Qatar Airways — Booking ref. #QRZP7L

Qatar Airways — Booking ref. #QRZP7L

V Vijay Pitchai from Bengaluru, Karnataka Mar 2, 2022 Mar 6, 2022 This thread was updated on Mar 6, 2022

I was recently not allowed to board Qatar airways flight from Bangalore to Damman on 1st March. Booking reference #QRZP7L. I was informed that my RT-PCR report was more than 48 hours old from the time of arrival in the kingdom. As per Saudi government travel requirements, RTPCR test is supposed to be taken within 48 hours before departure to Kingdom. My swab sample was infact taken within 48 hours before departure time. Therefore, I had to re-book the same flights on 03rd March after paying a penalty amount of SAR 434/-. The rtpcr test timeline should be based on time of departure and not on arrival time as per latest Saudi Arabia government travel requirements. I want a full refund of the above amount as I haven't violated any of the Saudi travel requirements relating to the rtpcr test. If I don't get a refund, take it from me that i will not take Qatar airways flights in future. Find attached RTPCR test report for your reference. +1 photos Was this information helpful? No (0) Yes (1)

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Vijay Pitchai

from Bengaluru, Karnataka

Mar 6, 2022

I once again checked with QA airport staff about the incident. They confirmed that the 48 hour timeline is based on time of departure to kingdom and not on time of arrival in kingdom. However, it was mentioned that the 48 hour timeline is calculated from the time of departure of the last flight to the kingdom.
In my case the last flight to Dammam was from Doha.
Please note I had a layover of nearly 09 hours in Doha Airport.
It is not mentioned explicitly in QA website that time of departure of the last flight should be considered.
It simply states rt-pcr test should be taken within 48 hours before departure of flight to kingdom.
In that case everyone will consider 48 hours before departure time of flight from India and not Doha.
For that matter, the information provided in QA website is ambiguous.
Therefore I sincerely request you to refund the additional money that I spent for re-booking the flight.

Best Regards,
Vijay Pitchai