PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 20%
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447
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
20%
Complaints
447
Pending
115
Resolved
82
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (70)

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PVR Cinemas Customer Care related pictures (70)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — Forced to buy tickets online

 manishk1981 on Jan 18, 2017
Dear Sir,

My self Manish Kadam from Raipur (C.G. )

Went PVR cinemas on 16.1.17 for buying ticket for dangal movie after watching BOOK MY SHOW . in book my show ticket price shows 50/- But on ticket counter staff said you have to buy tickets for rs. 120/- at counter . & 50/- is only for online buying tickets customers.

Sir is there is any rule of only booking online tickets if for 50/- else.

i have watched many movies for 50/- each.

i have to pay on line 3 tickets for 240/- while as per book my show tickets price for 3 tickets...
Complaint comments  Read comments Complaint category Movie Rentals

PVR Cinemas — Bad service

 rtiw on Jan 8, 2017
My name is Rahul Tiwari. i went to watch Dangal movie at r-odeon mall ghatkoper. show time was 7.15 pm. date 7-1-2016. in the interval there was one guy name Devendra came to me to take serve food on seat. i ask him that do you have any popcorn and pepsi combination. he said that they have combo for 200 rs. with 1 large popcorn and 1 large pepsi. so i placed an a order for 1 combo and 1 packet of samosa and i gave him 500rs. after 20min he served me 1 small popcorn and 1 small pepsi along with the paket of samosa. and he chaged me 290rs. after that i asked him for bill. he said that he forgot the...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Ticket Fraud

 M10 on Jan 7, 2017
I saw Passengers at 3:00pm on 6th Jan, 2017 in Audi 5 at Lower Patel, Palladium Mall, Mumbai. The first 4 rows were all available on BookMyShow, and all except 2 seats were vacant in the theatre. However, the PVR employee-Sonali at the ticket window showed us a screen and said that all the tickets in the first four rows were sold out and that we need to buy the tickets in the next tier. We were compelled to buy more expensive tickets even when other tickets were available. This is clearly cheating customers and is not expected of PVR. When I confronted her after the movies she blatantly denied this...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Delay of show. And allotment of seats

 Rajeshri Bawane on Jan 5, 2017
I am from Nagpur. But as the theatre says that cinemax rights are owned by pvr. So writting a complaint over here. I booked for morning show at 9am for Dangal movie. Later on it was informed that the movie is 1hr late due to technical reasons. But after one hour this pvr/cinemax staff combined the show. And dint allowed us to avail the seat which we have booked for. The response for authority and staff was very rude. As without any explanation they asked us to leave seat and shift to other....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Service

 Raveena Naz on Jan 5, 2017
We are three students from JNU who visit PVR at Priya Complex Vasant Kunj regularly. We took three tickets for Dangal. The boy at the counter told us that they do not have tickets for the 7:35 p.m show. When we asked for the tickets for 10:55 p.m show he informed that only three seats are left at K-row. We asked him repeatedly whether any other seats are available as we do not usually prefer corner seats. There was another customer next counter who asked for 5 seats which they got easily in Q-row. We asked them why they were given seats in that row. We spoke to the supervisor there and he said that...
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Cheating customers by not mentioning properly 3D / 2D

 forwebpages on Dec 30, 2016
I had booked a ticket for Assasims creed at PVR VR IMAX bangalore for 30th dec 2016. The booking website and pvr website (for VR and pepsi koramangala IMAX which i checked didnt show it as 2D or 3D movie. So when i reached the theatre the manager there informed me that because of technical problems the move is being played in 2D. When i talked & showed the website, PVR area manager Mr.Shashi told me that if i dont watch this show, a refund will be given if i sent a mail to feedback@pvrcinemas.com, and that they will be confirming that i havent seen the movie.

Now after emailing the...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Unable to get refund of my tickets booked online

 Krishnan Rajagopalan on Dec 28, 2016
I booked 3 tickets for Dec 29, 2016 for movie Dhangal at pvr forum mall, Bangalore. I would like to cancel this tickets as I am unable to go now. Looks like PVR is not refunding tickets sold online which is unacceptable and not justified. My ticket details arw as follows.

Dear Customer, your ticket has been generated and sent to your Email ID for
Dangal on
Thursday, 29th December 6:30 PM,
at PVR Forum Bengaluru (AUDI 7),
3 Seat(s): NORMAL-L8, L7, L6,
Total Amount- Rs 1136.22,
Booking ID: BGLC0006674812,
Kiosk ID: WLKJKLW,
Complaint comments  Read comments [1]Complaint category Credit Cards

PVR Cinemas — PVR Cinemas Voucher code used but didn't get tickets

 Lomas Malkotia on Dec 26, 2016
I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for 27th Dec
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Not refunded money [Resolved]

 manoj95a on Dec 16, 2016
My name manoj ahirwar i am booking movie tickets 10-12-2016 but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 7day complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no 9755343352email-manoj95a@gmail.com plz solution the problem....
Complaint comments  Read comments Complaint category Education

PVR Cinemas — Cash deducted from SBI account [Resolved]

 Amrath Raj on Dec 10, 2016
I made first transaction of 1600 rs in Orion mall for Befikre movie 3.40 pm show .The transaction was denied so the lady in the counter tried again for 1600 rs .Again the transacation was denied ..When i checked my Mobile I received two messages stating

Thank you for using your SBI Debit Card 459XX0417 for a purchase worth Rs1600 on POS PVR LIMITED. at PVR LIMITED. txn# 634508400493.

