PVR Cinemas Customer Care
PVR Ltd.
Customer satisfaction rating: 53%
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802
COMPLAINTS

PVR Cinemas Customer Care

PVR Ltd.

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Address
61, Basant Lok,Vasant Vihar
Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

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Phone:
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135
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60

Customer satisfaction rating
53%
Complaints
802
Pending
32
Resolved
413
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon10:00 am - 12:00 am
Tue10:00 am - 12:00 am
Wed10:00 am - 12:00 am
Thu10:00 am - 12:00 am
Fri10:00 am - 12:00 am
Sat10:00 am - 12:00 am
Sun10:00 am - 12:00 am

PVR Cinemas related photos (154)

PVR Cinemas Complaints & Reviews

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PVR Cinemas — late in ticket issue and late in baggage drop and claim

 Anwesh R Patel on Jan 16, 2019
I went pvr Bilaspur to see movie TAPM today morning with my friends after the payment due to some issue my ticket was provided to me very late and in hand written. Format and at the baggage counter their is no one to collect the bag and after that I face some problems during the entrance due to hand written ticket due which I became late for my show and the baggage problem I faced again after the show while collecting my bag. I have one more issue after that movie I wanted to see URI movie but they are saying that only tickets with combo are available. Tickets without combo are not available. This...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — ticket not issued and payment deducted; no refund initiated from your end

 sonusabu5 on Jan 15, 2019
On january 11th, i had tried booking a movie ticket on pvr website via phonepe upi transfer for rs. 304.56. The payment was successful as per phonepe, however your site threw an error and the ticket wasn't booked. On contacting phonepe, they are telling me that you haven't even initiated a refund from your end for the same. This is a really pathetic booking experience served from you. Please look into this asap and reimburse the amount.

Transaction id: ptm20190111032547755909201901110906
Date: january 11, 2019
Phone number registered: [protected]
Name of customer:...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — amount deducted, no ticket booked

 Jineshchhadia on Jan 13, 2019
Location:pvr motera, 4d square mall, ahmedabad.

Date of booking: 08/01/19

Movie: kgf

Show timing: 10:50pm

Amount deducted from my bank account but tickets were not booked.

Cashier said amount would be returned soon but i haven't received it yet.

Movie was kgf, show time was 10:50pm on date of 8th january, 2019. Amount was paid from my sbi debit card.

Kindly do the needed....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — damaged seats neck pain

 Sagar Gala 1 on Jan 13, 2019
13th jan 2019. 10 am show uri. Screen 3 seat no j27. Seat recliner is damaged and seat is completely a discomfort. Having a very bad neck pain. Pvr should be penalised for same as customer is coming for entertainment and pvr seats have given me a high neck pain. Movie theatres and multiplex should take high care for such issues and should even have software's to get such seats blocked and not issue any tickets for those seats. This is really a serious issue as it can keep a long time effect on neck. Please team take a serious note of same and resolve this....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — exorbitant rates on popcorn, water and food.

 Santhosh Mateti on Jan 11, 2019
Will went to mary poppies movie with family at pvr cinemas rk cineplex, road no 2, banjara hills at hyderabad, intermission bought a regular popcorn hardly 200 gms they charged rs. 230 including gst. Movie ticket each cost rs. 150/- its ridiculous, six months back food and measurements their is no use of it and we cant take the outside food like biscuits, some home made snacks for children, i have 3yrs old kid.

Need your necessary action for the same.

Please find the enclosed invoice of popcorn....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — voucher code and pin number not given

 Kotak pooja on Jan 11, 2019
I purchased pvr gift voucher from magic pin and that card should contain 13 digit code and a 6 digit pin number but magic pin has not provided any voucher and pin number to me... And has deducted amount from my wallet and credit card.,... Fraud it is!!! Not recommended!!! Infact i bought 3 vouchers from 3 different accounts and i haven't received any of the voucher code and pin number.in total i lost. My 750 rs. Such a fraud company this is....
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — ticket cost in theatre

 Kalyan142 on Jan 11, 2019
I am from vijayawada. I went to pvr ripples mall to watch movie. The actually cost of premier show ticket is 200/-. But the person who is in the ticket counter charged me 300 per ticket. Please take action on them. I have ticket. The amount printed on the ticket is 200/- but they charged 300 from me. What should we do. You are charging more than 100 per ticket....
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — regarding movie canceled

 Iam Lavanya on Jan 10, 2019
We have booked movie ntr kathanayakudu and we went to pvr arena mall bangalore they said like movie cancelled without intimating us this is too bad people have too many expectations right. If movie canceled should be informed before us once we reach there they have informed. Please resolve this issue asap.

Attached screen shot for the same.

Booked tickets with email i’d: laviputta@gmail.com...
Complaint comments  Read comments Complaint category Entertainment and Recreation

PVR Cinemas — late start for movie

 Darshann Jagad on Jan 8, 2019
Your ticket details for bumblebee are: january 8, 3:05 pm at pvr growels, kandiwali (E), screen 4, 2 seat (S): prime - h10, h9. Total amount: rs. 313.04. Booking id: grow[protected], kiosk id: wg7dkf4. Please click here https://p-y.tm/1K-s07h to get your e-ticket. Show this qr code at the cinema entrance.


3.30now still movie not started and no one answer why is this happening!!!...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — rude behaviour at popcorn counter

 Sunny Šÿ on Jan 7, 2019
Rude behaviour by empleyee at popcorn counter at pvr cenimas empress mall nagpur. The employee name is kapil..

