PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 55%
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COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
55%
Complaints
997
Pending
19
Resolved
547
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (195)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — forgot wallet on my seat, could not find when went back

 Snsrjp on Nov 9, 2019
My name is sansar sing. I went to watch a 11 p. M. Show at pvr rk cineplex, banjara hills, hyderbad, 500034 on friday, 8 november, 2019. My seat was g19, audi 1. I placed my wallet in popcorn pocket of my seat on right hand side. I left the audi after movie without wallet. Soon i realised and went back. I saw pvr staff cleaning and checking the place. I enquired about my wallet but they denied about anything. I and my friends were last to leave the row. So wallet would have been there only. I request pvr officials to enquire about my wallet as it has important ids and cards....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — not able to apply voucher coupon

 kotharireegan on Nov 3, 2019
I didnt use voucher coupon though system says i have used them.

Please do the needful on urgent basis so i can enjoy show today of 7pm

I logged in pvr app on my phone.
I applied coupons multiple time but didn't make payment against any.
I am trying to book saandh ki aankh ki movie for 7 pm show at pvr motera ahmedabad.
I am not sure what other thing you required to respond this query.
Contact no-[protected]...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — pvr privilege points

 Shivkumar Mahadev Ambesange on Oct 31, 2019
Ticket number 070971
Movie name - saand ki aankh
Screen 3
Date 31/10/2019
Time 12:10pm
Seat - prime n 9-10
Amount 224
Trans: 6664446/[protected]:04 pm
Inv no.0172372
Location :latur

My number - [protected]
Name : shivkumar ambesange

Ye ticket mene nikale the to iske points mere account me add q nahi huye.
Kisi aur ka number dalke executive khud income kar le rahe he kya...

Agar aise kuch fraud karna hi he to pvr me aane ka kuch mtlb nahi he...

Thank u...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — wrong show time shown by tickets new and not refunding my money

 karthik .B.G on Oct 27, 2019
On 7th oct 2019, 1.00pm i booked for movie sye raa narasimha reddy at vellore pvr, but their was no show to this movie at that time it was war movie starting at that time.
When i complaint regarding this too manager he called and informed to tickets new in charge named mr. Karthik and informed me file a complaint i too filed but poor response from tickets new still i didn't receive any amount.
So requesting to raise a complaint to ticket new.
So that evidence needed to claim my amount back....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — the famous tamil movie is not taken

 Dominic Terence on Oct 25, 2019
We are waiting for bigil tamil movie at past 1 month and so excited but we search at 22 oct at pvr official website the movie is not in the list thats why we so disappointed. Usually the popular tamil movies are tooked in pvr nagpur but still the bigil movie not in list. Today the movie is released world wide web but i am so disappointed, ๐Ÿ˜ž๐Ÿ˜ž๐Ÿ˜ž๐Ÿ˜ž pls tell if the picture is taken or not...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — too long ads and trailers

 khushvinder dagar on Oct 21, 2019
I planned to watch movie based on running time and a little time for ads. The ads in the starting went on for more than 25 mins. I don't go to cinema hall to watch ads but movie. Why i am shown all the ads? It's ok to make ticket price higher or even show ads but atleast make the customer informed.

My movie time was 1.15 and movie started after 1.40....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — lack of facility in pvr cinemas

 kimi chaurasia on Oct 21, 2019
I have a serious complain regarding PVR cinemas facility infrastructure.
In case these people don't allow bagpacks, helmet etc ..they should atleast provide a facility to keep them as storage for visitors who are coming by public transport.
I have visited PVR Shalimar bagh today and due to security issues I had my helmet with me but PVR didn't allow it and I had to Go all way back to my bike to keep it which was not even safe and I have lost my time as well. As per govt norms you should be having helmet on while driving, shouldn't big and famous brands like PVR be supporting this by...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — recliner seats not working

 Maruzz on Oct 20, 2019
The buttons on the recliner seats was not working (Only for my seat), i was in a mood to enjoy joker and booked center ticket in recliner row, but the buttons on my recliner was not working, now it was no different than any other front seats and i've paid extra for it, i have to unfortunately switch my place to an empty recliner in the corner. Poor maintenance this cinema has, it just ruined my movie mood, i did feel like i was watching a movie in some local theater with movie ticket of 30 rs and broken everything, i would have gone for inox

Cinema: pvr rahul raj, surat, gujarat
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — pvr in vr punjab mall mohali

 Rakesh Kumar Ricky on Oct 19, 2019
We would like to share it with everyone and want to warn pvr about unethical practice of selling tickets at higher prices to young lads mostly students and people from villages area.

At pvr in vr punjab mall, they charge cinema ticket inculding some food voucher at ticket counter without telling the person. If person some how ask them why the ticket charges is higher then online booking charges. They will tell you that it is must to add food voucher with your ticket which is completely #. It is always optional and person sitting at ticket counter should give the option to patron not...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — money still not refunded

 Bo Na Laiphrakpam on Oct 18, 2019
Dear team

My booking at pvr was cancelled on 8/10/2019 for the movie 'war'. A sum of rs927 has not been refunded yet even after 10 days.
My service request no. Is case[protected].
Also the price of popcorn and drinks is way too high than the actual price.

Hoping to get ur response soon as i have an urgent need for the money.

With regards
Babina laiphrakpam...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — pricing for foods

 piyush bajla on Oct 13, 2019
I find the price of popcorn and coke to be absurdly high at pvr as compared to the price in market. I combo of popcorn and pepsi is charged 460 where the market price based on men should not be more than 150 rs

The cost of a regular salted popcorn is rs. 190 and cheese/ caramel flavour is rs. 220. The actual cost of the same amount of popcorn anywhere outside would cost merely rs. 20 or max rs. 50. Then on what basis is the cost of popcorn starting at rs. 190? Can't the government take any action on this...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — online transaction failure

 visvanath thanneermalai on Oct 12, 2019
Team

I have booked online ticket in pvr website and amount has been deducted and the page redirected to home page.
I tired contacting the customer care and no response & i have put the same in feedback no response from them
Ticket booked on 6th october 2019 for asuran movie for value of 1442.22 thro upi.

Amount has not refunded yet

Transaction id : domb[protected]@pvr
Booking mail i'd: [protected]@gmail.com

Best regards
Visvanath thanneermalai...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — ticket booked but no confirmation received on email or pvr app

 atika khan on Oct 11, 2019
Hello team,
Hello,

I had booked 2 online tickets on
10.11.2019 for the movie joker next [protected]@ 10.00 am show. The money got deducted from my kotak mahindra bank credit card but pvr did not send me any ticket information/details on my registered email ([protected]@gmail.com) neither i got any confirmation/details on my pvr app or registered contact no ([protected])....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — food service worst. customer has to wait minimum 1 hour for an order

 Swagota on Oct 11, 2019
I booked my tickets in pvr pacific mall, tagore garden, new delhi,
I booked my order through online, but they delayed my order 1 he, i requested them 3 times but still their service men were so irresponsible that they did not deliver my order. After 3rd time when i asked them 4th time then they realized that they have to deliver.
This is not the 1st time, whenever i ordered my food usually they delayed. Only popcorn counter respond properly, otherwise rest counter's men are worst. Never seen such pathetic service before....
Complaint comments  Read comments [3]Complaint category Food

PVR Cinemas — ac not working. dead rat. foul smell.

 Suhaas Raj on Oct 10, 2019
Pvr phoenix lucknow show : 10:30 pm.
The ac isn't working as usual. This is my third show this month.ac is not working. Sweating like a swine. There's a dead rat here. Unbearable foul smell. The seats are dirty. All speakers are not on. Had given verbal complaints to the staff here, including the two times i had come here before. They were all different auditoriums.

Please help!...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — ticket purchase

 sudipchakraborty2003 on Oct 7, 2019
I made an online payment of inr 1046.98 on 5/02/2019 vide transaction id igahdggkm2 from my sbi account . The money was debited from my account but there was no response from the merchant side. Till date the money has not been reversed to my account.
I had complained in their portal which provided a feedback option only. It responded as โ€œ our representative will call you shortlyโ€. But 5 days have passed no one has called me and absolutely no communication from their side...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — pvr gift card issue, refund my money.

 Dhruv Chhetri on Oct 7, 2019
Dear sir,
I have purchase pvr cinemas gift card worth rs.500/- on april 19. When i tried to booked tickets with this gift card then i found it got expired. I contacted pvr customer care to help me. But they are not ready to listen because as per them this gift card expired before 2 months back and they are not going to re-activate this gift card. My concern is that i purchase their gift card to use any time in future. Why they are holding my money. I want my money back. And i will never use or buy gift card form pvr again. Kindly do the needful. I will be highly obliged. My pvr gift card...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — extra money on each ticket

 akshaylyall1 on Oct 7, 2019
Hi my name is akshay today i purchased 3 tickets of war movie at sahara ganj lucknow.. The person name govind was charging extra rs 100 from every one on each tickets without informing anyone.. And saying todayโ€™s ticket costing is rs 302 and saying there is a free coupon on every ticket.. A meal voucher..!! When i refused to take the voucher he got rude to me and asked for my number so i did the same!!! Informed abt the same to the manager!! Kamlesh the manager...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — soft drinks not allowed

 Shehzad Kasmani on Oct 4, 2019
Yesterday i went to watch movie and they didnt allow me to carry a mirinda soft drink bottle bought from outside.
Manager mr. Shailesh [protected] told me that he dont follow the court order as he has been instructed from pvr management.
I want you to take serious action against them.
They are charging rs200 for one soft drinks.
Loot loot loot loot loot....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — movie delay due to ads after paying rs 440 for one ticket

 firdaus sayed on Oct 4, 2019
We came to watch the film โ€œwarโ€ in pvr malad infinity 2 we paid rs 440 for one ticket on a weekday 3rd october which is not even a bank holiday.. The show was suppose to begin at 10.20pm but with the ads it started at 11.05pm... After interval again it started post 30mins.. We do not pay this kind of exorbitant price of tickets for such inconvenience. We came at 10.20. And we lady at 2.30am.. Popcorn cost rs 400.. Either if they charge us we do not pay to watch ads.. Please do something about this...
Complaint comments  Read comments Complaint category Cinema

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