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PVR Cinemas Complaints & Reviews

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Updated: Dec 28, 2024
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PVR Cinemas reviews & complaints(2454)

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P
Ponnmani
Dec 28, 2024
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Bill/receipt for payment made for snacks

I went to watch Mufasa at PVR Cinemas Juhu, Mumbai on Saturday 28th December 2024. It was the 2.15 p.m. show.

The card machines did not work at the ticket counter and we paid by GPay, Rs.1560/- . The tickets were sent to a phone number of a member of my group.

At the snack counter, the bill was Rs. 1720/- for popcorn and iced tea. I noticed again that their card machines were not working and was informed they...
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J
jaysingh1971
Dec 4, 2024
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No option to cancel the bookings

We have booked 8 tickets for Dec 4, 2024 and we by mistake booked for hindi show. There is no option on the pvrcinemas site or PVR Inox app to cancel a booking!...
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M
Manvi Dahiya
from Rohini, Delhi
Nov 4, 2024
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Poor experience while Venom Screening

Address: Pvr Superplex Mall Of India Noida

I hope this message finds you well. I am writing to express my disappointment regarding my recent experience at your theatre in PVR Superplex, Mall of India, Noida, during the 10 AM screening of Venom in 4DX.

Unfortunately, I found that the full features of the 4DX experience were not realized during the movie. The expected smoke, water, and scent effects were completely absent, which significantly impacted our enjoyment of...
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G
Gourab2001
from Kolkata, West Bengal
Oct 8, 2024
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Lost of URBN powerbank

Address: 2nd Floor, South City Mall, 375, Prince Anwar Shah Rd, South City Complex, Jadavpur, Kolkata, West Bengal 700068

My 20k MaH urbn powerbank has been lost in INOX PVR cinemas. Please check if it can be recovered.

Product Description
URBN Powerbank
Black Color

Date and Venue
Oct 8th, 2024
4.00 PM Show
joker movie
Audi 4...
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C
CAPTAIN MAVERICK
Jul 31, 2024
Jul 31, 2024
This thread was updated on Jul 31, 2024
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ASKED TICKET 3 times during the showHOW

Address: PVR Solaris Anand Gijarat

This is to bring to your notice that PVR Maruti Solaris Anand Gujarat have very rude staff and very bad behavior. They disturbed me during the movie 3 times asking me for a ticket. Spoke with rude manager and said it's a routine check. But only I was asked ticket 3 times during the movie. It's really embarrassing....
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U
Upsilonice
Jul 28, 2024
Jul 28, 2024
This thread was updated on Jul 28, 2024
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Misleading information about PVR INOX passes on their website and app

I am writing to express my dissatisfaction and file a complaint against PVR INOX for providing misleading information on their website and mobile application regarding the acceptance of INOX PVR passes for booking tickets. Despite fulfilling all conditions for the 4Dx format on a weekday, I was unable to book tickets for Deadpool 3 due to an error stating that my pass was invalid.

Upon further investigation, I discovered that...
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E
Er. AJAY f
from Chennai, Tamil Nadu
Jul 13, 2024
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Payment was made twice refund not received

Address: Mumbai

On 22nd of June my payment of Rs. 600 was successful but in pvr payment machine receipt was not generated, So we made payment via other UPI mode and both the payment were successful, but refund not received for one transaction....
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Dear Sir/Madam,

I am writing to formally lodge a complaint against PVR INOX Limited regarding an issue with my recent ticket booking and the subsequent lack of response from their customer service team.

On July 5, 2024, I booked two movie tickets for the film "KALKI 2898 AD" at the PVR Heritage RSL ECR Chennai, mistakenly selecting this cinema theater that is significantly farther from my location instead of...
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Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap....
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Address: Kolkata

I booked a ticket for 3 people yesterday for the film Inside Out 2, but one of the guys can't make it. So. have to cancel the amount. I know about the T&C and the fact that 75% money will only get refunded. But I am not able to cancel the ticket since the option to cancel the ticket is not present in the PVR Official app.

Please cancel my ticket and initiate a refund.

Thanks...
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S
suneel705
Jun 10, 2024
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Money deducted but tickets not confirmed

Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
Had to rebook on another app...
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K
knelly
from Bengaluru, Karnataka
Jun 6, 2024
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non-refund of rs.191.50 booked 26.05.2024

Kusuma Nelli
Attachments
Tue, Jun 4, 9:07 AM (2 days ago)
to PVR

INOX GARUDA MALL, MAGRATH ROAD, BANGALORE
SHOW ON MONDAY 27.05.2024, TIME 9.30AM TO 12.33 PM
SEAT NO. SCREEN 5 AMOUNT PAID :191.50

ENGLISH, A
FURIOSA: A MAD MAX SAGA (ENGLISH ATMOS WITH ENGLISH SUBTITLE) (A)

MON

09:30 AM
27-MAY-2024
TICKET ORDER SUMMARYbr...
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A
AmitKS101
May 21, 2024
Jun 21, 2024
This thread was updated on Jun 21, 2024
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Money not refunded for failed transaction.

No refund for PVR passport payment.

Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

I didn't got the confirmation at the end and yet money got deducted from my bank account.

I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

I also sent...
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Address: promenade mall, delhi

I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked...
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A
Avyansh Singh
May 16, 2024
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Cancel the ticket and need refund.

Address: U block, DLF PHASE 3, GURGAON, 122010

I mistakenly booked the ticket and I want you to please cancel it. I need refund. Although I was just applying my Gift card on it but it booked the tickets automatically....
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N
naresh5038
from Warangal, Andhra Pradesh
May 14, 2024
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Address: station road, warangal.

I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
I want the action towards the issue.

See we are sending you a copy of the bill for the food order.

how many days takeing solved my complaint.
PVR Cinemas customer support has been notified about the posted complaint.
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    P
    Prashant.T
    from Mumbai, Maharashtra
    May 3, 2024
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    Refund of tickets not booked

    Address: [email protected]
    Website: m.inoxmovies.com

    I have not received any response from your end, it's almost a month now.

    I tried to book tickets of " godzilla vs Kong " at Mansion IONOX JIO World, BKC on your website "INOXMOVIES com"

    The payent was successful but the tickets we not booked, I tried it 2nd time and same happened, this was a tecnical glitch on your website.

    The amount deducted are as below,
    Rs. 2093.62 and Rs.2418.40....
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    I booked 2 tickets for the movie - GODZILLA X KONG : THE NEW EMPIRE (3D TAMIL) (U/A) on April 12, 2024 at 10pm and my money was deducted for it but the tickets were not booked. So I booked 2 tickets again. While my money was deducted and the ticket booking failed I received a message stating that my money will be refunded in 7 - 10 business days but I didn't receive my money yet....
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    Naveen goud k
    from Nizamabad, Andhra Pradesh
    Apr 22, 2024
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    pvr pass show not added

    I booked movie through Pvr pass on 28 March and -15 April both times movie was canceled I called to Pvr customer and mail also resolve always saying within 24 hr u will receive...
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    I booked a movie ticket through the PVR mobile app on 1-4-2024 but when i reached the cinema i got to know that show was cancelled for some reason. the cinema staff told me that you will get refund with in seven days. but it has since 22 days passed but i have not got my refund yet. i tried many times to call PVR customer care through call and email also but they are not ready to help me. everyone is making excuses and always say that you...
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