[Resolved]  PVR Cinemas — services at pvr ujjain

Address:	Ujjain, Madhya Pradesh, 456010
Website:	PVR CINEMAS

Dear team,

I along with my family and friends have been regularly visiting pvr cinemas at different locations like raipur, indore, but recently i have shifted to ujjain and have faced numerous service related issues at ujjain pvr, treasure mall.

I have seen good services at other areas and hence very much disappointed by the services here: like
1. The movie never starts on time maximum 20 mins delay is observed in every movie and even the customers are not allowed to move inside the audi and are made to wait in the lobby even after the prescribed show time. For ex. If the movie is to start at 2pm, the customers are made to wait in the lobby only till 2:15.
2. Only popcorn and cold drinks are available and when asked for some different snacks like nachos and momos, the staff deny after discussing infront of me that who will make it and then they deny us, all the time.
3. The chairs of the audi are broken a d the screen is also very blurred in 3d movies.
4. And even after making online booking still we have to stand in the cue to take the tickets and then made to entry, then why are we paying the convenience charges in online booking when we have to stand in the cue for 20 minutes.
5. Today i interacted with mr. Sanjay singh, staff of pvr, and he interacted very rudely on my enquiry for my 3 years daughter that can i take her to the movie kingston, i understand the terms but there is a way of communication but he misbehaved.
6. All the staff services and behaviour is not at all as per the standards of pvr.
I also belong to a service industry and i very well understand managing the same, but next time when i visit and if the same things are repeated then i shall go to consumer court and also will highlight all the issues of pvr ujjain, treasure mall in all the social sites, if these issues are not taking seriously and strict actions are not taken, then these may result in great fall back of pvr ujjain. As, its not only its my story, but i have heard many disappointed customers in the counters of pvr facing the same issue, but very few go to compliant.

Thanks
Aveg verma
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