PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 25%
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486
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
25%
Complaints
486
Pending
148
Resolved
110
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (76)

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PVR Cinemas Customer Care related pictures (76)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — Bad Transaction

 Nabajyoti Hazarika on Apr 28, 2017
Hi,

I booked three tickets for Bahuballi 2 through PVR website online. They deducted 746.52 rupees from my credit card but i didn't receive any confirmation mail regarding booking of my tickets. Later I received a mail regarding bad transaction from feedback@pvrcinemas.com stating that a bad transaction occured in my account. So If my tickets are not booked, I want the money to be refunded ASAP.
Transaction ref number: 711716642918
Deducted Amount: Rs. 746.25
Email ID: nabajyotihazarika7@gmail.com

Regards,
Nabajyoti...
Complaint comments  Read comments Complaint category Online Shopping

PVR Cinemas — Ticket reservation cancelled without resaon

 David Boon on Apr 27, 2017
Even though we had reached 1.30 hour before the show time to collect the tickets .. we were said the booking is cancelled without any proper reason and prior notification. I even have video proof to show PVR employees selling ticket in black to others ..
Thanks for choosing PVR. Booking ID: 7566000 No Of Tckt: 4. For BAAHUBA-HI on Thu, 27 Apr, 2017 10:00PM at KORAMANGLA (AUDI 9). Please collect tkts 45 mi...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Fraud done in giving tickets

 vk sagar on Apr 27, 2017
Since 3 days, I am searching to purchase tickets for Bahubali 2 movie in PVR, SUJANA FORUM MALL.
When I enquired about tickets. Management had informed me about giving tickets directly at FORUM MALL at 10 a.m on 27-04-2017.
I went to Theatre stood in row and after giving approximately 1000 tickets Theatre people told tickets for 27, 28 have got finished.
Moive is playing in 8 screens with approximate 300 seating capacity per screen per show. Overall there should be 9600 seats per day for 4 shows.

So my question is what happened to remaining 8000 tickets for...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Unable to use pvr valid m-coupon code

 sarang dalal on Apr 27, 2017
Dear team,

I have pvr m-coupens with me and when i tried to book pvr cinema for date 29 april 17 - saturday show @ pvr pimpri pune location and tried to apply one of my m-coupen code which i have then system shows message like "this code has been expired" even though the code is in valid date period.

Second thing is that, when i tried to apply on day - before (I. E. Friday) for same pune location booking same message again appear.

Horrible thing is that, then i tried to book the ticket for sunday show but changes the location from pune to nanded then...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Baahubali 2 - bulk booking

 Meghana Kiran on Apr 27, 2017
I sent an email to 'admin@pvrcinemas.com' and 'feedback@pvrcinemas.com'' on 28th March 2017 requesting for bulk booking for Baahubai 2 on April 28th 2017 for PVR, Inorbit Mall, Hitech City- Hyderabad. I received a reply from Mr. Jagath Ravikumar on 5th April 2017 with the quotation and the last sentence of the email clearly states " The commercials given above are tentative for now as the final schedules will be made as per your confirmation". As per this sentence I called him multiple times to tell him that we are confirming the booking but he backed off in the last minute saying he cannot give...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Booked movie ticket online yesterday and now show do not seen online

 Akashdrive on Apr 27, 2017
Hello there,
I have booked 2 tickets of bahubali 2 for 28 april at 7.00 am pvr arved transcube, ahmedabad theater from book my show. But today i dont see this time of show on same site bookmyshow.com. I am confused about if show is canceled or what.
While i am going to call customer suppoert or other telephonic number, no one response.

Response not get from any pvr contact number. Either is delhi or mumbai number. No any number can response. Even customer service number is useless.

O please kindly make customer service system smooth. Now i need to go...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Ticket sms not came but money got deducted

 Kalyan Krishnan on Apr 27, 2017
My money was withdrawn but i didn't get ticket mail or message

After that i got this mail from my bank can u plz hlp me

Dear kommuru krishnakumar,

There was a successful authentication attempt with your federal bank card 4504 xxxx xxxx 0685 for verified by visa on pvr limited

If you have any questions, please call us at 1800 425 1199/1800 420 1199 (Toll free from india) or 91-484-2630994 (For customers from abroad) or email us at contact@federalbank.co.in

Regards,
Federal bank...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — 3d glasses not available for kids

 prabhat khanna on Apr 19, 2017
Dear Team, I really love the charisma of pvr cinemas but I was really disappointed when my experience of watching baby boss with my kid was ruined at pvr dehradun. The ticket you charge is 275 rupees per person but the 3d glasses are not available for kids. So pls provide 3d glasses for kids as you charge them in ticket. The quality of normal 3d glasses is also bad..pls help in this asap..
Prabhat khanna 9839609095...
Complaint comments  Read comments [1]Complaint category Insurance

PVR Cinemas — Regarding baggage counter

 Suchisuvra Biswas on Apr 18, 2017
I have been visiting PVR Diamond Plaza for years. For few days the authority here is denying tickets to people who are carrying bags. Is this the way you deal with customers? We cannot enjoy a movie just because of a bag. Isn't it too weird? Please take a step against PVR Diamond Plaza or else should we go to the consumer forum? I am missing all the movies please take steps....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Tickets

 Hims1234 on Apr 15, 2017
My name is Himanshu and I live in Jalandhar. I want to file a complaint against PVR Cinemas. Today I visited MBD Mall in Jalandhar City to watch a movie in PVR Cinemas. The price of the ticket was 190 rupees but when I asked for the ticket they told that the prices rupees 290 which included 190 rupees for the ticket and hundred rupees for popcorn and cold drink. When I told them that I do not want to purchase the popcorn and cold drink and just want the ticket for 190 rupees they told that it was compulsory to purchase the edible items. Clearly this is the violation of the right to choose under...
Complaint comments  Read comments Complaint category Movie Rentals

PVR Cinemas — Sharing of my contact details by PVR staff with strangers

 Siddhartha Gupta on Apr 13, 2017
I had booked a ticket for a late night show at PVR Logix (Noida). A few hours before the show, I received 5 calls from a stranger who claimed that he got my number from PVR staff at the cinema counter, and that he wanted to exchange one of his seats for mine.

