PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 47%
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749
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
47%
Complaints
749
Pending
39
Resolved
339
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (135)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — non-functional of air conditioning system mosquito menace

 Vijay Mitra on Aug 18, 2018
It was very uncomfirtable watching "Gold" at PVR EDM, Ghaziabad, Audi-3 with family and a four year child - Seat Nos. L-2, L-3 & L-6 on August 17, 9.45 PM.

Airconditioning was a total failure.
Mosquito menace

Though complained to the representatives present outside the hall and came to know that one of the units not working.

It was a bad experience especially the representatives expressed their helplessness and did not offer any apology.

Money spent for the classic seats for entertainment was a total waste.

Vijay Kumar...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — for denying the legislature & judiciary decisions

 Sachinkumar Goel on Aug 17, 2018
Your Pimpri PVR staff had done offence against nation even they do not have idea about assault & battery that they had done to us also had unlawful restraint i have evidence i am going to sue your staff for this offence, the behave like gangsters with us and threatened our life the warned the will not let us go out from mall on our own legs when police came then we can get free from there, they also misused police power against us....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — telugu movies not shows at pvr phoenix mall lower parel.

 Prasad Dasari on Aug 17, 2018
Hi sir,

Earlier we have saw many Telugu movies at PVR Phoenix Mall Lower Parel & from last 6 months observed non of the Telugu released movies are showing this Lower Parel Location.

What is the wrong with Phoenix lower Parel PVR to run Telugu movies & as same is showing other locations.

We are located near by PVR lower Parel, Due to this reason we need to visit Kurla & sion PVR location so it will lost our time & money too for travel expenses.

Thanks,
Prasad Dasari...
Complaint comments  Read comments Complaint category Movie Rentals

PVR Cinemas — basic facilities

 Amlog@123 on Aug 15, 2018
Dear sir/ madam,
Before booking of cinemas online in pvr theatres that the notification says that “the movie contains ‘a’ certificate, below 18 years not allowed”, like that pvr theatres may also give a notification before booking that “physically challenged persons not allowed to see any type of movie in pvr ampa mall in aminjikarai”.

Since i went for a movie with my family & aunty (5 members) on 5th august 2018.3.50 p. M show (Junga) at pvr cinemas, pvr ampa mall in aminjikarai in chennai.in my family i & my aunty are physically challenged persons and both were...
Complaint comments  Read comments Complaint category Sports & Recreation

PVR Cinemas — i'm complaining about pvr cinema not allowing outside food even after the lift on ban of outside food.

 sam1997 on Aug 13, 2018
Recently i went for a movie to pvr cinemas phoenix mall kurla after 1st of august. Even after the lift on ban of outside food the staff didn't allow us to take some chips. They were adamant that they did not receive any such information and weren't following the law. They kept refering to some letter sent by their head as to not allow customers bringing outside food which is totally an illegal order since the lift on the ban....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — show was stopped in the middle and no compensation was provided

 Sahil Baid on Aug 11, 2018
I booked the tickets for mulk movie in pvr phoenix market city pune for the 11 am show and movie started at 11: 15am and got stuck at around 11:40 am and no staff was attending the issue until one of the viewer went and complaint. The staff then gave a reason stating there is a server breakdown issue so the movie will start in another 10 mins... But once the movie started the same incident occurred twice again. Also the staff was so irresponsible to stay and check for the issue. This harrassment was not compensated and the higher officials didn't complete the demand....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — high food prices in pvr cinemas, forum mall, bangalore

 DevaPrakash.Budati on Aug 8, 2018
I went for a movie on 1 august 2018 at pvr cinemas, forum mall - bengaluru. The sound system, seats, movie experience is good, but i was disappointed only with the high food prices. During break i have ordered for a large coke and pasta and overall it cost me 468 just for two items.

Large coke (Between 750 ml to 1 ltr) - 230 rs
Pasta (Small bowl) - 318 rs.

They are literally selling higher than the mrp prices.

I think its really unfair, just like hyderabad and mumbai i request to lodge a complaint again pvr cinemas and implement the same in bengaluru.
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — found a dead rat inside the pvr.

 Nishant Piyush on Aug 5, 2018
Yesterday i went watch a movie, and my experience was horrible. While i was coming out of the movie i found a dead rat nearby my seat. I go to pvr just because of the quality and the kind of services pvr gives me. But yesterday i felt waste of money and time is going to pvr. I have also made a vedio i can send u if needed.
Pvr address
Pvr pacific, subash nagar...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — tickets booked by me were allocated to someone else

 Supriya Purohit on Aug 1, 2018
I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — ticket cancellation request

 Veeru Pradhan on Jul 31, 2018
Dear sir,

I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to feedback@ pvrcinemas.com.

I would be grateful for the favour.Thanks to PVR family.

Regards,
Vijendra Pradhan
Contact number-[protected]...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — payment/refund [Resolved]

 DangerZone on Jul 27, 2018
Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

They say they will issue a refund but it still hasn't been done.

Their website is pvrcinemas.com

The tickets were booked on July 26 and July 27.

Going through the forum, it seems pvrcinemas has a habit of not refunding people for transaction issues on their site. They should either refund the consumers or fix their site and not swindle their customers...
Complaint comments  Read comments [3]Complaint category Cinema

PVR Cinemas — amount deducted but no tickets were booked

 viteeeashu on Jul 24, 2018
Dear team,

I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

I have attached the transaction receipt for your kind review.

Kindly refund the amount.

Regards,
Ashish khandelwal
[protected]...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — misleading customers

 Khushi pahwa on Jul 24, 2018
Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it. Thanks...
Complaint comments  Read comments Complaint category Other

PVR Cinemas — ticket for above 3 years childrens

 kishore moganti on Jul 24, 2018
Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — incomplete national anthem played at dt mega mall

 Kanu Ashok Jalota on Jul 22, 2018
We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
Please look into it and rectify the same.
Regards
Srivastava...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — seat and maintenance

 Anjali Sharma 1600 on Jul 21, 2018
Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — refund of money reg..

 lalit fitness adiction on Jul 17, 2018
Dear sir
I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
The detail is as under
Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
Pls refund the money as soon as possible...
Complaint comments  Read comments [1]Complaint category Online Shopping

PVR Cinemas — food counter in the pvr tried to serve me non-veg food

 vicky1809 on Jul 16, 2018
Hello Team,

During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was,...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — deteriorating screening quality at pvr mall of india [Resolved]

 rajeshbagaria on Jul 10, 2018
Screen 7 of PVR Mall of India screening quality is very poor. The screen would blank out for prolonged periods while the movie screening is in progress. This results in lot of discomfort and non smooth viewing pleasure.

Complaints were made to PVR but did not attract management attention. Further, there is no complaints register inside the cinema hall....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — moti mahal in pvr cinemas [Resolved]

 Neha Kushwaha on Jul 8, 2018
We went for a movie In PVR Cinemas Allahabad, Ordered for Veg BIRYANI from MOTI MAHAL DELUX they Served us Non VEG BIRYANI on our Seat.This is completely disgusting and careless attitude of MOTI MAHAL service boy who served us NON VEG.Moti Mahal should keep educated and well acquainted staff who does serve people with such blunders. This is completely ridiculous on their part which spoiled our moods....
Complaint comments  Read comments Complaint category Food

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