PVR Cinemas Complaints & Reviews

Today when we visited PVR Cinemas Surya Treasure Island Bhilai at 3.40 pm..
We noticed severe security lapses like no one was present at security checks at the entrance of the theatre.Further, out Auditorium (Audi-1) was open and we went inside theatre.It shows serious lapses on the security part of the public place like theatres where many number of people are present.It is worth mentioning that after serious terrorist blast at delhi...

Respected Sir/Madam,

I am filing this formal complaint against PVR Cinemas for rude behaviour, unprofessional conduct, and deficiency in service by one of their staff members, which resulted in financial loss and mental harassment.

On[protected], I had visited PVR Cinemas Puducherry to watch a movie. Since PVR does not provide seat delivery for food during the show, I placed an order for Paneer Loaded Fries...

I want a file a complaint against pvr amibence mall gurgaon and want 50000 compensation for wasting my time. The movie time is 2:40 pm but it started at 3:02 pm...

I am writing to formally bring to your attention a matter of concern regarding the condition of the women's restrooms at PVR INOX Luxe Cinemas located at Phoenix Market City, Velachery, Chennai.

During my recent visit on August 26th, 2025, I observed that the women's toilets were in an extremely unhygienic state. Specifically:
The toilets were not cleaned properly and emitted a foul odor.
There was no water available...

PVR जबलपुर में Saiyaara movi शुरू होते ही screen पर मेरी सीट नम्बर दिखा जिसमें मुझे gift कूपन show हो रहा था। किंतु jabalpur PVR ने वह कूपन Process करने से मना कर दिया।
Date 27, July
Screen 4
Time 6:35pm to 9:41pm
Seat F4, F3
ORDER...

Hey There,

I have Lost a oneplus black coloured bluetooth earphones at PVR priya vasant vihar on 14th May 2025. I have contacted the authorities there right after my show ended and since then have no response from them. This complaint here is to raise urgency and attention to the matter. Please inform if found.

Movie: Sinners
Screen : Audi 01
Time : 8:45 PM 14th May 2025
Seats: J9 J10br...

I booked Chava 4 tickets G row Audi 2 which is available in prime not in classic and that’s why I paid extra money for that, but when I visited the theatre the row G was on classic not on prime and also chairs were not cleaned and with bad smell.

BOOKING ID: TYAGBA5
TRACK ID: [protected]

4th Floor Treasure Island Mall, 11 M.G.Road, South Tukoganj, Indore...

I had booked a ticket for interstellar 4DX and after the i sat at the movie i asked the executives there and only then they conveyed it that interstellar 4DX movie has only seat motion and not the whole experience.This should have been told to us before booking the tickets as then I would've preferred 3D. And also the price of the tickets wasn't reduced which should've as the experience given was 1/3rd. Hence I will be raising complaint through...

I went to watch Mufasa at PVR Cinemas Juhu, Mumbai on Saturday 28th December 2024. It was the 2.15 p.m. show.

The card machines did not work at the ticket counter and we paid by GPay, Rs.1560/- . The tickets were sent to a phone number of a member of my group.

At the snack counter, the bill was Rs. 1720/- for popcorn and iced tea. I noticed again that their card machines were not working and was informed they...

We bought two packets of little hearts for kids
For 16 month baby girl purpose
Security team also not allowed at the time of entry check point
They said intermision time u can collect with showing baggage coi twr coupon
When we to again back to collect at intermission time
Baby was crying when we spoke manager spoken to very rudely and not ethnically
When I was shouting with lot of emotion even...

We have booked 8 tickets for Dec 4, 2024 and we by mistake booked for hindi show. There is no option on the pvrcinemas site or PVR Inox app to cancel a booking!...

I hope this message finds you well. I am writing to express my disappointment regarding my recent experience at your theatre in PVR Superplex, Mall of India, Noida, during the 10 AM screening of Venom in 4DX.

Unfortunately, I found that the full features of the 4DX experience were not realized during the movie. The expected smoke, water, and scent effects were completely absent, which significantly impacted our enjoyment of...

I visited most of pvr cinemas in chennai where all the pvr cinema halls displaying hindi instruction videos for cinema hall etiquettes
why they are displaying videos in hindi in non-hindi states, are they trying their smartness to impose hindi on us. If anybody takes video then why the staff denying, if it is in tamil then the person will know it and they won't do it. People coming for movies are not advocates or more educated people to know piracy law, only the vides can educate them but they display it in hindi.

