[Resolved]  PVR Cinemas — Complaint against the arrogance of security manager and infringement of personal space

Address:Ernakulam, Kerala
Website:www.pvrcinemas.com/cinemasessions/Kochi/pvr-lulu-kochi-mall/KOCL

I was in pvr kochi, lulu mall yesterday for the 6 pm show of ice age with my two children. The guard, mr. Freddy stopped me for frisking which i have a serious aversion to. This is me, i do not like hands running over my body without my permission. Especially hands that run over hundreds of other bodies before scampering all over mine.

Freddy is a very serious security guard who takes his job very seriously indeed and asked me to step aside and wait till the manager arrives to solve the situation. The manager (Couldn't catch his name - starts a...) arrived promptly and believe me, the arrogance was simply outstanding. He seized me up with a disdainful look and started treating me like - pardon the word - poop. I am using this word here because that is exactly how he treated me in front of my kids. And said we will have to leave the premises if i do not allow myself to be touched...

His attitude was so bad that my kids were literally begging me to have a physical confrontation with the 'badman from pvr'.

I looked at their concern for me, took a deep breath and walked into the humiliation of being frisked under the smirking gaze of your security team who had gathered to watch me succumb. Because to me as i am sure is with others who enjoy parenthood, the smiles on the face of their children come first. Before even getting humiliated by insolent security managers who think nothing of letting the brand identity your company has carefully and extensively cultivated over the years.

Imagine, this is after i said i ll empty my pockets and giving permission to use the metal detector on me. What sort of a system is this if a company of your repute is indulging in deliberate incursion into the personal rights and space of individuals?

Your reply is awaited as this would decide whether i should move legally on this matter. I intend to fight for this because i believe in the right of every individual in this country and the constitution that allows it. If your employee is making a mockery of indian constitution, shouldn't it be a rather big concern for the company?

Please contact me on [protected]
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Aug 29, 2016
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2016
PVR Cinemas Customer Care's response
Dear Patron, We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance. Regards, Customer Care: PVR Cinemas
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