Water Purifier at my new address. Your service engineer visited my place on 12th May & told us UV lamp in not working properly. He told that he will visit in next 1-2 days for replacement of filters but till date nobody visited to replace the same.

From Last 3 4 days, we have called so many times your Talegaon center, but they are not dealing with us on appropriate way. We don't expect such poor service from reputed company like Unilever.

From Last 15 days, We are facing drinking water quality issue so pls resolve issue as soon as possible.

I own Purit Mrvela RO, in last 5 years 2 times PCB has been replaced, HULL ROs are pathetic, in 4 years twice they have changed PCB, once Motor, now today they told me that adapter also needs to be changed. in today's date only RO body is not changed otherwise everything inside has been changed/replaced.

Hello,

I am using Marvella RO +UV water purifier from last 5 years. Before 18 days, it stopped working. I have registered complaint with customer care on 13th of April 2022. But till date 28th April 2022, no service has been provided. I need service at immediate basis.
Details are as below.
Name: Anupkumar Lahoti
Model: Marvell RO + UV.
Address: House no.5, 1st Floor,
3rd main Road, Brindavan Extension, adjacent to Arekere Mico Layout.
Bannerghatta Road, Bangalore-Pin:560076
Karnataka
Contact number: [protected]

12 April complaint by till now technician not visited

1 st time complaint then technician come after 3 months later.
2 nd time complaint 1 months later they solved problem.
3rd 12 April complaint but till now no technician visit.
r.o purifier not filtering water

Water dispensing issues, I have called numerous time and spoken to care team from Pureit and no resolution

worst response

Dear Sir,

With reference to subject line I hereby want to complaint about the services provided and response from local service provider is really disappointing.

I was using Eureka Forbes Dr. Aquguard but because of i put my trust on Indian brand but now I am really very disappointed with the answers that I am getting from local service provider.
I have purchased Pureit Eeco ultima RO+UV+MF. Whenever I am getting any problem and registering a complaint always local service provider tells me about the charges to be pid. My instrument is under warrnty and It is giving error of Change GKK. I have already taken Extended warrnty of 2 years.

For branded products like this basic consumables should be covered if it is not covered in warranty of extended warranty then what is the meaning of taking this products or services.

Request you to kindly provide proper support and solution of my problem.

Dear sir,
On dated 21/03/2021 I have bought water filter Ro from electrocity guwahati
Which was found not as per the standard the water quality drawn out of it is not as per the prescribed standard and not even potable so for that reason I want the replacement of the filter with a new one, no one is listening to me on the call ao I want either refund or replacement with a new one, kindly launch a complaint of fraud against the owner of the shop Electrocity Guwahati.
Thanks.

Dear Sir,

MY complaint no. CO[protected] registered on 12.03.2022

I had registered a complaint with pureit customer care on 12.03.2022. I had purchased pureit marvela purifier from Vijay sales in Sept 2021, my purifier is under warranty & its giving me problem from the time i have purchased it. My first complaint was resolved in Jan 2022. But it's been 5 days I have registered complaint & still not attended by any of your technician. Am tired of calling customer care & writing mails, am not getting any good reply or help from your pureit customer care. I am not sure about this even could solve my problem. I Am trying my luck if anyone could help me with the same.
Its been 5 days there is no drinking water. I want the purifier replaced witn the new as this 2nd time am facing problem with the new pureit prifier.

if you need i can share the call details & mails that i have sent to pureit customer care.

He has taken the money for candles of pure it ro+uv he is said to me daily i will come and again said that i will come atleast one day is taking with me rude behaviour on phone call he cut the phone now is not lifting the phone he has taken RS2000 for candle in advance i got this number on just dial .com i sent you screenshot of it payement he given me visting card i have sent that also to you
from nine days onwards he saying that i will come today but is not coming atlast is not lifting phone this was complaint
i use to say my family members and another persons pure it is the no:1 company and services tell me now what i should say pure it is no1 or not

Dear Team,
I am residing in Porur, Chennai. Pureit Max Water Saver 10 L RO + UV + MF Water Purifier with Eco Recovery Technology (Black, White) installed in my house April month 2021. I have changed the main filter two times in this period and from last week machine indicates main filter needs to be changed (Lifetime of filter- 7 months ). Complaint with Pureit customer care made in start of Feb (See the below email ) is attended by Madha Agencies, Porur, Chennai. They could not able tell the condition of the filter condition. They are giving some excuses.

My TDS is 770 ppm. Main filter life time is about 7 months. Cost is[protected] Rs . In this case complain in the machine or filter ?

Dear Srinivasan,
Please see the below mails from the start I am facing issue to this machine. Plz look carefully. I am ready upgrade my machine with a different version if it is possible.

This case further continues I would not recommend for any one and even I would not buy again because of this issue.

Regards
Philip Dhinakar
[protected]
Porur, Chennai