PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 42%
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684
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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101
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44

Customer satisfaction rating
42%
Complaints
684
Pending
48
Resolved
272
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (123)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — lazypay ticket cancellation

 sabalil on May 22, 2018
Hi,
Request for cancellation LPTXID[protected] CRM[protected], The transaction reference No is - VEGA[protected]

I booked through lazypay gateway and the ticket cancellation request was made as soon as within 30 mins.
I am getting continues sms and email from lazypay.
Why I have been asked for payment for no service availed. I have not watched the movie and the service was for book now and pay later.
I am not willing to continue with policy argument.
Please settle your transaction with your vendor....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — cancel my ticket

 Sathha on May 21, 2018
Unfortunately my kids have booked the tickets i don't have any use of those tickets because i don't live in the place where the tickets are booked so hoping u will resolve my problem and credit atleast 50 percent of my money pvr must definitely enible cancellation process for tickets it is a very mandatory one. Thought u get a lot of money first u have to concentrate on customer satisfaction...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — ac not working 05202018

 Madhudodo on May 20, 2018
We came to watch infinity war movie on 20th may 3:30pm show at pvr soul space arena mall, bangalore.ac was working throughout the entire show. We have complained multiple times but no action was taken. We suffocated for 3 hours inside the confined theatre. Public expects a quality service when they are paying for it. We would like a refund against the booking. Why would someone spend hard earned money on such kind of service. We expect atleast this will be treated on high priority and necessary actions will be taken....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — system error

 A san on May 20, 2018
I've been trying to book a ticket every time i go on to the site pvr site it gives me a system error this is happening every time i visit the site. Pvr wasting people's time by trying to book. Why do you create a site which doesn't work when people try to book tickets if your servers are getting overloaded why don't you upgrade them i'm not ready to waste time for a site which doesn't work...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — amount is deducted multiple times but ticket is not booked is this purpose fully done by pvr.

 RoyAmit123 on May 19, 2018
I have booked 3 ticket 2 times, totally 1484 rs debited from my credit card but no tickets booked,
Movie name avengers: infinity war.
Booking date: 18/05/2018.
Show time : 19/05/2018.4.20 pm
Chennai pvr

I can see this problem happens frequently with many user.

Is this done purposefully? Is it a way of cheating money from the customer. If pvr cant support proper transaction they should not be authorized for online booking itself. If this is bug in the website then this is could have been fixed long back, same problem can repeat again and...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — requesting pvr tickets cancellation and requesting refund.

 amitchauhan.bvp on May 18, 2018
Hi team,
I booked tickets for avengers infinity war scheduled for 20 may 2018. But due to some family exegencies we will not be able to watch this show. Please cancel the movie tickets and provide the refund to my account.

Pvr pacific 4dx delhi
(4dx) (3d) avengers : infinity war
Sun 02:20 pm 20-may-2018
Order id : sudx[protected]
Total : 1514.00...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — national anthem

 parth872 on May 17, 2018
The supreme court has reversed the mandate of cinema halls having to play national anthems. And pvr cinemas have still not discontinued the practice of playing it at the start of every screening. This is totally unnecessary and is an instrument of forced patriotism. People who do not wish the stand up are highly inconvenienced. Also, there's a risk of others physically harming them for showing disrespect although it is not at all mandatory to stand up for the national anthem. This practice has become a nuisance and must stop. Pvr cinemas have chosen not to act on it despite repeatedly being alerted...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — wrong movie ticket booked

 rishirich_dix on May 17, 2018
I booked 4 ticket for raazi movie for the date 17may 6:30pm show online through pvr cinema website. But due to some confusion i booked the first ticket starting from screen instead of top row i. E. A10 a9 a8 a7. You are requested to please change the rows of tickets or cancel the ticket
So that we can watch movie with ease. Detail of ticket booking is
Raazi on thu, 17 may, 2018 18:30 hrs, at pvr mahagun ghaziabad (Audi-03), 4 seat (S): classic. - a10, a7, a8, a9. Total amount-rs 566.40, booking id: whhxjn6....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — movie ticket cancellation/refund

 Yash3313 on May 16, 2018
I tried to book 1 ticket of deadpool 2 (2d) for 18 may, 6:20 pm, 2018 at pvr select city walk imax, delhi. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please cancel the tickets and refund the money to epaylater payment method. Please help me out with this issue.

The transaction was done via epaylater.
I have already emailed the issue and order id and booking id to feedback@pvrcinemas.com.
My mail id is raheja3313@gmail.com
Please check my mail and respond as...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — cost price of beverages and snacks

 Erra Naveen on May 12, 2018
The cost price of beverages and snacks is very high as middle class person cannot afford to buy them. They are charging 150 for ticket but they are charging 220 for regular pepsi and 250 for popcorn as it is very unfair to consumers.
We kindly request you to make it mandatory that consumer complaint number is provided on evey purchase of ticket or snacks so that consumer can call directly and the problem will addressed promptly.
Please look into the matter by concerned authority to solve this issue as soon as possible.
Anticipating the positive action at the earliest....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — wrong tickets booked

 kartikey katariya on May 11, 2018
We have booked three tickets for avengers infinity war for 12 may via the pvr cinemas application on 11 may. The tickets booked were shown to be of a wrong cinema ie. Pvr naraina instead of pvr edm. We wanted to go to pvr edm, pvr naraina is very far from my residence and was not my intention to book the tickets at naraina. We dont know what to do, whom to contact. Please help us so as to resolve the issue.
Please contact us and resolve this at the earliest.

