PureIT / Hindustan Unilever Complaints & Reviews

We have made complaint for problem in touch panel of the RO on 11.08.20 vide complaint number CO[protected]. After 2days a technician came and told us that company has fooled us by selling this model, this model is not worth buying. Then he opened the machine and pasted the touch panel with feviquick, we resisted him from doing but he continued to do so. Then the touch panel's sensor stopped working, then he scratched the whole touch panel...

Sub : Tricked : Germ Kill Over charged and life /Capacity very short

Name : Suman Immanuel
Order RFS/RFS/8129338
Licensed Service Provider: J S Home Solutions LSP :[protected]
Amount Paid Rs 1250 + Technician Charge Rs100/-

This is with reference to the Germ Kill Kit we had ordered for my Pureit Advanced 23L filter on 3rd October 2020 for GKK2 for an amount of Rs 1250/-. The technician came...

I have ordered samples thru the smartpick program. The courier partner ST Couriers has forged my signature on the Proof of Delivery document and reported as item delivered. The people at HUL are refusing to acknowlege this and claiming reasons like technical issues, will be delivered soon etc. Am attaching screen shot of the POD
There are many cases of such forged signatures mentioned in the comments on the advertisement on Facebook...

I have purchased Pureit RO + UV Gkk2 kit in August 2020 and paid Rs.3500 + installation charges to technician for the same. But today suddenly water started leaking from the RO, as one of the filter bottle got broken.

Today I have registered complaint for this issue, then team told me that their is no warranty for gkk2 kit. If they can't provide warranty for the product, then why company is selling the filter kits on extremely...

I have bought pureit marvella eco filter on 15-jan-2021. Installation team, installed it on 16-jan. From day 1 onwards there is problem in filter, where water leaks from waste water pipe even after tank is full. It continues to leak 24×7 even if no water is used from filter.I had raised a complaint and service team had visited my home "7" times but the issue is still not fixed. Very bad experience, where in service team is not helping us...

I Had Raised Complaint on[protected] After a Day I Had Called Again and they are Saying Address Mentioned is Blore Location but Had Brought 2 Purifier 1 For Mys and 1 For Blr Location and there is no Mention of Mys address. And Engineers are Not Informed me Also After me Saying Mysore Address 3 Times.

[protected] Raised Complaint Again and Got Local Dealer Number and I had called him fot Resolve of the issue he z Directly Saying...

Hi,

Our Marvela RO light purifier is not working, the second led is blinking green and it is not dispensing water. I tried calling on the customer support but i am not able to lodge a complaint from there.

Please send someone to check the purifier and fix the problem.

Name: Suman Ramesh Bidap
Mobile Number : [protected]
Serial Number : RHR[protected]

Please revert soon...

Someone is using my phone number [protected] please remove it from add...

I have purchased pureit water filer on 29-Sep-2018 by paying 16200. Within two months, water was leaking from the unit. The unit was replaced with a unit that was manufactured in May-2014. Now the unit does not work. Unnati, their agent in Hyderabad is asking me to pay Rs7000 towards replacing a control module. Within 2 years, I am being asked to pay Rs7000 towards maintenance of a product that costs 16200. The faulty product manufactured...

I raised complaint with Pureit with Complaint number CO[protected]th Dec) for water leaking issue. Next day Satish (Purit Technician) came and told me that i need to get Carbon Filter chnage. He changed water filter and charged me (1500).
Same day in evening water started again leaking from water purifier and we called again Satish to check. He came again with Other technicain and did something. Asked me that it's need add pressure...

As I go through these complaints already on board, I think I too should bring out my issues in this forum.
I too Pureit ultima RO +UV, just 4 years before bought. Every six months the GkK 1 or 2 goes off. The agency assigned to this area comes with the spare parts which do not have the brand name or logo in it, every time. I noticed this very recently when I visited their web site. When I complained the customer care and requested...

Hul pureit ultima ro+uv has faulty circuit board which is also known to manufacturers as defective part ... I am using it since 2 yrs and I am changing gkk 1 and gkk2 kits regularly and all service s are done at correct time, but finally after 2 yrs suddenly one fine day without any fault the circuit board got currupt and all lights are blinking regularly . It is even worst than Chinese part .
Service professional said ultima has...

Hi HUL Marvella RO service team

I have contacted service agency in pondicherry. 2 months before
. I had received a call after 2 weeks from the service center, after taking the details over the phone they said it’s an issue with power adapter.It has to be changed

It’s been 60 days no one bother to give the update from Unilever, or local service team as it’s an essential needs for day to day requirement....

Hi HUL Marvella RO service team

I have contacted service agency in pondicherry. for past 2 months
. So far no one visited and I had received a call after 2 weeks from the service center, after taking the details over the phone they said it’s an issue with power adapter.

It’s been 60 days no one bother to give the update from Unilever, as it’s an essential needs for day to day requirement. Now I...

How can there be either leaves or feathers in the chamber from which we drink water from the tap?
Has the filter broken down? Please send your service techie to resolve the issue. Two senior citizens drink that water. The kit cannot crash in one month ?

Details:
My name: A Sattar Mobile: [protected]
Germkit installed on 13 Oct 2020
Amount Paid :1050 Ref:CU8326505 Turbo 3000 Ltrs
Name of service...

CO[protected]

My RO is not working, I have been trying to call customer care number for last 3 days its not connecting, unable to place complaint from website as it does not send me otp.

Every year I am spending 3k for service and filter but that did not pay off. For last 3 days I have spent 500+ in buying water bottles.

Its been a pain buying pureIT RO . I would now have to go with an external...

I purchased 2bottle of the above mentioned produc from flip kart, but
Date of manufacture and information regarding best before not given.How shall we know about the expiry date.So we cant use the product.
is it a duplicate product....

My grandmother hold shares in Unilever. However, to demat these shares, she needs duplicate share certificate, since the original one has been lost. It was bought more than 20 years back. However, I took all the necessary steps mentioned by the investor relation department o[censored]nilever. They told me to send request letter to Karvy Fintech Hyderabad. I have done all steps and then there is no reply to my mail. All the contact number mentioned...

We brought a Hul pureit Ecowater purifier in the month of September at 14800rs. Now it's just 1.5 months and the Hul technicians visited 3 times due to various problems. And now in just 2 months the Germ kit GKK has failed. We have been going around in circles and it's just enough now. Please refund our money as it's just been 2 months and the product is in warranty.

Attaching the screenshots.

Regards
Amit...

My father has been using Pears for more than a decade now but off late we have come across a lot of fake ones. A particular batch of Pears Bathing Bar (pure and gentle) smells more like phenyl and has caused skin reaction on my father's body. This is a huge disappointment.
I hope there should be some solutions regarding this complaint
Product no- F 2 C4
Manufacturing date- 06/05/20
Expiry-4/05/22...