PVR Cinemas — Delay for receiving tickets/confirmation and poor customer service

Address:City Centre Mall, GS Road Christan Basti, Guwahati Assam

Hello,
I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
I also tried to contact the customer care many times but they pick up the call. Is this your service towards your customers, worst quality.
I want immediate action against it.
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PVR Cinemas customer support has been notified about the posted complaint.
Apr 14, 2022
Updated by Banapreetam
Hello,
I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
I also tried to contact the customer care many times but they didn't picked up the call. Is this your service towards your customers, worst quality.
I want immediate action against it.
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    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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