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PVR Cinemas — Money deducted but didn't receive ticket

Summary-
Booked 5 tickets for Spider-Man: Across the Spider-Verse for Saturday June 3rd 2023 show in Nexus Mall Koramangala via PVR app. The payment was done by Gpay.
The money was deducted but tickets were not booked, kindly help.
Transaction Details attached.
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