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PVR Cinemas — Complaining regarding wrong commitment
I visited lulu mall PVR, Lucknow today, I purchased ticket offline, ticket maker ask me price even higher than it is showing online on book my show, when I ask her why is there so much gap in between prices she said its because we are including taxes BT I don't understand how taxes making difference of 120 Rs in same catergy of ticket, anyhow I purchased it from her then at end after printing ticket she said I have added meal in your ticket worth rs 150, then I understand she did wrong communication to me, what she did is she wanted to sell ticket with meal but she did this by misleading me, if she would have said this in starting that I would denied it for meal in my ticket, so my point is there is no compulsion for customer to add meal in movie tickets, there is always an option to this, she should have give me option but she mislead me by saying we add this much charges here in Lulu, I wasted Rs Rs 265 More as because of it because ticket price was only 475 I got to know this when I received online ticket details on my watsap, Its about wrong commitment, I hope from PVR to take action against this its not about money, its about trust and commitment
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PVR Cinemas customer support has been notified about the posted complaint.