Also, another scame like thing is, food court in all pvr cinemas in chennai not accepting food card. People availing food card paying money for income tax excemption but pvr not keeping the swiping machine for food cards in food court. Why is it so? any scam is going on, pvr cinemas has to clarify it

My 20k MaH urbn powerbank has been lost in INOX PVR cinemas. Please check if it can be recovered.

Product Description
URBN Powerbank
Black Color

Date and Venue
Oct 8th, 2024
4.00 PM Show
joker movie
Audi 4

Me and my friends went to see Stree 2(movie name) in PVR BOKARO, initially we were booking tickets online but since the online platforms charges extra amount in the name of convince fees that's why we decided to book counter ticket at PVR BOKARO but to my surprise the counter were costlier than the online tickets for example one classic ticket was costing Rs 170 but the same ticket was been sold at Rs 270 on the counter, when I asked the counter ticket employee regarding the price difference, he told me that the counter ticket price includes a voucher of Rs 150 which I can use to eat the junk food provided inside the PVR premise but if any customer like us who doesn't want the beverages price to be included in the ticket price, there was no option for the same which is against the right of the consumer.
I want to raise my concern regarding this monopoly of PVR cinemas in my city to improve the cinemas viewing experience.
I want some strict action to be taken against this monopoly of multiplex.

I booked 2 movie tickets for watching INDIAN 2 at inox Marina Mall (Show details - 13 July 2024 3:05pm.ist) due to change in plan cancelled the movie tickets on the same day and booked again 2 tickets for watching indian 2 movie show at pvr heritage 13 July 2024 6pm ist
So far I didnt received the refund amount for 2 tickets (Rs.446/-) of the show(July 2024 3:05pm.ist Inox Marina Mall)
This was escalated to your representative they registered with case id :[protected]one of the case id )gave details informed me I will receive the refund within 7-8 working days so far didn't receive the refund Did multiple followups reaching customer care representative / even via email they simply register an case give me case id so far amount not refunded still frustrated with pvr cinemas. If i try reaching customer care they just say they have sent mail to their back end team.

On July 10th 2024, i had booked 2 tickets for a movie for July 13th and ordered food as well through the PVR online application. (Order id : [protected])
Payment was made through UPI, however due to a network issue the website didn't accept my initial payment and i recieved a pop-up informing that my money will be refunded within 5-7 working days. I had to pay once more which went through succesfully. It has been more than a month, and my refund amount of Rs 1604/- is still due and i haven't received any information or response from the customer care center at all. I've called the customer support line multiple times but it was always busy for hours. My complaint sent via the feeback email never got a response back as well. This delay has gone by too far inspite of countless efforts from my side as a customer to contact the support staff to recieve my payment back.
I sincerely insist you rectify the issue at the earliest and demand a full refund of my payment as it was supposed to be done 4 weeks back.

Here are some of my ticket details that was booked succesfully:
Booking Id : TXAXJ4H
Booking Date & Time : Wed, 10 Jul, 2024, 11:00 PM
Payment Mode : UPI:1604.40

UPI transaction ID of failed payment:[protected]
UPI transaction ID of succesful payment:[protected]

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent visit to your cinema.

During my visit, I was informed by your staff that I would receive a 25% discount on food orders. However, upon receiving the bill, I noticed that only a 2.5% discount had been applied. This discrepancy has resulted in an overcharge of ₹1000, which I was supposed to save as per the promised discount.

I kindly request that you process a refund of ₹1000 to rectify this issue. I have attached the relevant receipt for your reference.

Thank you for your prompt attention to this matter. I look forward to your swift resolution.

Warm regards,

Amrit Raj Vats
+[protected]

August 5, 2024
ticket booking id-T5AUGAZ

This is to bring to your notice that PVR Maruti Solaris Anand Gujarat have very rude staff and very bad behavior. They disturbed me during the movie 3 times asking me for a ticket. Spoke with rude manager and said it's a routine check. But only I was asked ticket 3 times during the movie. It's really embarrassing.

I am writing to express my dissatisfaction and file a complaint against PVR INOX for providing misleading information on their website and mobile application regarding the acceptance of INOX PVR passes for booking tickets. Despite fulfilling all conditions for the 4Dx format on a weekday, I was unable to book tickets for Deadpool 3 due to an error stating that my pass was invalid.

Upon further investigation, I discovered that...