Please dont emplyee such kind of persons..
Pls take a valid action on him..
He behaved very rudely with me..
N he is corrupting

I asked him to give me a mega popcorn but he gave me a large popcorn he corrupted with me..
So please dont employ such persons.
Thanq pvr...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — not allowed for taking inside chocolates/eatables

 nehagala28 on Jan 7, 2019
Hi everyone,
I visited pvr odeon cinema ghatkopar for movie. On ground floor there is a super market from which i purchased chocolates. When i was entering cinema hall i was stopped for security check and since i had chocolates they were not allowing me to enter inside. I also showed them super market bill but the staff was very rude and not ready to listen. They call senior manager salman gadkari but he also misbehaved and said i can't take chocolates inside. I was really shocked by his behavior for chocolates and he was repeatedly saying food is not allowed inside cinema.
I am...
Complaint comments  Read comments Complaint category Cinema

PVR Cinemas — unhygienic movie experience

 Dharmin55 on Jan 6, 2019
I bought a ticket of movie in pvr acropolis ahmedabad of bumblebee 8:40 pm and i was waited till 8:40 to get screen doors open but nobody was bothered.. So i wento security for it and then it was followed but again when i entered the screen the floor was dirty.. Popcorns lying all over and plastic trays so i went down and asked for cleaning but i was not done... I have the pictures. So for wat did i paid?...
Complaint comments  Read comments Complaint category Sports & Recreation

PVR Cinemas — I was charged twice for tickets

 🤖 Siddharth Patel🤖 on Jan 5, 2019
I went for a movie on 28 december. I was doing the transaction through a debit card. Firstly they said that it didn't work but later it had cut the money twice. It was for the movie simmba and the sum was of 1160. I can provide you with my seat numbers that were e 1 - 4. Also i can give you my phone number. For which i was asked while paying for the tickets...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

PVR Cinemas — money deducted from account but ticket not received

 Vinay Samant on Dec 28, 2018
Hi I have booked 2 tickets from Movie Simmba from PVR Nitesh hub pune for show 10:00 am 29 Dec 2018. Money got deducted from my account but havent received any ticket details.

Request a refund
Vinayak Samant
[protected]
upi: [protected]@upi
Transection id :[protected]
date:- 28 dec 2018
timre:- 23:35:11...
Complaint comments  Read comments Complaint category Banks

PVR Cinemas — showtimes of kgf

 Joel Tandi on Dec 27, 2018
Dear team,
Last night i saw kgf at pvr rama magneto mall in bilaspur (C. G).
Believe me i went crazy after watching that movie, i always prefer pvr as priority for best cinema experience. But its really sad that here only two show s available of that masterpiece called kgf. Not only me people are crazy for kgf. Please watch public review s.
But if u honestly compare zero with kgf i defiantly prefer kgf for watching 10 times in a row. I didn't say bollywood wont make good cinema but also u dont serve us # in the name of entertainment. Coz now days people are aware about...
Complaint comments  Read comments [3]Complaint category Cinema

PVR Cinemas — food cost in multiplex

 Sombabu Minnekanti Chowdary on Dec 27, 2018
These multiplexes are looting people with high charges on pop corn and cool drinks. Specially water bottles of 20rs per liter is being charged at 60rs per liter with some different brand. For large pop corn they are charging 380rs which will normally cost around 50rs outside. Cool drinks of 300ml is being charged at 120rs where as it will cost 20ra in the market....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

PVR Cinemas — ticket issue

 santosh makwana on Dec 26, 2018
I have a coral credit card and i have an offer buy one get one on ticket booking from both type online or offline maximum 250 but your employee did not provide the offer from box office. I want to clearification. Treasure island indore mg road. Every other box office like carnival inox both provide me that offer from box office.

Thanks
Santosh makwana...
Complaint comments  Read comments Complaint category Credit Cards

PVR Cinemas — movie timings

 Mouli Shaik on Dec 24, 2018
I went for a movie in rk cineplex, banjariahills, hyderabad, for the show at 11:05 pm on 23-dec-2018. The movie should be started by 11:05, but the management is playing so many advertisements and movie trailers, because of which, movie is started by 11:25 pm. And in the interval, the same thing is repeated and took 20 min to start the movie.

My question is, does a common man's time has some value?? The timings should be regularized and the number of advertisements and the movie trailers should be limited or should be played before the movie time....
Complaint comments  Read comments [1]Complaint category Cinema

PVR Cinemas — rude behaviour

 Vijay birla on Dec 23, 2018
Complaint is about the ticket counter at pvr eva mall vadodara. Employee (Female) at the ticket counter wasn’t much dedicated towards her work, she was much slow in providing the ticket and when we asked her to be fast as the time was running out for the show she rudely exclaimed “if you’re in hurry go get your ticket from the electronic machine!”
We are paying the right amount of the ticket still they’re being rude to us and when they are prompted they show annoyed behaviour
I hope this complaint will be taken to action on our next visit
Thank you....
Complaint comments  Read comments [2]Complaint category Cinema

PVR Cinemas — not refunded for cancelled movie

 Prashanth M.S on Dec 21, 2018
Had booked 2 tickets for movie '2.0 (3d tamil)' at pvr vega city, bangalore. Show time: 6th dec, 9.30 pm. Booked it through bookmyshow app and booking id is wkx5h38. 3d screening was not proper for the show and it was all blurred. The manager cancelled the show and promised refund. For those tickets booked through bookmyshow app, the manager informed us that refund will happen through the app itself within 5 working days. It's more than that and nothing has happened. This is very unprofessional behavior....
Complaint comments  Read comments Complaint category Cinema

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