PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 30%
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530
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
30%
Complaints
530
Pending
36
Resolved
150
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas Complaints & Reviews

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PVR Cinemas — ruined movie experience by faulty playback

 Kabel441 on Jul 25, 2017
I recently viewed the movie dunkirk on 22nd july, 2017 at pvr phoenix marketcity, bangalore. 15 mins after the intermission, the screen went black with only the audio playing. It continued this way for 5 mins before someone finally paused the movie. Then they played the movie from a scene even 5 mins later and then paused it again. Then they rewinded, and started the movie from 5 mins earlier before the screen went black. Then they again paused it, and started it from the intermission. This completely ruined the experience of a movie which was otherwise absolutely incredible. It is a shame that...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — services and food prices

 Meetika Jadwani on Jul 24, 2017
For the price that pvr charges, it does not provide fair quantity and quality. They advertise doritos nachos, which retail for 100/- a packet and sell it for 230/- without the condiments (Which cost 10/- x2 more). Besides that, a glass of 750ml soft drink retails for 40/-, they are charging 220/-. As a combo they charge 315/- for a 160/- at retail item which isn't correct. Pvr has been lacking in their cleanliness of theaters, maintenance of 3d glasses and the quality of the screens. If they are to charge so much, their other services should not suffer. As a customer, i am just expecting a fair...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — wallet lost and found by staf but denying to return.

 Sonu Purshottam on Jul 22, 2017
Hello team,

16th july i have watched move jagga jasoos at 10:30pm in pvr mfg metropolitan. Where i have lost my wallet in the theater. After 3 days wednesday got a called from pvr mgf center and told me that your wallet is with me so kindly collect your wallet. I told him that now i am in office so i will be come in evening. After that i have reached pvr mgf center and told bag collecter person my story and asked him to return my wallet. He told me that the person is already left now (Told name roop kishore) who has my wallet so you come friday in between 12:00 pm to 9:00 pm and...
Complaint comments  Read comments Complaint category Banks

PVR Cinemas — showtime change

 Deepak Divakar on Jul 21, 2017
Booked for 1 pm show at pvr cinemas lulu for drunkrik movie.. Show still not started at 1.45 pm.. Authorities claiming that some motor/technical issues..

Customers movie plan/time are getting irregular and this is not good for a multiplex like pvr..

Hope i can enjoy the movie at least from 2 pm onwards..

They could have change the showtime online or at counter.. So that customers can plan accordingly.....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — blocking mrp 11.8/ tickets

 ARUN T.S on Jul 20, 2017
Hi,
Pvr cinemas management blocking mrp 11.8/ tickets, not releasing the same, seats are vacant at movie hall.

When we enquire the same to ticket reception they are telling the same will be issuing only on online and timing is 11.30 pm, but they are not issuing i tried many time.

This is very bad when tickets are availble they should unlock the same. This is very unethical....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — customer executive fail to provide proper information

 Kalyani Verma on Jul 20, 2017
On the website, it's showing that the movie - jab we met is re-releasing on 23rd july 2017. While booking the tickets online, it's showing technical error. Upon calling the customer service, they are telling that movie is not released at all. It's an old movie. First of all they don't know which movie is releasing and which movie is re-releasing and secondly they they tell me - mam in india, movie releases on saturday and sunday. They are there sitting for customer services and they don't have proper information regarding the movies. Please take some proper action. So many times i have called, either...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — harassment and humiliation by pvr manager santosh kumar shah id no. 152520

 Ridhima1530 on Jul 17, 2017
The incident took place on the 8th of july 2017. I went to see the movie "mom" with my family having booked the tickets via bookmyshow. However when i was booking the tickets on the 7th and browsing seat options, by mistake i forgot to change the date and my tickets got booked for the default date i. E. The 7th where i wanted to book them for the 8th. Not knowing this at that time i went for the movie on the 8th and the security at the pvr entry saw our mobile booking and allowed us inside. When we saw our seats being occupied by some other people we asked them politely to move but thats when we...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — overcharging price for 650ml pepsi

 nikhiljames on Jul 16, 2017
PVR CINEMA AT PHOENIX MARKET CITY NEAR LBS MARG, KURLA WEST CHARGED US Rs200/- FOR 650 ML PEPSI ON 14TH JULY 2017. NORMALLY 650 ml Pepsi is priced at Rs25-30/-. Charging Rs200/- is approx 10 times at PVR. It is insane and unethical to charge so much price which is jacked up 10 times.
Both on bill as well as paper cup, no where quantity is mentioned. When enquired from Manager, Mr Suraj said it's 650 ml but due to GST, Qty is not mentioned.
I asked him to write on paper cup and bill that qty provided is Rs650/- for which he denied to write anything. I managed to take photo of Mr Suraj...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Cash debited but tickets not issued

 d2kerala on Jul 3, 2017
Sir,
I have booked 4 tickets through pvr website for Rs.688, amount debited from my account but no further information was given or tickets issued.

Booking date: 01/07/2017
Pvr Oberon, kochi

Please refund the amount.
Transaction details -screenshot attached.

Informed the pvr management at kochi but they reverted that they could not solve the issue from kochi.They assured it will be refunded automatically in 3 days but not refunded so far.

Dittu Joseph...
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Camera not allowed inside

 Anca Verma on Jul 3, 2017
Today my wife and I who are regular movie goers to PVR Director's cut Vasant Kunj, New Delhi, where tickets are Rs.2, 000 per person per show on a Sunday were rudely asked by the security staff not to enter with our Sony camera. They said it is against cinema theater rules as these rules are imposed by Govt of India blah blah...due to piracy issues. We tried to reason with these rude security staff that these days all phones have cameras and capable of high quality movie recordings - therefore if you are allowing phones inside, then why cant you allow a Sony Cybershot camera inside?

