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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 7, 2026
Complaints 2487
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791
Unresolved
1696
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints(2487)

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S
susi_m
from chennai, Tamil Nadu
Apr 7, 2026
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BTS live screening chennai April 11

There is no live screening for bts concert in chennai on aprill 11 n 18, this has been happening over a year of not including chennai for live concerts, even though mailing n calling the management team has not taken any steps for the live screening or proper response to the fans. please include chennai for the live screening....
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A
[email protected]
from Bhubaneswar, Odisha
Apr 1, 2026
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Denied entry into movie hall

Address: Utkal Kanika Galleria, Bhubaneswar, Odisha

We booked 3 tickets for Dhurandhar 2 on wednesday, 1st April 2026, PVR: Utkal Kanika Galleria, Bhubaneswar, but we were denied entry because they thought that my sister in underaged. My sister is born on 2008 which makes her 18 this year in 2026. We tried showing them her online adhar card but they did not accept it and we missed our movie and the loss we incurred is Rs 978.06....
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V
[email protected]
Mar 31, 2026
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Super delayed movie start

Hi, I have regularly faced severe delay with PVR cinemas starting their movie. Easily 30 minutes late is very common. I had emailed them earlier. It's utter time waste. And once in a while I can understand. Everytime I faced this issue so I decided to record and mail them. They just said they will look into it. The theatre hygiene was so poor. I have sent them all the proof with photos and videos supporting this issue. The theatres I am referring...
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S
sri chinnadurai.s
from CHENNAI, Tamil Nadu
Mar 25, 2026
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Refund not credited for gift card balance

Address: NSK Salai, Arcot Road, Vadapalani, Chennai, Tamil Nadu

Dear PVR Customer Support Team,

I am writing to raise a concern regarding an incomplete refund for a cancelled movie show.

I had booked tickets for Dhurandhar 2 for the 10:00 AM show on 19th March at PVR, Forum Vijaya Mall, Chennai. Upon arrival, I was informed that the show had been cancelled, and I was assured that the full refund would be processed.

However, I have only received a partial refund...
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I
ISHAN ANAND DESHPANDE
Mar 19, 2026
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Subject: URGENT: Full Refund Request | Dhurandhar Preview | TFALDXB & T3ASFMD | Gross Service Deficiency

Address: Warje, Pune.

Dear PVR Customer Experience Team,

I am writing to formally demand a full refund for the "Dhurandhar" preview show at PVR Phoenix Market City, Pune, on Wednesday, March 18, 2026 6.15pm.

Show Details:
Booking IDs: TFALDXB and T3ASFMD

Cinema: PVR Phoenix Market City, Nagar Road, Pune

Scheduled Time: 6:15 PM – 10:20 PM (Audi 04)

Seats Booked: D9, D12 (TFALDXB)...
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G
GowriSankar2006
from Thiruvananthapuram, Kerala
Mar 16, 2026
Apr 1, 2026
This thread was updated on Apr 1, 2026
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Ticket booking,payment issue

Address: pvr,lulu Mall,Trivandrum,Kerala

I was booking 2 tickets for durandhar 2. The total amount was 500.24rs and I was having a gift card of 500rs so I used it and the final amount to pay was 0.24rs which I couldn’t complete because some error was showing(Something went wrong, please try again). So i tried again with different payment methods still the same issue . Now the payment isn’t complete and i don’t have tickets and the gift card is having 0rs balance....
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K
karanpratichi99
from Dehradun, Uttarakhand
Jan 2, 2026
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Payment debited but ticket not booked

Address: Dehradun

I went to book my tickets for 5 people in PVR cinemas in Mall of Dehradun in Dehradun, Uttarakhand. I went to the counter at 10:00 am to book the tickets of Avatar: Fire and Ash (3D Hindi) which was going to start at 10:45 am on 2nd of January 2026. But when I made I made the payment in the counter the payment was successful by my side in UPI but the tickets were not booked. I kindly ask you to please look into the matter and please initiate...
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O
Onkartiwary
from Kanpur, Uttar Pradesh
Dec 8, 2025
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Complaint about mandatory food voucher purchase and non-redemption of Rs.150 at PVR Kanpur

Address: Delhi

Dear Sir / Madam,
I am writing to register a formal complaint regarding unacceptable and unfair practices at your PVR theatre in Kanpur. On my recent visit, I was compelled to purchase a food voucher of ₹150 along with the movie ticket — I was told no ticket would be issued without the voucher. I paid for that voucher believing it to be valid and redeemable.
When I attempted to redeem the voucher at the food counter,...
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K
KaushalDwivedi
from Bhilai, Chhattisgarh
Nov 21, 2025
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Security Lapse

Address: Bhilai

Today when we visited PVR Cinemas Surya Treasure Island Bhilai at 3.40 pm..
We noticed severe security lapses like no one was present at security checks at the entrance of the theatre.Further, out Auditorium (Audi-1) was open and we went inside theatre.It shows serious lapses on the security part of the public place like theatres where many number of people are present.It is worth mentioning that after serious terrorist blast at delhi...
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R
RavikkumarPK
Oct 11, 2025
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PVR Cinemas booking page - book tickets for already running show

Address: Chennai, Pallavaram

I have tried to book 4 tickets for "Kantara" movie for 12th Oct 9:20 AM, but the system booked for 11th Oct for already running show the same time.
Tried to connect the whatsapp support, but its useless, it doesnt say anything other than "welcome". Called helpdesk, they asked me to write to [protected]@pvrinox.com.

Its strange that, the page booking movie tickets for already running show.
Please cancel and credit...
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D
Drgokul Raaj
from Bengaluru, Karnataka
Oct 4, 2025
Oct 4, 2025
This thread was updated on Oct 4, 2025
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urgent complaint rude behaviour by manager at puducherry

Respected Sir/Madam,

I am filing this formal complaint against PVR Cinemas for rude behaviour, unprofessional conduct, and deficiency in service by one of their staff members, which resulted in financial loss and mental harassment.

On[protected], I had visited PVR Cinemas Puducherry to watch a movie. Since PVR does not provide seat delivery for food during the show, I placed an order for Paneer Loaded Fries...
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R
[email protected]
from Delhi, Delhi
Sep 1, 2025
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Double booking , no call or email for cancelation of booking.

Address: Ateez World Tour - Towards the Light: Will to Power (UA13+) 01:00pm | Sun, 31 Aug, 2025 PVR: Select City Walk, Delhi(AUDI 06) Delhi-NCR, Delhi

The 1:00 pm show at Saket, Pvr Pictures was canceled abruptly, no email or call before the show, then the manager said it will take four days if refund of tickets. No confirmation on email or message that is show has been canceled or refund will be reintiatiated....
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L
Logon_jack
Aug 18, 2025
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25 min advertisement and movie time is 2:40

I want a file a complaint against pvr amibence mall gurgaon and want 50000 compensation for wasting my time. The movie time is 2:40 pm but it started at 3:02 pm...
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N
Nandidha Gayatri J S
Aug 4, 2025
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Cinema/Theatre

Address: No. 142, 2nd Floor, Phoenix Market City, Velachery Rd, Velachery, Chennai 600042

I am writing to formally bring to your attention a matter of concern regarding the condition of the women's restrooms at PVR INOX Luxe Cinemas located at Phoenix Market City, Velachery, Chennai.

During my recent visit on August 26th, 2025, I observed that the women's toilets were in an extremely unhygienic state. Specifically:
The toilets were not cleaned properly and emitted a foul odor.
There was no water available...
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V
[email protected]
Jul 28, 2025
Jul 28, 2025
This thread was updated on Jul 28, 2025
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Gift copan not provided to me

PVR जबलपुर में Saiyaara movi शुरू होते ही screen पर मेरी सीट नम्बर दिखा जिसमें मुझे gift कूपन show हो रहा था। किंतु...
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M
manishpandey1234
from Delhi, Delhi
May 15, 2025
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Lost earphones at pvr priya vasant vihar

Hey There,

I have Lost a oneplus black coloured bluetooth earphones at PVR priya vasant vihar on 14th May 2025. I have contacted the authorities there right after my show ended and since then have no response from them. This complaint here is to raise urgency and attention to the matter. Please inform if found.

Movie: Sinners
Screen : Audi 01
Time : 8:45 PM 14th May 2025
Seats: J9 J10br...
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A
Arun Palaniyappan
Apr 16, 2025
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Formal Complaint Regarding Delayed Screening and Excessive Advertisements Request for Compensation

Respected Sir/Madam,

I am writing to formally raise a concern regarding the screening of the movie "Good Bad Ugly" (Tamil) at PVR Cinemas, AeroHub, Chennai, scheduled for 12:10 PM on 15th April 2025.

I had booked a total of 7 tickets for this show – 3 tickets via the BookMyShow app (booking proof attached) and 4 tickets purchased on the spot (proof also enclosed). However, the show, which was scheduled...
+1 videos
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P
Pawan_Pawar
from Indore, Madhya Pradesh
Feb 17, 2025
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Fraud on sitting arrangement and bad service.

Address: 4th Floor Treasure Island Mall, 11 M.G.Road, South Tukoganj, Indore

I booked Chava 4 tickets G row Audi 2 which is available in prime not in classic and that’s why I paid extra money for that, but when I visited the theatre the row G was on classic not on prime and also chairs were not cleaned and with bad smell.

BOOKING ID: TYAGBA5
TRACK ID: [protected]

4th Floor Treasure Island Mall, 11 M.G.Road, South Tukoganj, Indore...
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S
Sylron
from Mumbai, Maharashtra
Feb 8, 2025
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4DX for movie Interstellar

Address: Malad infinty

I had booked a ticket for interstellar 4DX and after the i sat at the movie i asked the executives there and only then they conveyed it that interstellar 4DX movie has only seat motion and not the whole experience.This should have been told to us before booking the tickets as then I would've preferred 3D. And also the price of the tickets wasn't reduced which should've as the experience given was 1/3rd. Hence I will be raising complaint through...
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S
SONIYA VIVEK
Jan 7, 2025
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Immediate Attention Needed: Refund Pending Rs. 1732 and Show Cancellation at PVR Kochi

Address: pvr lulu kochi

I am extremely disappointed with the service at your PVR Lulu Kochi outlet. I booked tickets for Mufasa: The Lion King (4DX 3D) on Thu, 26 Dec 2024, 11:50 AM (AUDI 07 4DX), seats CC-J3, J2, J1, J4. The show was abruptly stopped after half an hour and canceled. Your staff assured us of a refund, but it’s been days, and I still haven’t received it.

Adding to the frustration, BookMyShow informed me that PVR claims...
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