How and why did the staff share my contact details with a complete stranger? Are they authorised to do so?

If suppose it were the contact details of some lady, who was then stalked by these strangers, would PVR take responsibility for the same?...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Security insensitivity and lack of knowledge/ discrimination

 padmasun31 on Apr 8, 2017
This happen on the8th April 2017 at the PVR cinemas, Orion Mall, Bangalore.
My son is 9 years old and a US Citizen. We have recently moved back to Bangalore for our kids to learn about our country and the great culture we believed for so many years we lived abroad. Today was a shame to what my belief. My son who is 9 has severe food allergies to peanuts, treenuts and sesame. I had food for him that always carry with me where ever we go. I do not want my son to be discriminated because of his food allergies. I was stopped by the security before entering to movie hall, my back pack was checked...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — PVR cinemas at Elegant Mall, Hebbal

 Rakeshnair87 on Apr 8, 2017
Sir, I have booked 02 seats for the Malayalam movie '1971-Beyond Borders' and my seat number was G1&G2 for the show at 0930pm on 07/04/2017. During the show after interval, some people interrupted the show and the show was stopped for more than 01 hour 30 minutes. They blocked the exit way and began a protest. Nobody from the theatre management intervened the matter and gave us further information about the show. Being a reputed company, we are having a lot of expectations from you. Therefore it is requested you to kindly get into the matter.

Rakesh AR...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — I need a refund if possible

 Rishika Subhash on Apr 7, 2017
I booked tickets via bookmyshow for a different date mistakenly. So I asked the bookmyshow support if I could get a refund buy they said I have to connet to the cinema. So is there any way in which I can get a refund. Please tell me anything that can be done to get a refund of the same. If not can you change the date for today's show? Please do the needful as soon as possible....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Bookings

 Sylvia Devasagayam on Apr 6, 2017
Hi,

I am writing from Bangalore. Today I booked for a show through book my show and unfortunately chose the wrong date. And there is no provision to make any changes through an execute from bms or pvr. I understand and accept that it's my fault to have overlooked the details but I think there should be a provision to help customers in such situations. I am sure you guys have access to make necessary changes and shouldn't completely overlook the possibilities of human error.

Please enable a facility to be able to make changes to the bookings atleast within 10 or 12...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Scamp

 rkkhan on Apr 1, 2017
Ye jo main batane ja raha hu wo ekdam sach hai muse English ni ati utni ialiye
main hindi m likh raha 10/3/2017 ko morning shift se evening shift tak jo hua hau wo koi soch bhi ni sakta PVR ICONE VERSOVA ANDHERI (WEST) MUMBAI. main candy main kareeb kareeb 50 thousand ka scamp hua hai
aur scamp sab samil the mngr bhi do bhi aur esp to rahte hi hain unke bare m kya batana agr meri baat p yakeen ni hai to m bolta hu management team se
10/3/2017 ka morning se evening ko closing tak ka camra cheq karle sara result saamne a jayga lekin pvr icone k manegar aur do pe bharosa n kare...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — Ticket booking issue

 Amrita Shetty on Apr 1, 2017
Hi,

I tried to book 5 tickets at PVR R-odeon mall, Ghatkopar Mumbai on 31st march at 5:45 pm in the box office with my debit card. But due to some connection failure the tickets weren't booked and my cash go debited.I had to do the transaction again for ticket booking and I still haven't received my refund back. Please look into this and do the needful.

Amrita Shetty
amritashetty93@gmail.com...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — To sale out my booked 8 tickets

 Vidyasagar Pandian on Mar 30, 2017
Hi,

I have booked 8 tickets for the film KAVAN in PVR ampa sky walk by using my kotak debit card of amount Rs.1236 and my booking Id is WJN7N7M. kindly sale out my 8 tickets and refund my money as soon as possible. The details given below.

Movie : KAVAN - AUDI 03

Booking ID: WJN7N7M

Seats: D11, D12, D13, D14, D15, D16, D17, D18

No. of seats : 8

Amount : 1236.00 including tax

Regards
Vidyasagar. P
9884953014...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Rats in the theatre !!! [Resolved]

 abhinavsp on Mar 26, 2017
I had booked 2 tickets for the movie " Beauty and the beast " in Audi 1, seat number q14 and q15 on 26th March 2017 in PVR, Prashant vihar but to my suprise I spotted a rat running on the red curtains besides us. My wife is pregnant. When I reported the matter to PVR staff they were rude and least bothered to solve the issue.
I paid to watch the movie not the freak show.
I want you to take appropriate action.

Dr Abhinav Parihar...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Counterfeited bill [Resolved]

 Jahnu Gogoi on Mar 22, 2017
PVR Guwahati in dona planet puts on flexible rates. It's understandable on weekends, but there is not a clear explanation on the bill about the extra charge amount. The Normal rate for a platinum seat is 150/- but at times it goes up as high as 225/-. I have attached an example of the bill. If you add up all the rate, charges and taxes. It adds up to 150/-, while the bill shows total 175/-. is it to evade taxes?...
Complaint comments  Read comments Complaint category Cinema

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