Pynkvilla — i have ordered a pair of football boots and paid for them but did not receive them.

I have ordered a pair of adidas boots from pynkvilla and have also paid the money but have not received them yet. The order was made more than 3 months ago. I tried contacting them from instagram and whatsapp but no replies even though they saw the complaint. I even have proof of the transaction history and payment. The boots was adidas predator 18.1 soft ground. It was order pv7447. I ordered it on 19th january 2019 and still haven't received them as yet. And no replies from them whatsoever even though the messages i sent showed blue tick marks in whatsapp. This company just takes my money without delivering the product. Please help me.