[Resolved] PVR Cinemas — disappointing imax 3d experience resulting in painful eyes

Anudit Kala

from Palwal, Haryana

Address:

560017

At vr mall bengaluru, 10:00 pm show on 5th november of thor rangrok was the worst movie experience i ever had. First of all movie didn't start on time. Then being a 3d movie, it was keep on fluctuating between 2d and 3d (I. E. 3d was getting o[censored]nexpectedly. Whenever 3d was off, right eye of 3d glasses gets completely black resulting in very painful and unpleasant experiece for eyes. I am still wondering we as customers paid around 500 bucks for this irresponsible service! Its a shame to pvr.

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

PVR Cinemas Customer Care's response Dear Anudit Kala,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Related PVR Cinemas reviews

View all 2430 PVR Cinemas Reviews

Comments

rs8255

from Bengaluru, Karnataka

The day before in same location ( Nov 4 2017 Saturday, 1:30 PM Thor Ragnarok, Audi 03, IMAX at PVR in VR Mall Bengaluru ), the screen was flickering every 5 seconds or so for a significant portion of the movie.

Sometimes it would recover for a while, but after some minutes, the flickering used to start again.

I travelled all the way from near Cooke town to Whitefield road across the congested KR Puram and Whitefield roads just to get the IMAX experience, but the frequent screen flickering every 5 seconds was disappointing. Instead I should just have walked to Orion East mall which was right next to my home, and watched it there.

Please stop screening IMAX movies here till the issues are resolved.

PVR Cinemas Customer Care's response, Nov 7, 2017

Verified Support

Dear rs8255,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR