PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 36%
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604
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
88
down
39

Customer satisfaction rating
36%
Complaints
604
Pending
39
Resolved
209
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (103)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — refund of booking amount.

 Virupaxi Goudar on Jan 14, 2018
I had booked 5 tickets on 24/12/17 for anjaniputra movie for 3.30 pm show at hubli, karnataka, paying rs718 through my sbi bank account. But i did not get tickets due to some net error. I immediately contacted [protected] who assured to refund within 4/5 days. Many times i have contacted this no and i did not get refund. Then id number was given and it was advised to contact feedback pvrcinemas.com and submit extract of passbook for showing noncreedit of the amount. Two days back i have submitted the same but in vain. I request you to check up with the concerned a and make arrangements for credit...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — complaining about unsocial elements during motion vie

 navdeep sihag on Jan 13, 2018
Dear team,

Me and my wife went for movie ' kaalakandi' 11.20 pm at pvr, city centre, chandigarh. Right from the time the movie started there were 5 boys hooting in abusive language and making it difficult to hear ecen one sentence of the movie. We complained this to the pvr representative standing in the hall. He requested the boys to maintain calm. Seeing their complaint, they started to shout more and more loudly and even tried to harass us. We left the cinema hall and complained to the manager. The manager thiugh did his job nicely and asked the boys to leave the show and gave...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — voucher no: lhjj7hb and linux

 govindks on Jan 11, 2018
Yesterday i have visited pvr icon infinity mall in andheri west mumbai screen 4 seat nos: s12/13. At the food counter someone approached us for being a pvr privilege member for which i agreed. I was sent a sms with a above voucher code. Which that same person came to my seat and took it from me. Subsequently i have received a sms that the above voucher has been applied. Which i am note aware about as i have not applied this voucher. Kindly clarify about the same....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — pass expired which is booked for today

 adil saboowala on Jan 4, 2018
My booking is for today an it say pass expire!
More than 10times called coustmer care [protected] but it doesn’t move ahead of language option! Really disappointing was my 1st experience with pvr my
Booking no id - andh[protected]
Class - gold p1, p2
Non of the coustmer care for pvr is getting connected. Now we’re shall we call an complain thair are no mail i’d menstions...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — loyalty points

 Dharmendar Kumar Arya on Jan 4, 2018
This refers to my priviledge membership in name of dharmendar kumar arya, wherein i had purchased 2nos. Tickets (Inr 575 each) at pvr ambience mall gurgaon on 01st jan. 2018. I requested ticket booking to add my loyality points, he took my mobile number but i have not yet got it redeemed to my account. Can you please advise and revert... Please look into and revert...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — harassing and forcing customers to buy combos with the ticket

 Adv Aryan Shaikh on Jan 3, 2018
Yesterday i visited pvr cinemax in nashik city centre mall, my show time was at 12:25 so i went at the box office counter and asked for a corner seat ticket ticket amount costed 110 each so i had to pay 220 in total he asked for more cash. I asked the reason behind it so he told "combo hai sathme" i asked him is it compulsory he told talk to my manager, i was rushing late for the movie so after that i have to search manager for my complaints, its we ho has to struggle for our complaints, somehow manager meet me and told that guy to give the tickets and he was so busy in his attitude that he tentatively...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — cancellation

 Pooja Rajsingh on Dec 29, 2017
Hi,
I have booked 5 tickets for velaikaran movie in pvr ampa skywalk, chennai. I request you to cancel those tickets and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com, but i couldn't able to cancel the tickets. I paid 1032 rupees - 5 tickets, for sunday (31.12.17) 4.10pm show, seat no. D10, 11, 12, 13, 14
I kindly request you to refund the money.
Thank you....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — less pf received

 Ramjee Kushwaha on Dec 28, 2017
Hi,
I am ramjee kushwaha feom alld. Worked for 41 month in 7500 besic and after withdrawl recieved only 68400 whic is less than 41 month calculation plz look in to it.

My pf no is-dl/20029/015280

I should have get 72000 only till 41 month but i have got 68400 only without intrest plz look in to this and do the needfull.

Regards
Ramjee kushwaha...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — refund of the money

 Kishore Kashi on Dec 27, 2017
Dear team
This is kishore k i had booked 2 tickets on 23th december 2017 from pvr application and i paid 663 from paytm but i dint received the ticket. Then i called customer care and informed about this they told 3days it will be refunded. Today its 26 th december but still it is not refunded. I tried to call the pvr customercare it is also not connected. Kindly look on this and do the needful

Regards
Kishore k...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — reimbursement of money

 anishp928 on Dec 27, 2017
I tried to book 2 tickets worth rs 518 on 2 nov. Tickets weren't booked but money was debited from my account. Transaction id[protected]
Last complaint no with pvr-crm[protected]. I have already wrote as much as 7 or 8 complaints to them. They are saying that reimbursement process has been initiated but its been almost 2 months and my money hasn't been reimbursed yet. I have provided them with my bank statement as they had asked. But now i m fed up witg these guys. Pls help me get back my money...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — harassment at pvr cinemas elante mall, chandigarh

 Chumki Biswas on Dec 26, 2017
On 24th dec we had gone to the cinemas for tiger zinda hai show at 9.55 pm in audi 6 at pvr elante for which we had taken extra effort to book 3 gold seats online in advance. At the hall however, while trailers and commercials were being run a couple entered who had deliberately purchased separately tickets and shockingly were forcing us to give up our seats to them for their own convenience. The woman and her husband started yelling and abusing me and my family making personal comments about our background and all this happened in the presence of about 8 of your staff members all of whom i know...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — harassment at pvr cinemas at elante mall, chandigarh

 Chumki Biswas on Dec 26, 2017
On 24th dec we had gone to the cinemas for tiger zinda hai show at 9.55 pm in audi 6 at pvr elante for which we had taken extra effort to book 3 gold seats online in advance. At the hall however, while trailers and commercials were being run a couple entered who had deliberately purchased separate tickets and shockingly were forcing us to give up our seats to them for their own convenience. The woman and her husband started yelling and abusing me and my family making personal comments about our background and all this happened in the presence of about 8 of your staff members all of whom i know very...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — lot commercial ads during show time

 nagaraju.manupuri on Dec 24, 2017
Pvr cinemas is the one of the worst multiplex i have ever went to watch movie as it plays lot of commercials before the show starts and during the interval as well. You might think it is general scenario in every theatre. But, pvr is different from others and reached another level to play commercials. Let me give you an example.

I watched hello telugu movie in pvr cinemas. The length of the movie is 2 hours 11 min. My supposed to start 4:25 and it started after 25min i. E. 4:50. They played commercials for 25 miins and it the same case during the interval as well. After watching...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — valuable things are not allowed inside pvr cinemas

 nagaraju.manupuri on Dec 24, 2017
I went pvr cinemas hyderabad this friday from my office. So, i had laptop and other valuable things with me. My laptop and other valuable to things were not allowed. Neither i was able to cancel the ticket nor i was allowed to take my laptop. I didnt understand when mobile is allowed why laptop is not allowed?
I was told to put laptop in baggage counter. And i dont wanted to do the same as it is my office laptop and it has lot of confidential info. So, i refused.
Who will responsible if i lost my office laptop/data in the laptop or other valuable items?...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — tickets booked and money deducted but tickets did not generate

 Kaushiktusi on Dec 23, 2017
My name is kaushik ghosh and today i have booked 4 tickets online for amazon obhijan for sunday 24th dec, 2017 from pvr avani kolkata site. My money 1016 got deducted from icici bank but tickets did not generate. I had given my email address as kaushik. Tatai76@gmail.com and mobile number is [protected]. But tickets did not come neither to my mail nor to my phone.

Please help at the earliest....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — cancellation of tickets

 Sumiti Jain on Dec 18, 2017
Hello... I wrongly booked 13 movie tickets online of pvr cinemas for date 22 december instead of 24 december of movie tiger zinda hai... Money is been deducted from my debit card but i want to get it cancelled and want a refund... Help me in doing cancellation as soon as possible... Tell me the whole procedure for doing cancellation and getting refund......
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — third class behaviour [Resolved]

 Rajesh Bariya on Dec 15, 2017
Dear sir/medam,

Kindly action your exucutive_name_chandan
Location_pvr_ranip_ahmedabad

Complaine again_third class behaviour and not refunded my 7 ticket of total amount_ rs.1190
Show time & date_7.00 pm.-14/12/2017

Our sarvices is well but last time with your exucutive regarding exepirance is not good.

Regards
Rajesh v bariya...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — force to purchase food [Resolved]

 dsihwar on Dec 1, 2017
On 29/11/2017 show time 5:15 pm we came to pvr bhilai chhattishgarh for watching movie justice league. When we purchase 2 tickets of rs. 118 each from counter then your staff said that you have to purchase tickets with food combo only for rs. 50 each person otherwise we will not give to tickets of movie and i paid rs. 336/- for two person. Is these your pvr service to forcefully collect money from the people. I am very disappointed from these type of your service. Chor chor chor...

It will go to consumer court...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — money debited while booking tickets on app [Resolved]

 harshada bhujbal on Nov 30, 2017
Crm[protected]

I booked two tickets on 4th nov via tez. My money is debited but the tickets are not booked. The transaction details are from: harshada bhujbal (Harshadabhujbal@okhdfcbank) issuer bank: hdfc bank to: pvr ltd (Pvrcinemas@axisbank) google transaction id: cicagidq-ynkcq upi transaction id:[protected]

Kindly let me know the status of this issue. I have still not received any refund in my bank account and i am continously following up with you, hdfc bank and tez. It's now clear that pvr has received the money and yet you are not giving me my refund....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — lack of screening in english

 farheen hatim ali on Nov 30, 2017
I’m from udaipur and it’s higgky inconvenient that after one or two weeks of any hollywood movie releasing, the screenings are only available in hindi. It’s an english movie and the least that you could do is have atleast one english show. I haven’t seen justice league yet because the only show available is in hindi and i refuse to watch that. I understand the need to have hindi shows but it doesn’t mean you have only hindi shows. It has happened with a lot of other movies before and this needs to change....
Complaint comments  Read comments [1]Complaint category Cinema

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