PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 38%
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PVR Cinemas Customer Care

PVR Ltd.

61, Basant Lok,Vasant Vihar
New Delhi District
India - 110057

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (111)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — staff behavior

 ASHISHdhar on Mar 18, 2018
Tickets should be given to those who wants to buy running movie and not to those who wants to see after 2 hours. Improve your service PVR vinayak Allahabad. If this happens again no body will come to see movie in PVR after driving 20 kms.Yesterday me and my friend wanted to see movie at 5.30 pm but because of your staff we have to see at 6.15 pm. As they were busy in handling one guy who wanted to buy 6 tickets of RAID but he was not sure which time he will see movie and he was confirming with his friends on mobile on the counter itself. I asked him plus your staff also to give me tickets first...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — money was deducted two times from my debit card when I given my card

 anudeep perakam on Mar 18, 2018
Dear sir/mam,

Yesterday I have taken 2 tickets for kirak party and i given my debit card and he tried in one swipe machine it was not successful later on he tried in another swipe they ok. But after coming home I have seen two times amount got debited from account that is 352 once and 353 once

Pls follow through it pls refund it

Complaint comments  Read comments Complaint category Banks

PVR Cinemas — ticket booking failed but amount not refunded

 Abinaya 4 on Mar 9, 2018

I have made a online booking in pvr grand mall, velachery, chennai on tuesday (6/3/2018). But the booking was failed and i was shown a message saying amount will be refunded. But it is been 3 days and till now i didn’t get the refund amount.

Below is the message for transaction details:
Thank you for using debit card ending 2653 for rs.462.38 in gurgaon at pvr20145 on[protected]:20:22:15

Please reply back at the earliest

Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — forcing to take combo coupons along with tickets

 apurvaverma997 on Mar 9, 2018
Today i visited pvr cinemas of the surya treasure island mall of bhilai chattisgarh to watch the movie hate story four of show time 11:45am there the price of one gold ticket was rs 118 but i have to buy two tickets therefore the total cost becomes 236rs but they asked me 420rs by adding two combo coupons of 90rs each ticket but refused to by the combo coupons and requested to give only the tickets but they started forcing me to buy the combo coupons as well but when i refused to buy it they started arguing with me. And told me to talk to the duty officer when i talked to the officer he also started...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — no bills given

 Sachinjani1 on Mar 4, 2018
During interval i bought 2 corn and 1 veg hot dog and i was told that it will be bought to my seat, screen 1 seat d1/23/4. Firstly it didnt come for atleast 20 to 25 mits iwent personally and they give 2 corn and the hot dog was not ready. I told them to swipe my card and give me the bill. They swiped my card but did not give me the bill. On the counter it mentions that if the bill is not given then the order is free.

There was no order given free when i asked the counter person e did not have an answer.
After spending so much on ticktes i feel cheated wgen i was not given...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — ticketing and management staff

 Atul Tripathy on Mar 3, 2018
The security gauard subhajit mondal
Thr manager navajit at pvr avani kolkata don't know how to speak and behave with customers. They had blamed me for the fault and mistake they did and i was the person who lost rs 1600.00 but more over my weekend happiness with family.

What had happened

I went for watching pari which is a a rated movie the gaurd first told me to buy ticket for my 5 years old nephew which i agreed and went to get the the tickets the lady at counter asked me who is going to watch the movie i answered me now when i entered the hall the gaurd leterally...
Complaint comments  Read comments Complaint category Employees

PVR Cinemas — regarding incorrect movie tickets

 Shezan Ahmed on Mar 3, 2018
I purchased 7 tickets of pari movie ticket from pvr cinema mall of india. Noida.. But instead of giving me tickets of pari they gave me other movie ticket sonu ki tittu ki sweety.. When i checked it on counter that it's was other movie ticket so i asked them to cancel it and issue me another movie ticket.. They denied to take back the tickets and asked me to purchase new tickets for pari movie... So i purchased new tickets and again paid them.. So i want money back or any other solution of the problem i faced.....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — not allowing home food in theatre

 Vikas Daftary on Mar 1, 2018
I am just taking entry in pvr mulund and the security staff is not allowing our home made food which is for my 2 small kids. And also inside cinema hall all foods are over charged which is not affordable by all. Government also have rule that cinema authority have to allowed out side food in theater, so why pvr management not following the rule which is impose by government of india. Really i want some action on this as this is a for common people problem....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — extra charging by pvr cinema bokaro

 MissSen98 on Mar 1, 2018
For morning show pvr@bokaro mall is charging extra money on the name of tickets plus combo if we dont want to take the combo then their answers is in negative that they doesnt give the tickets also which is really wrong.

We should protest against this.

They have made the combo compulsory with the tickets and there are no tickets without combo.

Details of morning show 9:30 thursday 01.03.2018 padman
Rate of real tickets is 118 ; 150
Charges at the counter is 190 ; 230 (Including combo compulsory)

Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — cancellation of movie ticket

 Maumita Chowdhury on Feb 23, 2018
I have booked 2 seats [h8, h9, audi 2] of 2/24/2018, 13:40 show at pvr panjagutta hyderabad.
Movie - sonu ke titu ki sweety.

Request you to cancel the booking of the seats h8 & h9 and process the refund. Refund amount is of rs. 364.

I tried reaching out to you but its not reachable.

Please consider my request and do the needful at the earliest.

Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — show cancellation

 Rakesh Kari on Feb 20, 2018
I have come for 9.30 am movie in mangalore forum mall.
I came from very long distance to watch the movie, but as the number of people are less they did not premiered the show stating some technical error in audi screen 05.
I would like to know then why it is not informed in advnce.

I feel very much disappointed with the complete scenario for wasting my valuable time in morning.
I would like to take this further to book my show authority and consumer court accordingly...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — ticket not honored at pvr cinemas grand galada near airport.

 ArunAvatar on Feb 19, 2018
I had purchased 4 movie tickets at PVR Chennai for 18 Feb 2018 on 17 Feb 2018. However, the tickets were issued for same day (17 Feb) instead of 18 Feb. This inadvertence was highlighted when we went to see the movie on 18 Feb 2018. Finding that other people have occupied the allotted seats, we discussed the issue with the manager. All this while, the tickets were not attested (torn as the case may be). However, in spite of the tickets having lapsed their due date, we were allowed right up to the seats. The manager in charge (Anand) outright told us that the tickets cannot be honored;even for a...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — fraud in ticket booking

 Krishna729 on Feb 19, 2018
I have visited pvr city centre, gurgaon on 26/jan/2018 at 12 noon. I asked for 2 tickets from booking counter. Staff told me that only for the second row from the screen tickets are available. I requested them to search some good seats in the above row from the screen. After a second they told me that they don’t have such tickets but soon they called one person standing near to booking counter and told me to purchase ticket from that person. I asked why are you suggesting me to buy tickets from that person than they said to me we want to help him and we have checked that the tickets he has are...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — outside food not allowed

 Sai N on Feb 18, 2018
Pvr cinemas in vaishnavi mall in yashwantpur have a notice that outside food is not allowed inside the theatre. This is not correct as the food sold in the theatre is over priced and not hygienic. A single cup of tea costs inr 110. This is against the rule that theatres cannot prohibit outside food and overpricing. I am hoping that this is looked in to....
Complaint comments  Read comments [3]Complaint category Cinema

PVR Cinemas — was cheated at pvr cinema food court

 mansi didwania on Feb 18, 2018
I purchased 2 cappuchino coffee worth rs120/-each. Total was rs240/-. The person at billing counter didn't given the bill and charged me rs 300/- for that. He charged 100/-rs extra without any proof. I said he will give the change after sometime but we didn't got any change nor we have proof.
Pvr cinema, mahagun mall vaishali is a cheater. Do not go there. If you go, do not buy the food from inside of pvr because already they charge hefty amount and above all they betray customers and cheat them....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — pvr icon hyderabad tickets - different prices on different platforms

 Soham Dasgupta on Feb 17, 2018
I booked 4 tickets for black panther at pvr icon madhapur hyderabad for 02/18/2018 using paytm and paid a total of rs 518

Here is the price breakup

Tickets - 400
Convenience fee - 100
Pg charges - 0.00
Cgst - rs 9
Sgst - rs 9

Total - rs 518

However i checked bookmyshow after cutting the tickets and it showed me the below price breakup

Ticket rs 400
Internet handling fee - rs 28.32
Payment gateway charges - rs 37.52
Total - rs 465.84

I emailed paytm support regarding...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — broken seat at cinema hall

 Dhananjay Sakhadeo on Feb 17, 2018
I have booked 6 seats for today's show movie name gulabjam
One of the seats allocated to me was totally broken

Then the person asked us to sit at other place but the same same a couple who have booked the other seats came and now the arguments started

When you know the booking is done and seat is broken why it was not taken care before movie begins

And very conveniently he was asking us to go at the back-end seats which i can't as we already have planned

Kindly need attendance in the same...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — quality of seats

 rgab on Feb 16, 2018
I have watched "aapla manus" movie on 12th february in auditorium-03 of growel pvr goregaon-west, timing 10:30 pm. Seat nos were m-1 to 5. We observed that backrest of seats were not firm and it was difficult to sit comfortably. At the end of the movie because of this uncomfortable posture our back started paining. Also we have observed that snacks sold in theater are exorbitantly costly....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — mistakenly booked tickets for wrong date - 16/02

 vishaldigit on Feb 15, 2018
Hi team,
Mistakenly booked tickets for wrong date - 16/02. I need to book for sunday-18/02. Can u cancel tiket for fri and book for sunday? Below have the ticket details
Dear customer, your ticket has been generated and sent to your email id for (Imax) black panther on fri, 16 feb, 2018 14:55 hrs, at pvr select city walk imax delhi (Imax), 2 seat (S): classic - d5, d6. Total amount-rs 814.00, booking id: wl8kg9m. Please click on the below link to get your e-ticket. Just show this qr code at the cinema entrance - https://goo.gl/Roxxvx please note that you cannot pickup physical tickets...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — amount credited but ticket not booked

 Prabhakaran R on Feb 15, 2018
I tried to book for black panther on pvr, grand mall, velachery (Chennai) twice, only the amount got credited from my account but ticket is not generated both times. I received an email saying that it is bad transaction as below.

"season's greetings from pvr cinemas!!! This email is in regards to the bad transaction that happened on your account. We apologize for all the inconvenience caused to you.

Please be assured that the team is actively working on your case and we will update you on the same. Looking forward to serving you again!"

It totally costs...
Complaint comments  Read comments Complaint category Entertainment and Recreation

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