PVR Cinemas — PVR points not added error

I did not get privilige points on pvr cinemas VR Mall and PVR Sathyam cinemas, Chennai.

I have booked 3 movie tickets for LIGER Movie on 25th August 2022 online through PVR app and it showed it will give me points but i did not get it.
Then again I booked 3 more tickets for LIGER Movie on August 28th 2022.

Then 6 tickets for Natchathiram Nagarugirathu movie on August 31st 2022.
For all the 3 movies I should get PVR Privilege points but I didn’t get it.
please help me out in this issue. Kindly give me PVR privilege points or give me refund. This is not the first time and this is happening often. If such things happens, then how we can trust the company.