Thank you for using your SBI Debit Card 459XX0417 for a purchase worth Rs1600 on POS PVR LIMITED. at PVR LIMITED. txn# 634508402228.

I checked with the Counter in charge...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — No shows contain Dolby ATMOS [Resolved]

 mathewjacob7891@gmail.com on Dec 9, 2016
PVR cinema is famous for its one screen (Dolby ATMOS). Most english action movies and animation movies release with this feature for sound.
But nowadays Lulu - PVR only shows malayalam or most viewed movies(movie which more people tends to watch on a single show).
Since the screen for ATMOS (AUDI-6) contains more seats than other screens, they could make more profit in a single show. This is the motive behind the action.
People want to watch movies with the facility of ATMOS quality and its 3D surround sound. Its not able to be achieved now. This is not fair. Actions to be...
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Voucher code used but didn't get tickets [Resolved]

 Rekhaa Agarwal Mehra on Dec 8, 2016
I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for tomorrow.
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Ticket booking failed, amount not refunded [Resolved]

 Adrian Maris on Dec 3, 2016
I had booked ticket online thrice for movie on 2 nd Dec 2016 . However, for some reason, the ticket could not be booked but amount Rs 228, Rs 253, Rs 228 was debited from my SBI A/c 30314655879 .

A message was received from the PVR that money would be refunded automatically but I am still to receive any cash .

Please look into the matter and respond

Regards
Parvez Massey
adrianmaris9@gmail.com
9928545438...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Amount deducted [Resolved]

 Gayukrishna20 on Dec 2, 2016
My axis debit card was swiped twice for amount of rs.350, so the total amount is rs. 700 while purchasing tickets on 27/nov/2016 at pvr cinemas elements mall nagavara banaglore. When i checked with the pvr staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.

It got reversed on 1/12/2016 but again they deducted the amount from my account. I need it by today....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — PVR Cinemas Card swiped for ticket purchase twice amount not refunded [Resolved]

 bala0463 on Nov 29, 2016
My HDFC Debit card was swiped twice for amount of Rs.440 while purchasing tickets on 27/Nov/2016 at PVR Cinemas Arena Mahadevpura Banaglore. When i checked with the PVR staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — Card swiped for ticket purchase twice amount not refunded [Resolved]

 Aditya Sengaonkar on Nov 27, 2016
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn# 633209053114.
This was the first transaction which i was told was failed hence they again swiped my card
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn# 633209057319.
They said the first txn amouny will b reversed to my account but my bank statement shows both txs successful
Plz do the needful and refund the twicely swiped amouny of 1050...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — Irresponsible and negligence in service of pvr [Resolved]

 aayushi mittal on Nov 18, 2016
This is to inform you that the following discrepancies in the services of PVR, a reputed Brand:-

AIR CONDITIONER OF AUDI - 4 of PVR PACIFIC MALL DELHI on dated 05/11/16 was high cooling, already informed to PVR staff, but no action has been taken for re-solution of the complaint.

It's the question mark on the reputation of PVR Cinemas.

Due to irresponsible and negligence in the service of PVR, we suffered mental, physical agony and harassment, which could not be compensated in the terms of money.

So, look into this matter seriously and...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Adding of combo with ticket is made mandatory in our city [Resolved]

 Chandra007 on Nov 13, 2016
In the pvr of our city, the staff has made it mandatory to buy a combo of pepsi and popcorn with every ticket. If i book online i do not have to buy this.so u only tell me is it right to add 80 rupees in each ticket even if we do not want these combo then also we have buy it. If i say that i dont want it they say that you have to buy itor otherwise we cant give you ticket. Once i booked my ticket with book my show app there i didnt have to pay any such price for combo. So therefore i expect ana nswer from you soon....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Bad quality of product and service [Resolved]

 Kleio B'wti on Nov 5, 2016
We are here to watch the movie dr. Strange 9:30 am show on 5th November. We have purchased a tub of salted popcorn which is completely soggy and your staff refused to give us fresh ones but they refused. Some other staff came with a new batch coincidentally. When we requested him to give us fresh ones. He mixed the soggy popcorns with the fresh batch and gave us stale popcorns. The large soft drink had 3/4th glasses filled. U make money by cheating your customers PVR Cinema Mira Road....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Regarding drinking water [Resolved]

 Shubham Sachan on Nov 4, 2016
Dear sir,
This is to bring to your kind attention that pvr kanpur south x mall is not providing free drinking water to us and they are saying that washroom is under construction. As per the guidelines of supreme court in the case of rupadi multiplex vs tncdrc it was held that-if for any reason, water supply is not available on a particular day, alternative arrangements for supply of free pure and portable drinking water to cinema-goers need to be made available by the owners of the cinema hall, " it said and if cinemahall is not complying then will be fined with rs.11000. I hope pvr will...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

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