PVR Cinemas — mobile stolen
Lucknow, Lucknow District, Uttar Pradesh, India
Shshubhampvrcomplain on Feb 8, 2019
To whom it may concern
Hello, there is an issue which has to been shared . I dont know that it will help me in getting it back or not but still may be it will save the other people’s belongings.
On 5th of February 2019, i went to see a movie “ek ladki ko dekha” with my family in PVR PHENIOX, Alambagh, Lucknow with my family . The show was of 11pm in audi 2, which nearly ended at 01:20 am . So that happened was while leaving the theatre i forgot my phone “Iphone X” in the cup holder on the seat no V5 . And after 30-40 mins when i called back it was off . As we were last to leave the theatre, i went back again to the cinema and asked about my phone if the had found it . They said they didn’t saw any phone in the audi which was yet to get cleaned . I went back to the seat but nothing was there . I asked who came for conducting the exit . Aashish named boy was called the same . He said “ that after the audi was vacant he only came till the middle of the theatre and then went back” and apparently he never saw anything . Then i asked the manager to show me the camera recordings, then he took me too the recording room . It was evident that i was the last one leaving the theatre with a couple who left few seconds after me .
As that particular show was having maximum 15 people there that too seated in three groups there was hardly any orders from the canteen and wasn’t any trays to be collected .
After that when we saw aashish’s clipping .. after the departure of us ( last one to leave) he was there for almost 8.5 mins there and didn’t bought any trays out and try to ditched the camera as well . For this even manager and security guy was also amused about it . Then which again asked aashish that what was he doing there for 8.30 mins and ditched the camera then he was little shaken and changed his statement to “ i was looking for the trays underneath and behind the seats that took him that much time “ clearly he was in his cracked voice which i think is deceiving .
I was one on the prime members there even despite of know the manager personally i couldn’t get my phone back .
I would request you to kindly investigate internally about this matter because this is an serious issue of theft .
I hope this email would be enough to kick start the things as i really expect a investigation if not the phone .
If any other things to be asked then below is my details please feel free to contact .
[Feb 12, 2019] PVR Cinemas customer support has been notified about the posted complaint.
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