The...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Excess amount of money deducted and didn't get any booking conformation

 sharma abhay on Jun 27, 2017
Dear sir,
This is to inform you that when we tried to book 04 movie tickets (Online) on 26-06-17, the exess amout money got deducted and didnt get any booking confirmation.
An amt of rs 9830/- had been deducted (Which was again an error). But no ticket/ seat conformation came on screen.
The seq. No of the transection was 71770696806 dated 26/06/17.

You are requested to look into the matter & do the needful to help me out with the refund.
Pfa the screen shot of sms alert of money deducted.

Thanks
Yours sincerely
Abhay...
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinema — PF Settlement

 Real life on Jun 26, 2017
Myself tanmaya, from bangalore, i was worked with pvr cinemas for last one and half year, when i asked for my pf settlement they are just avoiding me, they are saying something wrong with ur form u need to fill the form once again, like that i filled thrice, still no response, again when i asked to them that time the hr of the company told i am new here i don't know about ur settlement, u just fill the form once again, we'll let u know, again i submitted all the doc. S with form, still they are not responding, if anyone can help me, then i ll be great full, working with:pvr cinema. Emp id:140569,...
Complaint comments  Read comments Complaint category Job & Career

PVR Cinemas — Ac failure at pvr phoenix, lucknow

 Aayush Tripathi on Jun 25, 2017
Respected sir

I would like to inform you that the ac at pvr, phoenix mall, lucknow, up was not working during the entire duration of the 6 45pm show of the movie tubelight. The entire experience of the movie was extremely uncomfortable. We were sweating all along and not able to enjoy the feature film. For the amount charged for tickets these days, a working air conditioner is expected atleast....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — Ticket cancellation [Resolved]

 Sreevidhyamahadevan on Jun 22, 2017
Respected sir,
I have booked 4 tickets for vanamagan 18.45 show in pvr cinemas ampa skywalk on june 23-6-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 618 rupees for 4 tickets seat no 19, 20, 21, 22.
I kindly request you to refund the money.
Thanking you...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Movie ticket related booking id-chde0006183751, paytm booking id: 3390930252 [Resolved]

 Gics Ludhiana on Jun 16, 2017
Dear sir,

I have booked 1tickets for today's show of movie (Bank chor at 6.00 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 253 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 153 after cancellation they are saying buy tickets in (253) each and they will allowed me to seat on red lounge. As they promised will get refund but i have gifted these tickets to my brother and this happened with me how insulting is this.
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

PVR Cinemas — Movie cancelled [Resolved]

 DASANGAM chandrakanth on Jun 13, 2017
Sir my name d chandra kanth email:chandurupai32@gmail.com phone num: 7893997567... Dear customer, your ticket has been generated and sent to your email id for aarudugula bullet on sat, 10 jun, 2017 10:50 hrs, at pvr ripples vijaywada (Audi 02), 1 seat (S): normal-n10. Total amount-rs 153.75, order id: ripp0004186324. Use kiosk pick up code: whbp4nn to collect your tickets. Now pay using paytm wallet for food and beverage during your movie at pvr cinemas and enjoy hassle free payments. Sir plz refund my amount i used gift card voucher pvr...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Refund - no response from pvr [Resolved]

 pramani on Jun 5, 2017
We went to a movie @ pvr last saturday in elements mall, bangalore. Before the movie completed there was some disturbance. Everyone from all theaters were asked to leave. No security guards or pvr employees were to be found. Word was passed around between audience to leave! I came back and wrote to pvr regarding a) how they handled the mini crisis and b) how to apply for a refund. They didn't bother to respond....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — Kindly note your reference number CAS-194551-V5C8R4 for the complaint lodged on 17/03/2017 19:49. [Resolved]

 SACHIN KAPOOR1 on Jun 5, 2017
I wrote the following complaint to pvr.

Dear pvr team,
This is drawn for your kind attention and disciplinary action to be taken against the security personnel deputed at the security gate for the alleged misbehavior and using filthy language.

1. That i along with my female friend booked the tickets for the show of jolly llb2‚Äč at pvr rivoli friday,
17th feb.2017 against the seat no.1 and 2 in audi-1 in the 18:55 show to be played.

2. That we booked the tickets at the booking counter through my sbi credit card.

3. That...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — Popcorn price too high at the PVR cinemas

 Dhatrika venkat sai on May 29, 2017
Two days back i went to watch a movie at PVR Hyderabad and there cheese popcorn small cost was 240/-.
this is absolutely a biggest scam going on at the theaters.
I wonder people still go for it every time and this is making the PVR kind of movies very easy to carry on with their prices infact they can even increase prices if they want.
Please take action on this considering a common man's earning....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — Unnecessary high prices for food items and outside eatables not allowed

 bsrathore1986 on May 27, 2017
Saw movie today at Mira Road Cinemax. Was carrying chips packet and cold drink bottle with us for my daughter. The security asked us to leave these items with them only. In theatre, during the break, we had to buy the expensive Popcorn available in the theatre as our food items were taken by security. The cost of movie ticket was Rs.190 per person and the Popcorn cost was Rs.240 (which should not cost more than 40-50 Rs. outside).
This practice of not allowing outside eatables combined with exorbitant high prices of food items in theatres is anti-customer and monopolistic. Customers should...
Complaint comments  Read comments Complaint category Cinema

Recently Discussed

17 hours 47 minutes ago
PVR Cinemas
blocking mrp 11.8/ tickets
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PVR Cinemas
ruined movie experience by faulty playback
1 days ago
PVR Cinemas
services and food prices
2 days ago
PVR Cinemas
wallet lost and found by staf but denying to return.
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PVR Cinemas
showtime change

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