Thanking you
Kartikey katariya...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — mistaken booking of movie tickets

 Tia Amoli on May 11, 2018
We by mistake booked 2 tickets for ' Infinity War' though we wanted to book for Razi movie released today (11th May'2018).
This is quiet shocking to know after talking to customer care regarding movie tickets cancellation policy, which stated no option of cancellation.
We are clueless. This is really a bad situation on PVR policy website on such issues....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — paid twice and didn't receive membership yet

 Sushrutha Reddy on May 9, 2018
I have paid twice for the pvr cinemas loyalty membership in my name - sushruta reddy and still i havent received the membership. What is wrong?!

Each time i try to re-login, it still says i am not a loyalty member. I have paid the membership amount of rs 300 twice! I need a refund!!

The worst part is the company doesnt have a proper customer support whichj makes it hard to give a complaint for a resolution!...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — movie print n quality was worst

 Manojmbamishra11 on May 8, 2018
Today I go for avenger infinity war in audi6 timing 5.20pm at pvr phonix alambagh lucknow... Bt the print n movie quality was worst... N the background is all over faded... I hv make a complaint to duty manager Mr Manoj at interval time.. Bt they people just hear n didn't do any thing.. This was my pathetic experience at pvr... Although people was also very disappointed in audi6. Is this the quality for which we go for movie with our family.n pay to pvr... I m very disappointed with today quality N servie provide by the pvr...
Rest up to pvr.. Wht he want...next time i hv to think many time...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — pvr food and beverages charges

 Dipak Lunwat on May 8, 2018
It's absurd. At times the amount of money we spend on food and beverages in the pvr cinemas exceeds the movie ticket charges itself. Government must have control over the movie ticket pricing and food charges. I'm quite aware of the sick entertainment charges that are implied. However, this public loot is unacceptable. Urvashi theatre, one of the oldest and even more comfortable cinemas also provide an outstanding movie experience. I really hope that govt. Helps the consumers....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — ac not working

 Dr. Bharat Jethwani on May 6, 2018
Right now i am watching 102 not out in your pvr nanded. I m regular customer of pvr nanded. Today no ac is working at all. No one is there to listen our complaint at cinemas. Please remove everyone in the screen is complaining and facing issue. Pvr has it's brand name. Please don't spoil it. Hope you will take it seriously

Thanks
Dr. Bharat jethwani
[protected]...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — ticket cancellation in pvr hyd

 Prathyub9 on May 5, 2018
I already booked 3 tickets in back rows but by mistakenly i booked tickets in d7, d8, d9 also. I want to cancel them but unable to do it. Please cancel those tickets.
Please find attached ticket screenshot.
Movie : bharath ane nenu
Venue: pvr panjagutta hyd
Date: 05- may-01:45 pm

Order id: hydb[protected]
Please resolve the problem as soon as possible...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

PVR Cinemas — poor quality food

 Prince Learner on May 3, 2018
I ordered a food combo containing popcorn, coke and a veg burger. Bit i was totally disappointed, when i saw the actual burger.
They have shown burger full of vegetables and cheese in demo picture, but when u see it in actual, it is different.
They have charged rs 415 in which burger is almost for rs155.

Felt cheated after getting the product.
I will be taking this issue further so that they cannot cheat people like this....
Complaint comments  Read comments [2]Complaint category Restaurants & Bars

PVR Cinemas — arrogant and unethical behaviour of security guard nazma khan at pvr infinity malad

 Shipz17 on May 2, 2018
Respected sir,
This is to let your company know about a horrible incident that took place with me in infinty malad pvr cinemas.
I had gone with my family to watch avengers movie in the morning slot of 10.30. However i had a very bad experience at the security counter of your cinemas. Security guard mrs nazma khan who was on duty that so called shift behaved very arrogantly with me and my family as we had requested to know any facility to keep our luggage.
We had a small baby with us and that female just spoke arrogantly saying "cinema kya tumhare baap ka hai". Also she constantly...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — pvr anupam saket complaint

 Sumika Singh on Apr 28, 2018
We went for a movie “avenegrs - infinity war” at 2:05pm on 28th april, 2018 at pvr anupam saket, delhi.in audi 2 the lights were on in between the movie for almost 20mins which caused inconvenience in watching the movie and it happened twice. We complained about it but the staffs didn’t respond. The action was taken after 20mins and we weren’t able to watch the movie. We paid 900 approximately for the movie but it was all waste...
Complaint comments  Read comments [1]Complaint category Movie Rentals

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